Mattress Firm Southpark Meadows South

Fabio helped us pick out an amazing mattress and went over all do the details very thoroughly! We are so happy with our interaction and purchase. My husband had something important fall out of his pocket and when he called two weeks later, they had it right there for him. Now that’s customer service!

I came into the store and Cameron was very helpful. He explained things to me and then left me to test mattresses out at my own pace. He didn’t hover and just checked on me periodically. I had a great experience and will definitely come back.

These guys are just like used car salesmen. Our bed lasted a couple months, only! We are so disgusted with their sneaky warranty, and crooked business tactics. I’d rather sleep on the floor!

We came in to get a mattress for our guest room today and found exactly what we needed thanks to a super nice employee, Cameron. He was very professional, knowledgeable and told us about some awesome deals that we were able to take advantage of. We’ll definitely come back for the next one.

I was having the worst weekend. I came into mattress firm on Sunday on a whim. Cameron not only was so helpful and found me the perfect mattress and box spring but he became my hero and made everything better. He was so nice, so helpful and just overall amazing. Thank you so much!!!

The customer service at this store is great… really pleasant and helpful. The manager Oliver helped me handle a last minute crisis, when my husband and I put our new bed together we realized the head board sat much higher than anticipated. He was able to change our order at the last minute for a higher box spring and set our minds at ease. thanks again Oliver!

Great job! Kameron and Oliver were great! Fixed us up for a temp work apartment and price matched!

DO NOT BUY A MATTRESS HERE! BEWARE!
I did my homework — found the mattress I wanted and bought it on sale. Sure, the sales guy was awesome. But… Then the shenanigans kick in. They delivered it in a week and half though they promised 3 days (that stinks, but it’s livable, for a good deal). Unfortunately, the product was worse.
Get this:
The mattress I ordered was a middle-​of-​the-​road, inner coil spring with a memory foam top cushion ($ 500 Queen). It is advertised as 10.5″ tall — — it arrived ROLLED UP LIKE A TAQUITO. Yeah… ROLLED. UP. It won’t lie flat (d’uh) and the inner springs are (also d’uh) ruined.
I call to let them know that I’m not satisfied and the guy HANGS UP.
So I write a polite email and they reply saying that all sales are final, sorry. So, let me get this right — you lied to me about the mattress, mail me a known and obviously defective product and then tell me it’s MY FAULT?
Go ahead and buy a mattress here if you want. Good luck to you. Me? I’ll go somewhere with a reputation for actual customer service AFTER the sale.

Buying a new mattress is a real challenge these days. The options are confusing and the prices are so high it is hard to know what to buy and most stores just confuse the buyer.
This mattress Firm has the best sales person, Rusty, he sat down and explained all the differences he was able to answer all our questions, and he gave us the pros and cons of each of the mattress’s we were reviewing. We felt very confident that we made the right choice. We purchased the mattress on Saturday and our delivery came Sunday morning exactly on time! We are very happy with the mattress and the service we received at this store

Salesperson was helpful — that part was fine. I ordered and paid and was told someone would contact me the following Tuesday before they delivered on Wednesday. I coordinated the movers and everything else to arrive that same day.
Lo and behold, I get a call at 4:59 on Tuesday telling me they can’t deliver the next day and it will be another week. A lot of «sorry» was offered but not a dollar knocked off for my inconvenience. Now I’m stuck in a hotel for another week at a $ 400 cost.
NOT happy about that. Let’s see if they screw it up again next week. A business that was concerned about a customer would have special delivered it sooner, but they know I won’t need a mattress for another 8 years. Ergo, I needed to slam them on Unilocal.
Terrible service.

I went in rather skeptically but couldn’t have been more pleased with the service I got from my salesman (Jesse), the excellent price (they matched an online retailer’s price), prompt delivery, and meticulous and courteous delivery/​installation men. I’ll definitely return when I’m in the market again.

Great customer service. I wish I knew the guy’s name that sold us a mattress, but he was very helpful! The store is very clean too!

I am a big fan of South Park Meadows and stopped in here after lunch on Friday to shop for a new mattress. The young, soft spoken girl who was working was very polite and knowledgeable. I liked the idea they had two sides of the bed, one was firm and one was soft. You could try either side to see which one you liked better. On the other hand, I did get my eyes poked out with their prices. The positive thing they have going for them is if you send $ 1999 or more, you can finance it for 36 months no payments or interest. Ironically, the bed i was looking at was $ 1799. I did learn that in many instances bed manufacturers will make the same model and call it something different depending on what store it is being sold to. They had one bed which was just like a bed they sell at Sams Club for $ 800 for over $ 1299 at Mattress Firm. Given, I did not ask for them to discount the bed either. I did freak out when i saw a Memory Foam bed they had at this store for over $ 7500. I did keep going back to the Memory Foam beds. I did not buy a bed here. I ended up getting a Memory Foam bed and paid MUCH less elsewhere.
Their website is great, the have a great selection, service is good but you might look else where if you are looking for the best deal. I did my homework and save over 50% off Mattress Firm’s prices and got a Memory Foam bed. The downside is I did not get to finance it to make it easier for me to pay off.