Merit Properties

This review doesn’t even deserve one star. I started renting a house in 2014 from merit properties. Pretty horrible experience from the start. I usually email them with an issue with the house, and they usually get back to me within a reasonable amount of time. However, most of the issues we have had we’ve had to pay for or we have made them pay for it. For instance, in the lease it says we are responsible for pest control issues. That is ridiculous. We have had a problem with ants, and the first time pest control came they said it was a Foundation issue which I told merit. Then just about a week ago we were having another ant problem. We are pretty clean and don’t leave food out. Merit said that it is our responsibility and I was like oh so the foundation on the house is our responsibility too? She finally told us that they would pay for the pest control to come. I have got some serious ant bites and I’m still itching.
I just got an email from saying that we have past balances due. They changed the rent again when we renewed our lease. Apparently merit never changed the number on my automatic payment. I never log in to the pay portal because it gets taken out of my account. They said that they needed to change the amount for rent in the pay portal but never did it. How is this my fault?! You’re supposed to be making my life easier not harder.
Do not ever rent from merit. They will take any money from you anyway they can. I cannot wait to end my lease with them, and BUY a home!

Just moved in this past friday. Has not been a pleasant experience. First no hot water. Water heater had to be replaced. Just got hot water today. So 5 days w no hot water. Was told not an emergency had up to 7 days to fix it. Melanie commented that «at least it is not freezing outside.» Then today AC would not come on. House got up to 82 degrees. Was told upon move in that the AC was brand new. So really should not have issues w it. Was told this was not an emergency either. So I asked was constitutes an emergency. Answer was fire or flood.
Also both tub faucets have leaks as well. Was told have to check on home warranty which I understand bc house was just purchased. But told them the day before so they could make that call before the plumbers came for the water heater so they could fix at the same time. But that did not happen of course. So that is still not fixed.
Both times I got excuses. Melanie was at a birthday party both times so she couldn’t be inconvenienced to try to fix the issue. Being a property manager is not an 8 to 5 job. Going to be inconvenienced often. Is part of the job.
So needless to say customer service is lacking and needs alot of improvement.
I’m worried about what is to come since it has only been 6 days into my lease.
Melanie really needs to work on pleasing the customer and be more understanding if there issues.

If you see Merit on the lease agreement, DO NOT PROCEED. Terrible customer Service is correct. There was tons of issues I repeatedly reported to them and there so called handy man never fixed anything. From Leaking pipes in the walls, to doors that never locked. Locked doors for a rental property are a State requirement. 2 years after they agreed to allow me to break the lease, I get a 5K bill from a collection agency for breaking the lease. No one contacted me 1 time in those 2 years. Now I have to pay a attorney to deal with this mess. STAY AWAY from these people. Terrible business ethics.

Run, run away. The customer service from this company is horrendous. It was so poor that if I could find my dream property for $ 1,000 a month under market value, I would walk away. Melanie is rude and unhelpful. If they manage your property or are your landlord… good luck.

Update as of 6÷3÷2013
*make sure to read all of the filtered reviews full of honest thoughts*
Well now that we’ve moved I see what everyone else complained about. Merit is a dishonest and untrustworthy company who will make up damages and add ridiculous fees after you move. We weren’t expecting our deposit back, we lived there over four years with kids and a couple of emergencies that warranted EMS kicking down our front door to assist my husband who had cancer. We didn’t have renters insurance at the time so my husband patched it as best we could and we figured out deposit would cover everything and we may have a couple hundred left to pay. No way… we got charged for floors that were DISGUSTING when we moved in, the lawn when we had it professionally cut before move out nd a ton of things
like light bulbs, air filters, sink stoppers… all things that were missing when we moved in. Now they’ve conveniently lost our move in form that detailed
every blemish when we moved in. NEVER use this company. A bunch of frauds. And Melanie is a snotty, rude, argumentative twit.

This company has been our landlord for about 8 months. We’ve had no real problems with them.
The only little thing was when we first signed our lease, they gave us 2 keys, even though there are 4 people on the lease. So, we payed to make 2 new keys, no big deal. But then they sent someone a week later to have the house re-​keyed! So, again we had to make key copies. Its nothing HUGE, but it would have been nice if the house was re-​keyed before we moved in.
Other than that they’ve been good, deposit rent pretty quickly, and have always sent maintenance when we have an issue pretty quickly. I’ve dealt with some awful management companies before. But, not Merit.