Michaels

My family is done patronizing Michael’s due to their cowardly capitulation to the open carry crowd and their decision to allow open carry in their formerly family-​friendly stores.

My wife and I hit Michaels all the time for holiday decorations and yarn to feed her crochet addiction. Without fail we’re greeted with smile at the door every single time. They have a massive selection for all crafts needs and the decorations always seem to be on sale regardless of whether it’s before, during, or after the holiday. Overall this is a solid location, if you’re feeling crafty give this place a shot.

Great arts & crafts store with just about anything you could need for any craft imaginable. They have frequent sales on great stuff, coupons available by app and mailer, and a great staff to help you get the best deal on your purchases. Michaels has monthly classes to help you hone in on craft skills such as sewing, embroidery, framing, and they even have classes for the kids! Highly recommended, but don’t shop without bringing your coupons!

The shop is like all the others but the staff here are very unfriendly. Every time I go, the person at the register barely says hi, and they don’t ever smile. They just seem pissed to be working there.
Not my favorite place to shop at.

This Michaels is in a convenient location for me. I know the layout of the store pretty well so I can generally find what I am looking for and get in and out quickly. I love the seasonal items that Michaels carry as well, and this location keeps itself pretty well stocked in general.
I have had Rosemaria as my cashier, and she is generally pretty snappy and will push you out of the way while you are getting your items so she can start ringing up the next person. NEXT! she will yell in your face. However, the last few times I have gone the cashiers have been kind of rude in general. Today the cashier had rung up my whopping two items, gave me my total and I then showed her my phone coupon: which produced an immediate heavy sigh and an eye roll from the cashier. One of my purchases today was an apothecary jar that had a huge warning on it that it was fragile. After paying I asked the cashier if they had any paper and was rather curtly informed that they do not. I was also never offered a bag or any help so I then found myself schlepping this huge jar to the car.
I will definitely be back because of the location and selection, but usually I leave feeling underwhelmed which is disappointing because I am a pretty crafty person. If you do shop here make sure you have the Michaels phone app. You may or may not frustrate your cashier, but the app has good coupons (I got my jar for 40% off today).

Store closes at 9pm, not 10pm, Mon — Sat. I wish I’d have known this before making the trip.

This Micheal’s does not have the most selection, particularly in yarn. I like to crochet here and there and my most recent stop to pick up some yarn for a baby blanket was not as easy as I had imagined in my mind. Their selection was so small in certain brands /​styles of yarn and with such limited colors that it was a struggle to find the few colors I wanted. I spent thirty or so minutes humming and hawing over getting only some of what I needed or nothing at all. I do like that Micheal’s offers coupons regularly and that if you want a higher price item you can wait for their 50% off coupon to use. They have a decent selection of Christmas items when it is that time of year; however, I think hobby lobby has way more selection in every area offered.

Only come here if you want their cashier, Rosemaria, to overcharge you and then proceed to berate you by calling you a «young little girl» and nastily suggesting you «woke up on the wrong side of the bed».

Came here in a hurry. Asked an associate the location of an its was. sht stopped what she was doing and actually walked me to what I was looking for… Awesome customer service here today… thank you!!!

It’s a normal craft store expect the very basics. Customer service is horrible!!! The cashier needed a price on a paint brush and when he sent a Co worker to check the price & he forgot. He called his Co worker an idiot infront of us. Not appropriate.

Michaels is a decent spot for arts and craft materials. I feel like Hobby Lobby is bigger and has a better selection, and possibly better prices. For more specialized things, Jerry’s Artarama has a better selection for things like paints and clay, etc…
You can probably find what you need or something very close to it here, and if it’s close its worth a stop. Customer service is generally decent here.

We had several paintings/​prints framed here in one session and were very disappointed in the results. It was not cheap, and for most of them I simply didn’t like how the turned out– the frames were much bigger/​thicker than the samples we were shown. But one of them had to be re-​done because the mat was all smudged, and then when we went to pick it up there was a permanent stain on the print itself. We will NEVER use them again, and wanted to warn others. BAD EXPERIENCE.

I keep coming back to Michaels by necessity, not by choice. If I can find the same product elsewhere I will go elsewhere and this is why… the employees are usually not friendly, sometimes borderline rude. If you need assistance, 1) good luck finding an employee (the store is understaffed so they’re always on the register (s) and 2) should you actually find one, good luck getting any assistance. They typically have only a vague idea of whether or not they carry an item I’m inquiring about and an even vaguer idea of where to locate said item should it exist in their establishment.
My other big complaints are their coupons and overall lack of organization. To me the coupons seem like a tease, because it’s a rare occasion for me to actually be able to use one. They’re often very restrictive date-​wise. They require paper, so you can’t just pull up the coupon on your phone (come on, people, it’s only 2013.) And, because the store is so disorganized, I’ll pick up an item that isn’t marked on sale only to discover I can’t use the coupon because the item is, in fact, on sale (though less than the value of the coupon, of course.) Conversely, oftentimes I bring an item to the register believing it to be on sale, when in fact it’s not. The store is just very unorganized with a lot of items out of stock.
I have, on occasion, ran into a friendly and helpful employee. And they do have a nice large selection of arts and crafts (obviously), but I’ve been burned too many times to return if I can help it.

This is a tiny Michaels store compared to others in the Austin area. Staff is helpful, but they seem to be out of stock of many items… often.

I always love going to any kind of craft store. The staff is friendly and helpful.

My rating in entirely based on two framing experiences. I cannot comment on the rest of the store, but after spending over $ 1,000 framing several pieces, I am a fan. The folks at the framing counter were courteous and very helpful and the results were exactly what I expected.
Tip: Michaels always has coupons for framing. Don’t go in without one. They also frequently have coupons that stack on coupons, so if you aren’t getting 50−70% off their published prices, you are overpaying.

I got acrylic paint for $ 0.30/bottle 2 weeks ago, they were outside and I believe it was September Sale, because it’s not a season.
I left a store with a bag of little things for crafting and spend $ 6! Really cool!
Just wish they sell fabric!

I tend to frequent this location since it is close to my residence and I enjoy the frame selection. I get the coupons in the circular each week so why not go check it out. Almost every time I have went in there it has smelled like bad bodily function odors. Very gross and unwelcoming. The cashiers are great when you are checking out but not good for too much else.
I am very frustrated because I have exchanged the same set of frames 3 times because the glass cracks before I can even get it home. I am very careful with them and literally put them in my car and in one spot at home. When I go to put the pictures in the frame the frame is cracked. WTF. I am done with that type of frame.
I probably will continue to frequent this location but my expectations are not high.

I like Michael’s and always have. This is the typical location I tend to peruse every now and again to see if something stands out. I often walk out empty-​handed, but sometimes I do come out with something worthwhile.
I don’t scrapbook, but they do seem to have a somewhat decent scrap-​booking selection that typically gets in the way when I’m trying to find some origami paper (located somewhere around the craft section).
They have a somewhat decent jewelry-​making aisle, but then again I’m not much of a jeweler?
So what DO I do?
I like to go to the sections for people who draw and paint pretty pictures. They have a very basic selection– basically what you’d find most other craft/​hobby stores.
I’ll also hit them up around Halloween time for home décor items (so what if I keep Halloween decorations up year round?). Over the years, the selection becomes less and less impressive. However, one thing is certain– they’ll always have a nice selection of Martha Stewart goods and really– can you imagine anything scarier?
This particular location does get minus a star for a somewhat reclusive staff. Sometimes it feels like they avoid you in the aisles and when you’re coming up to the register you’re inconveniencing their personal phone call (which they’ll get right back to after checking you out). So a very meh level of service.
One thing Michael’s does have going for it is the coupon you get most times when checking out. Typically, you’ll get a coupon print out good for the following week for something like 40% off an item or something. This comes in handy when I make a big purchase like on Prismacolors or a set of paints.

Everytime i shop here, I’m greeted nicely so not much of a problem from the cashiers. But they are just that, cashiers, they don’t provide much help or product information when needed. There is always a reason to call for someone else to help, run all over the store, and still not provide a very professional assistance to me.
Now, more recently, I had a photo shoot done early in the summer and now need frames. I used to work at a framing manufacturer and i know what i want. I don’t like being told differently or looked at like a weirdo, and that’s what i experienced here. Not only did it make me upset, but I took my business elsewhere. So now I call to see about getting mats made custom for different pictures, and Michaels doesn’t even cut the mats in store. They are ordered somewhere and shipped in, taking 5 – 7 days. Seriously?! I can order them online and have them within 3 days and not have to pay outrageous amounts to a Corporate chain company. I’d rather give my $$ to small businesses that CARE!