Marquis Management

I currently live at Castle Arms in North Campus, and overall it’s decent. It’s cheap and walking distance to campus. We haven’t had many maintenance problems and the times we did, maintenance came fast. The apartments themselves are rather outdated from the outside. The actual units though are small but still cozy and not too outdated. The only thing I don’t like is that our unit is up for show this year and we are not even given a 24 hour notice that realtors are coming in, whereas residents at other complexes are usuall given a heads up. Other than that, everything is fine.

Overall, Its not bad. Here were some of the problems I encountered at my stay at the Vanderbilt Apts:
— I had a reserved parking spot, yet people still decided to park in my spot. When I called the towing company, they either never showed up or, when they finally did, the person was long gone.
— The two people who work at the main office are almost like a «good cop/​bad cop» routine. One of them is actually pretty nice and helpful, and the other is a total bitch who acts like working there is the worst thing that’s ever happened to her and therefore she needs to take it all out on the tenants (just avoid her).
— Shower handle broke off once and my roommate’s toilet messed up, but luckily maintenance fixed these problems, even though it took about 3 days for them to show up.
— A couple other things have been broken or have a loose hinge that they also never came to fix, but it wasn’t anything vital either.
Even though it’s not the best, it’s liveable.

I will preface this review by saying that I live in Vanderbilt Condos on 22^nd/​San Gabriel. I wish I had read the Unilocal reviews before signing up with Marquis!
My biggest complaint with Marquis seems to be very much in line with the others, Marquis is only good at one thing and that is scamming you. They will mislead you, tell you the lowest possible prices they can before you sign, and then hit you with a million hidden fees the second they have you locked in.
Marquis know their main clientele are students, who are often first time renters and thus naïve. They therefore do anything and everything to squeeze money out of you for your naiveté. I cannot stress enough how horrible it was to deal with them on a daily basis. Never call in to their office and expect a friendly staff member to help you out. Never expect maintenance to be done in your apartment in a timely fashion. Never expect them to understand why something is late, they will not be sympathetic of understanding of any sort of errors when it comes to money.
Marquis are not a good business, west campus is a tricky place to rent from but I would urge you to steer clear of any Marquis property at all costs. If they seem like they are cheaper than alternatives, think again. They charge for every utility, and there are fees for paying rent no matter how you do it. No personal checks are accepted, nor is cash accepted. If you pay online there is anywhere from a $ 3-​$ 27 fee. That alone should indicate what type of business they are.

Upon first moving in, I had a bad experience with rude staff who did not seem concerned at all for their clients. However, after dealing with them for a year, it’s not too bad after all. Could be better though.
I lived at Vanderbilt Condominiums, and my experience dealing with the office was decent overall. Maintenance requests were generally handled pretty quickly. I asked for my old thermostat to get replaced with a newer programmable model, and that was handled within a couple days.
The «guaranteed parking» is also ridiculous as it is first-​come first-​serve to anyone with the parking pass. You will have to pay a monthly fee to have a guaranteed spot in your own parking lot.
To pay rent, they use a third-​party online service which charges a flat fee for each transaction (for bank withdrawal) or a high percentage service fee for credit card transactions (would not recommend.)

I lived at University Quarters, one of the properties managed by Marquis Management. All I can say is that this place was very cheap for what I got. The location is perfect, the building is nice and my neighbors were nice and quiet. The place has washing machines conveniently located in each individual building. The maintenance service also exceeded my expectations; I only had to submit a service request once and my request was attended to on the same day.
Other people here write reviews as if the place was supposed to be some 5 star hotel in the middle of manhattan. This is a student apartment in the middle of Austin, Texas.
Management was always nice and the only late fee I had to pay was a few bucks for my late water bill.
I am very pleased to have lived here and would definitely recommend it to anyone looking for an affordable apartment in a convenient location.

DON’T LIVE HERE! I was skeptical just like you but if you live here you will learn. I currently live in Seton Square and they take forever to follow up on a work order. The thing that really ticks me off the most about the office is that if you call, there is a 10% chance that someone will answer; if anything you will get the answering machine and then it takes them about two days to actually call you back. They also place a notice on your door, the day before an inspection or when staff will be coming into your apartment, which is kind of shady if you ask me. The apartment itself isn’t too bad but I wish they had better residential service. I love the location because it is so close to campus and all my favorite fast foods but they really need to work on their residential service or lower their rent price to account for it being so terrible. I will not be living here next year. If anyone was dumb enough to live here I would gladly sublease this apartment to them to get out of this place. I am one of the nicest people ever, and I really did try to give this complex the benefit of the doubt but they don’t care about their residents. I say this again, THEY DO NOT CARE ABOUT THEIR RESIDENTS… They just want to make as much money off of you as they can. It makes me sick to think that I am going to have to live here until my lease ends. I will not recommend this place to any of my friends for sure. I wouldn’t recommend this place to my worst enemy. I hope you heed my warning.

Was LIED to the moment I signed the lease to this hell. This place doesn’t even earn a star but I cant rank any lower than 1 star.
We were shown a huge 2 bedroom, 2 bath for around $ 600. The show unit had Adventure Time drawing on all its windows and looked really fun! Thought it was great and they allowed pets so me and my roommate went for it.
When we paid our first half of the rent to secure our unit, we were able to pay it with 2 checks from each of us, no problem. When we went to pick up our key and pay the second half of the rent they refused to take 2 checks again because now it had to be the full amount on 1 check. We told them that’s how we paid for the first half and they just kept saying No, like they were refusing to acknowledged that it happened.
I was told before I signed the lease I could have my dog (even though she was a few pounds above the weight limit). That was the main reason I was okay with this place. After I signed the lease, the management told me I had to bring her in to have her weighted on a scale to make sure she was under. I felt SCAMMED and they did nothing to redeem themselves.
The management is uptight, never enjoyed talking with them. Like they know your only here for the area and will only stay a year so why make the effort to make it seem like they appreciate you and want to keep you.
It wasn’t until our move-​in date that we realized we didn’t get the larger 2 bedroom, 2 bath we were shown. The guy that showed us the show unit showed us the largest 2 bedroom but told us the price was around 600 for that unit (this is actually the price for the smaller 2 bedroom). Another LIE!
The parking situation here is hor ren dous! I work at Lakeline mall, commuting from here to there 4 – 5 days a week and the last thing I wanted to do was spend my gas circling the apartment complex to find a spot to park. Finally fat up with it, we talking with the management about the parking situation. They said they are aware there aren’t enough parking spots for all the tenants so they offer the underground parking for $ 70 bucks a month. Nothing screams SCAM more than this.
We got a paper in January about renewing our lease. The new price for the renewing lease was HIGHER than what we were currently paying. The paper also said if we didn’t renew, our unit could become a show unit IN A FEW MONTHS. 2 DAYS after we got the paper people came to check out our unit. Then a few weeks later the management came in to see if our unit should become a show unit. Just more LIES!
After seeing the show unit with all the drawings I though I could maybe have a little picture on one of my windows. 3 months after I had it up, I got a note to remove it to make all the windows match. Kind of 2 faced.
Met some of the neighbors in the complex and found out only a few units will renew their lease out of the whole complex. Everyone else leaves.
This place it very loud every weekend. People let there cats out at night that sometimes attack the dogs that are also let out. Someone came into the apartment complex and tried to break into someones unit through a open window.
Never did my laundry here, its ridiculously high priced.
They charge $ 100 a month for apartment insurance. The next place i’m living only charges $ 10.
Rent is due on the first of every month. Our lease was from 8−12−12 to 8−06−13. We intended on moving out at the end of July but we still have to pay the 6 days in August that we wont be here. Also cant switch our electricity over to our new place till 8 – 6 or the management will fine you $ 50. The reason for this is they «need the electricity on for their final walk though which will not be done till last day of the lease».
Good thing: The maintenance guys are pretty cool. Enjoyed talking with them.

Marquis Management are a blight upon this Earth. Some advice to those considering forfeiting a year of their lives to these unscrupulous vultures, particularly at the infamous Castle Arms: 1. The «free high speed internet» included in your overpriced rent is about one fifth as fast as dial-​up circa 1995. 2. If you need anything fixed, be prepared to put in four consecutive maintenance requests over the course of a month before they actually address your concerns. 3. There is asbestos EVERYWHERE. It even says so in the liability statements included in the lease agreement. If you’re not a mesothelioma enthusiast, stay away. 4. The walls, windows and doors don’t block any sound at all. As far as noise pollution, it’s like living in a tent. Be prepared to awaken to the sounds of drunken tomfoolery at four in the morning every weekend and some weeknights. 5. You and your guests will likely be towed at least once by the notorious «J.J.» and his armada of sinister car-​abduction devices. Your vehicle will be held for ransom and forced to suck other cars’ dicks in a junkyard on the banks of the Colorado until you cough up $ 250. Your car will probably need extensive psychotherapy to recover from this traumatic experience (mine did). 6. In addition to the towing issue, shit will get stolen out of your car. My car stereo was stolen while I was parked in the Castle Arms parking lot. 7. No cell reception in the entire complex for Verizon. Your call will not go through. I give Marquis Management zero stars.

To be perfectly honest, I feel dirty giving them a star at all.
I stayed at the Vanderbilt apartments over on 22^nd/​San Gabe. Nice little place at first, but once you stay there a while it starts to grow on you: and not in a good way. The washer and dryer were a bit outdated, but that itself wasn’t a bad thing. The bad thing was, the dryer only worked once every few hours, and never completely dried your clothes.
Plan on washing your clothes? It’s gonna take you the whole day. Called management several times about it, guy came in and fixed nothing.
I love taking showers, and I bet you do too! Our bathtub handle (the one that turns on the water) broke at least 4 or 5 times in the span of a few months. Each time they’d send a guy, and they’d make a temporary fix. I heard them say at least 2 of those times «I’ll be back in a week to fix it for good». 2 weeks later, still no show and yet ANOTHER broken tub handle.
Management is overall a pain to work with, they never seem to want to help you unless it includes taking your money.
Rent is a huge pain; only one check/​apt. and only physical payment methods are available (you’re basically always running to HEB for cashier’s checks).
If you still rent out a place with them after reading this, then I don’t know what else to say but «good luck with that».

I don’t even live here and think these people suck. Apparently guests of residents can’t park in the apartment parking area… I got towed! Total bull crap. How can you rent out an apartment and basically not allow any guest at the apartment for which the tenant pays rent for? Besides that the apartments are way over priced for the crappy quality you get. The person that I know lives here has been totally mislead about what he was getting into.
Beware that the model that they show you, looks NOTHING like the apartment you are likely to actually live in. Nobs falling off, sugar ants all over, crappy floors and horrible carpet job. The rooms sizes are funky, so much so that if you have a queen bed (In some layouts) you cannot close your bedroom door. I’d recommend avoiding this place.
Pet deposit is $ 500 too! What?!?

These people are awful. I decided to rent a 1 – 1 from them in fall of 2006. They showed me a display apartment and it was nice, and the price was good, so I signed the lease and a few months later moved into my new place. My apartment was vastly different from the display one — shoddy fixtures, crappy flooring and carpeting, and broken EVERYTHING. In fact, as soon as I got my key to move in, I found that the key they gave me didn’t work — and maintenance had to swap out my locks for me while I was waiting with my moving truck outside. The AC was broken when I moved in, my stove didn’t work (a piece of the oven was actually sitting on the stovetop) and wasn’t repaired for a month, my dishwasher didn’t work (and never worked while I was there, but that’s a separate story I will touch on in a minute), and there were tiny roaches everywhere. And I didn’t get a mailbox key for at least 3 weeks after I had moved in.
What pissed me off the most about my experience with Marquis is that they up and sold the property, without warning anyone that it was going to happen, a few weeks after I moved in. I got a notice on my door saying that they were no longer responsible for the apartments and that Miller would be taking over instead. So all of my broken stuff stayed broken for weeks while the negotiations were going on (apparently) because they didn’t care — they were about to dump the property on someone else! — and it took even more time for me to get my broken stuff fixed after Miller took over.
So no thanks. I will never deal with these folks again.