Mister Car Wash

Worst 34.99 car wash ever just for washing my truck outside and wipe the Windows they told me that the 34.99 was the full service and the best
I proceed to the Windows to ask for prices this lady was not in this planet her name was mikala she sended me over to someone to ask because she said she didnt know nothing about prices only about express price. Well her manager Walter is the best. He told me the prices without asking especially the service he offered to me lots of goods options to keep my car clean but there workers outside they did not do the great job. Another thing is that they didn’t even clean the inside of my car. The seats and the arm rests were still dusty and also the board. On the outside though my truck was clean and also for the rims but it was just the inside that was bad.

The worst service and customer service I ever seen, I went there to wash my car, it came out from the process machine with scratch on the bumper, the manager been so rude and he just denied and even didn’t want me to see their camera before the car went in, he even didn’t apologize, I was in busy time to sue them. worst place to go don’t even think about use them

I’ve been going to this carwash for years and been satisfied, but recently I haven’t had the best service. Today for example, they somehow bent my license plate in the process. It was sticking straight out when I got home and I bent it back by hand as much as I can without taking it off. Really?! I’m pretty sure this was my last time at this location.

I usually go the competition, but today I came across these guys and actually saw a car driving out and it caught my eye how clean it was. Very pleased. Didn’t have one call out when they handed me my keys. You’ve earned yourself a new customer!
Keep it up!

This is how they serve us:
Me: «my dog threw up on my seat, I cleaned up majority of it, but I have throw up still in the mesh of my seat»
General Manager: «I’m sorry sir, we don’t mess with bodily fluids, human or animal».
Me: «ok, what do you recommend on how I can clean it?»
GM: «I don’t know, get some soap and scrub»
Really? They put anyone as management nowadays I guess. Don’t go here, they all from loservile!

I had the monthly platinum membership and for the most part, it was a good value. That is… until today. My car came out of the car wash with 2 deep scratches and 1 lighter scratch that were all fresh as could be on the driver side. The last thing I did before I took the car in was get gas and I actually checked out the exterior of my car at the time and I couldn’t be more positive that those scratches were not there. They were very polite but ultimately made no effort to try and even save me as a customer because there was nothing on the video that can prove it was their fault. I don’t know how a video camera would be able to detect something causing scratches.
Overall, the service is not a detail service but much better than a standard wash. It was really the perfect level of car wash I was looking for. Some days they would do better jobs than others. I really didn’t mind since I took it in so often and knew that they would likely catch the missed spots on the next run through. You’ll tend to have a better job done on your car if you take it in earlier, as the employees haven’t been baking out in the sun all day.
I think most people would give 1 Star if something like this happened to them, but I wanted to acknowledge that the customer service was always friendly and that the service is a good value… that is until something in the car wash scratches up your car.

I showed up @ 8:30am when they opened (not busy) & told Darion I need my truck detailed, but I did not want any Armor All or scents inside. He said I should get the Platinum Package for $ 34.95. I then said, ok so that will take care of detailing the inside but you promise no Armor All or scents. Darion assured me that was correct. My car went through wash and I picked it up at the end. I did not spend time looking over their work before I left (=EPIC mistake). I then went to work for several hours. When I went out to my car (full sunlight now) I noticed they did not wipe out cup holder and that the inside was horrible. The drink holders in had dried liquid still in doors, the glove box had dirt on it and they did not wipe off the mud from the rubber floor mats.
I drove right to the Research location and went inside. I asked Dalton to send out a Manager to talk to me, telling him I was in earlier in the day and was not happy with the job they did. While waiting outside by my truck for a Manager, Jessica came up to me. She gets the cars ready before they go into the wash.
I explained to her why I was there and showed her the coffee spots in drink holders, etc. She said «oh that is because you did not buy the $ 10 APC (or some weird acronym) to be added onto the Platinum Package.
I asked her why wouldn’t they have told me I needed that when I was there that morning asking for my truck to be DETAILED! She said she did not know, but that all they do is DUST inside. She did not offer to correct the problem.
I went back inside (still waiting for a Manager to come outside) and talked to Dalton at the counter again. I told him I had not seen a Manager yet, but that Jessica is stating I should have bought another $ 10 package. He said «ok» I told him I was very unhappy and would be posting on Unilocal about my experience. He again said «ok» like he could either care less or maybe did not even know what Unilocal is. I told him I planned to never return and again they missed the chance to just make it right for the customer.
After I left I called the location back to the Research location with the intention of getting the right acronym for the $ 10 add on Jessica said I should have purchased. When the phone was answered by Walter I asked him. He had NO CLUE what $ 10 package it might have been but told me I should have bought the _​_​_​_​_​_​_​package for $ 39.95 that would have included wiping down the interior. I do not recall what the $ 39.995 package was called.
Then he said if I wanted to come back in he would make it right. He told me they would wipe the interior down. I told him no thank you. That I was already ½ way to Pflugerville and was not coming back a third time for the to do what they should have done initially. I told Walter I would be posting my experience on Unilocal and would never ever be back to their location again.

We go to the Cedar Park location frequently, but decided to come here because we were on this side of town. We paid for the $ 39 car wash and have been sitting here watching them sporadically clean my car while trying to clean others for an hour! Completely ridiculous considering there are less than 6 cars here. My husband still had to ask them to wipe the bugs off the grill too. I will never come back here again!

Car smells a little funny but looks awesome inside and out! Also, some of the plastic surfaces have a weird oily feel to them.

I sell cars, the people at MisterCarWah are the best in the business. They help keep you investment, looking like new. They offer several different packages to fit your needs.
The staff is professional, fast, and attentive to every need. Edgar and David have worked with many of my customers and have had the same awesome service.
If you haven’t tried them come visit them right next Charles Mound Toyota on Research Blvd.

I used to have a membership with them that said unlimited wash but if you had a problem and had to come back the same day they wouldn’t take you.
False advertisement!
Also the employees (some) are very disrespectful with clients. Drivers would cut the line in front of you.
When I complained they didn’t care much.
But the worst reason I hate that place is that every time the weather is a little bad they close down the place, and sometimes for 2 or 3 days in a row. And I had to go somewhere else and pay again because I have a limousine service and cannot afford to have dirty cars.
W
They also broke my cigarette lighter and damaged my bumper once.
hen they reopen the place It’s so crowded that I have to wait another 2 days to go back there.
They have to improve a lot

I like the fact that they have deals and memberships. I bought the unlimited express wash package. They are much better than other similar businesses around town. Rated three stars since there was still remnants of bird droppings on my car and it seemed they didn’t bother to take the vacuum to my back seat.

Arrived at 3:10 pm. Long lines so I was ready for a wait. I of course got up sold to their $ 49.99 wash. My car makes it through the was. The cashier inside is very polite. Once through the wash may car is driven over under the canopies I assumed to be worked on. It say there for 45 mins without being touched. At 30 mins I ask a female in a blue supervisors polo if someone would get to my car. She says yes and keeps walking. My car sits there for another 25 mins. No one touches it. I walk inside and speak to the nice cashier and he walks outside to try to get someone to work on it. Everyone ignores him. Finally a chubby manager waves at someone and the two of them go and touch my car. At this point they are wiping the dried water spots off my car. I finally get to leave at 5:05. Yes, 1 hour and 55 minutes later. I still tipped the guy who wiped the water spots off my car $ 5. It’s not his fault. The management of mister carwash in Austin should step it up. I loved them in Houston.

I came into the wash because I had just purchased a new car and somehow over night a spider got into the car and sprayed webs all over the inside dashboard. I called first and was told that it could be cleaned up pretty easy but I was overwhelmed by how nice the gentleman was outside. He told me he would blow the inside out for me to get the spider and vacuum the webs etc. When I came back outside there were 3 people vacuuming for dear life!!! While the price wasnt exactly small it was helpful that your website offered coupons to save a few dollars. It was very quick and I was back to work without spider bites lol.

This place was the closest on my GPS so I needed it after a long day of riding around in the rain. I’ve heard the commercials of unlimited car washes for $ 20 and was kinda impressed. Being Über /​lyft driver, I could definitely use that promotion. Be aware that it’s $ 20 per month, not for life which makes sense.
Of course the staff didn’t mention that they just said $ 20 for unlimited car washes. I don’t know if that was a mistake but it should have been said not just listed on the receipt. I was given a free platinum $ 17 car wash for signing up for the unlimited though. Friendly staff and honestly a good car wash as well.
4 stars out of 5 because I was not told of front about the reoccurring $ 20 charge

This is the best carwash that I’ve ever been to.
Yesterday my dog threw up on my back seat so I pre soaked the stain before I pulled in and asked the guys at the vacuum if I could hit the spot because I didn’t want them to have to deal with that filth, William stepped in and proudly stated «Allow me to do my job, sir. I will take care of that for you!» (GIVE THIS MAN A RAISE!)
Always a step above and extremely kind and courteous people. Not to mention only $ 49.95 for the unlimited platinum membership I have with them that allows me to get my car washed every couple days.
A+++ service!

I am so sad. This is the only full detail car wash near me and now I can’t go to them either. I went recently for a full $ 44.00 car wash. I noticed the guy who was doing the drying and detailing it drove it back over to the vacuum area for a few minutes and then back. He said he wiped the car mats down because the first guys did not. He said it was clean and ready. THEN I GET HOME and open the back of my SUV and it was UNTOUCHED. It was not vacuumed, the two tiny pieces of trash were untouched, and it was not cleaned or wiped down with armor all. Won’t be back Mister Car Wash.

I was quoted 30 – 35 mins. After 75mins they gave me back my car… But they didn’t do anything to the back seats?! Wtf? So now I am sitting here… Still waiting for them to finish. Not impressed. At all.

Oh Mister Car Wash… if I had more time, I would’ve gone somewhere else.
This is the first time that I have blatantly disregarded a plethora of bad Unilocal reviews. Most of those reviews state that they do a half job cleaning your car… and Guess what?
THEY DO A HALF JOB CLEANING YOUR CAR!
I paid for the $ 27.99 wash. I don’t know that that included, because I was in a hurry and they made that number the biggest on the pamphlet thing they show you to get to pick out your type of car wash. I’m sure it’s called deluxe something, because the term «deluxe» has been overused in car wash branding forever.
Just like virtually every other bad review stated, this place leaves streaks on the car or they miss major spots.
The interior of my car was still relatively dirty after it was vacuumed, but worse… the dashboard… the one right in front of my face, was left untouched.
I actually got out of my car before I left and grabbed a clean towel to re-​wipe down the interior of my car.
So I guess the $ 27.99 deal means that you get to do ¹⁄₆ of the work yourself. They probably make you hand-​wash your car for $ 19.99.

If you have the Basic-​Ultimate Car Wash package, you will in and out within 10 minutes. Cool thing about it is that even if you have the Unlimited wash membership, you can pay the difference between this and the inside detailing/​cleaning whenever you need it.
Yes, sometimes the drying is not perfect, however, compared to the $ 20 per wash that most places charge, I’m sticking to my $ 29.99/mo for unlimited washes, and you can take it up to 2 times per day.
Overall, the staff is friendly with customers and I think its a great service for your money.