Michaels

Great arts & crafts store with just about anything you could need for any craft imaginable. They have frequent sales on great stuff, coupons available by app and mailer, and a great staff to help you get the best deal on your purchases. Michaels has monthly classes to help you hone in on craft skills such as sewing, embroidery, framing, and they even have classes for the kids! Highly recommended, but don’t shop without bringing your coupons!

So far customer service is lacking. I was put on hold for 12 minutes *and* my question wasn’t answered. When I then asked for directions I was simply told, «183 and Lakeline» and then they hung up on me. When I finally found the store I was ignored by staff and had a kind of snappy cashier.
However, this is a nice large location and they had a larger selection than the previous Michaels in the Lakeline area. I might give this location a second chance when I am in this area of town.

This is a very nice location, Clean, organized and open layout of store. Not all jammed in to a small place.
Loved the clearance section. and the convient seasonal section right in front of the store.
Customer service was good. I will be back: D Love the charm and bead section.

You may be looking for the Michael’s that used to be in the Target strip center off Lakeline Mall Drive, and then left a note with a forwarding address to this location. This isn’t it; this is a new store.
Whereas the old Michael’s had a somewhat worn, picked over, tired feel and half-​interested employees, this one is fully stocked with colorful goods, fresh, bright, and has the nicest bunch of employees I’ve yet encountered at a Michael’s in Austin. Get this: they actually walk up and ask if they can help you, and then they do. That might seem like a simple thing, but it’s never been part of my Michael’s experience.
I recently had a number of items framed in the custom frame shop, and dealt with several employees, including the manager. All were creative, enthusiastic, and detailed. I ended up loving what they did. Their prices run high, as we know, but they often seem to have a framing sale for 50−60% off, which I definitely took advantage of. They also have rotating sales for various departments in their store, including – you guessed it – frames!
You can stalk their sales flyers online through their store site, so you’ll know what is on sale before you go. Flowers, craft items, mums (homecoming is coming up!), art supplies, yarn, etc. all abound. If you have your eye on something not on sale, you can use their 40% off one item coupon on your smartphone at the checkout line.