Neighbors Emergency Center

My husband was well taken care of. We only got a credit card receipt and had to pay $ 250.00. Asked for a itemized bill. They said it was in the mail. Never received one. Couldn’t claim it on insurance. They suck!

Great service. The staff was excellent with my screaming uncooperative child. I love the décor. There was no waiting. The facility is gorgeous and has everything

Severe back pain. Was seen instantly. All staff was informative polite and rapid to help.
Doctor and nurse were incredibly professional. Between the wait time and professionalism I will likely return to this ER for any emergency visits.

Unfortunately with active and athletic children we’ve had to frequent Neighbors several times. Thankfully each visit has been friendly, quick and through. I love the staff. The best thing and most important they have addressed the issue that we came in for, spent all the necessary time with me, and explained everything in a conversation that I could understand.

This is what a real Emergency Room should be!
I recently had to retire from the Air Force due to medical reasons, and unfortunately I have been no stranger to Emergency Rooms the past couple years. Don’t think for a monent that being a military member or veteran brings any «extra» care — unfortunately I’ve had a few ER experiences where I was treated rudely and even once accused of drug seeking, despite my documented disease and symptoms.
I called 10 minutes prior because I wasn’t even sure if I could make the drive over, even though it is only about a mile from my residence. When I arrived, the reception was professional, caring, and FAST. I was in a room, in a bed, with a medical professional in less than 5 minutes. At all times they treated me with respect and dignity, did all the necessary checks that were required (I was able to reach my specialist on the phone and he concurred with everything), and ultimately got me feeling better as soon as possible.
I have to make special mention… I wish I could remember the man’s name that helped me. He was outstanding, and even called me back the next day to check up. Maybe I’ve been gone from Texas too long, I’m not used to that!
Dr Spigener — wow, The Lord blessed me! I’m not used to having an ER doctor actually listen and CARE for the patient, and it was very obvious that she sincerely cared. My nurse (I believe her name was «Tessa»), was the same way — listening, caring, and responding. They both took the time to find out my history with this disease, and did their best to ensure I was as comfortable as I could be, given the situation. I was literally crying, trying to hold in the pain because I didn’t want to be accused. Tessa reassured me that I was in good hands, and Praise God I finally felt well enough to go home.
NOTE: I recommend this place — please don’t go here and act like a jackass! Believe it or not, many health care professionals are burned out due to the «asshole patient». They are there to help you — even when you are sick, you can show respect and recognize the crucial job they do every day to keep people like us healthy and out of there! If/​when I need to go to the ER again, this will be my 1^st choice.

I received stitches from them (did a terrible job, actually hurting the wound per my nurse friend) after talking with the location I originally visited they told me I could go to any location for the follow up. Upon arriving at the closer location the receptionist told me that they will have to charge me for ANOTHER EMERGENCY VISIT!!! unless i see the exact same doctor (who only works at nights) at the exact same location, I walked out. They called me back after talking with their supervisor to figure out what to do and they said they will only bill my insurance, funny thing about who pays for insurance. Thankfully I have good insurance company and I will be paying a small $ 25 copay to visit another doctor to provide me with reasonable medical care.
UNLESS YOU ARE BLEEDING OUT OR YOU LIKE WASTING MONEY DO NOT GO HERE!!!
AWFUL!!!
Seriously the worst experience I have EVER had dealing with a ‘heath care provider’

The doctors and staff are friendly and professional, but a good neighbor would have told me that I should go somewhere else for a simple prescription. I just needed an asthma inhaler scrip, took them a minute, and i get a bill for 1600. So go here if you have an emergency not for something simple. Wish they wouldve told me or warned me. Taught me a lesson.

At some point the Attorney general will catch up with this company and this type of emergency room business model. My child was showing signs of dehydration. They checked vitals and gave him an ice pack and some gatorade that cost $ 1200. Does not include the doctor fees for coming in and saying his color looks good. I don’t recommend this business or the poor care provided.

My very young daughter needed emergency medical attention, and my GPS showed this as the closest facility. I am so glad we found this place! The staff is extremely friendly and courteous. We were seen promptly, and the paperwork was minimal. My child was treated kindly and efficiently. The doctor was articulate and knowledgable. They kept my daughter calm and even gave her a teddy bear to take home with her. My older child was given a snack & juice while he waited. Everyone was extremely helpful and so great with children. The entire facility is immaculately clean, including the restrooms. The lobby has comfortable couches and local literature. I was able to pay for everything right there in full without any issues. The entire visit cost the same as a visit to her pediatrician! I was really surprised the cost was so inexpensive! The nurse even let me know about a prescription discount code available for my daughter’s needed scripts that saved me another $ 45. We hope not to have to come back, but if you have need of an ER this is the best!

I never write reviews, but this place is an outrage. This cannot be described as anything else than a rip-​off and a scam. Please stay away from this so called emergency room and go to more reasonable hospital ER.
My daughter has a minor cut on her chin. It scared me at first because it bled sufficiently and it looked deep. So I urgently headed to the nearest ER I could find in Google. Too bad I ended here. By the time we got to the ER, her bleeding had stopped and she was not even crying, but since we were there I decided to have her checked just in case.
Their treatment was excellent, but they even brought in a doctor to see her even though they confirmed that it was minor. So minor a bandaid would have done the job just fine. I was concerned that so much attention was unnecessary, but no one ever attempted to even tell me how much this would amount to. Their computers were even down.
Weeks later I received the bill, which to my surprise was north of $ 2,500. My insurance paid for only about $ 800. And now I am left with a bill for $ 1,300 for a bandaid procedure.
I did call to complain about this outrageous treatment, and I was told that this is what the government requires as the price, and then proceeded to give me a 50% discount. $ 700 is still a high price for this procedure.
This business practice to pray on the needy without disclosing the impact of the decisions made is beyond unethical. If the healthcare industry and the government are headed in this direction, there is little hope to survive in this country. What happens when you really get a major problem. You would go bankrupt without even having a say on it. Shameful.
My father was a doctor. He took care of his patients, not only for their health, but their overall well being. The basic tenant is to do no harm. It seems this has been forgotten in favor of money.

Our daughter had some pain in her stomach, so we took her in. Two hours later, she was prescribed some antacids. A few weeks later we got a bill for $ 6,000. For two hours. This place is a rip off. See all the other reviews saying the same thing. I’ve left three voice mails at the number on the bill, and none have them been returned.

I had to go in to take care of a deep cut at 11 pm last night.
The staff was very friendly, the wait was less than 5 minutes and the nurse helped calm my fear of needles :)
I’m glad I live close by and have a reliable emergency room in the neighborhood.

I have unfortunately been to this emergency center 3 times in 2 months and i have always had a great experience there. Everyone is so nice! The girls are very funny and caring. Thanks everyone!

Believe me when it comes to ER I am a pro (unfortunately); I was running a high fever on a Sunday morning (4am) and showed up without any expectation but to get my fever under control. The place is brand new and very clean but the best part: The staff. They all were very nice, and knowledgeable! They did blood work/​urine culture and even a cat scan and I was out around 7am. I felt very safe and in capable hands. They called in the antibiotics and needless to say, I survived…

Fantastic service! Facilities are top notch.
My son was throwing up profusely so took him to the nearest clinic. They gave him an iv and he felt better almost instantly. Dr and nurses were fantastic and gave great car and service… BUT
They are expensive. They perform unnecessary tests.
My son had a great experience and was treated like royalty.
If its a sprain or cut you are better off going to someplace less expensive but if its something more dire and need more care then this place is excellent. You decide.

Beautiful place. Weird to say that about an emergency center but this place is immaculate.
I’ve brought my daughter here twice upon moving from New York to Austin (insurance switch) and upon walking in both times it has consistently been so neat and tidy, it really looks as if it was just built. This place resembles a museum. Very well taken care of, and very positive, helpful staff at the front desk.
The doctors are so empathetic and caring, they do everything to the «T» and are very diligent, engaging and knowledgeable. You are in and out with a thorough assessment and they are kind enough to help you through your insurance needs or lack of insurance. They don’t rush you into a room and charge you, they do an assessment then go over rates for testing and if it works for your financial needs you may proceed or leave, no obligation.
I wish this was a doctors office on one hand, on the other I’m glad it’s not, it keeps the swarms away and also is able to maintain it’s top notch service and status because it is not.

It’s a totally ripoff, I got nearly $ 2500 bill for getting a prescription of antibiotics! December, 22, My son walked in due to coughing, they run a lot oh unnecessary tests on him, the basic fee without those tests was $ 1450, then add up all those tests was $ 2476.32! OMG! Those who gave 4,5 starts review either have fully covered by their insurance or they haven’t receive their bills!

Get a second opinion! I went in last week for stomach pain. My midwife suggested gall stones. I had an ultrasound at Neighbors and they confirmed my midwife’s suspicions. I was sent home being told to contact a surgeon within a week for a consultation.
I met with the surgeon today and I am having surgery tomorrow to remove my gall bladder. According to the surgeon, I should not have been sent home. My duct between my gall bladder and liver is twice the size it should be, meaning something is blocked.
Thanks Neighbors. I am lucky nothing has ruptured!

I haven’t even left the building yet, and I’m already giving them a 5 star review.
I brought our son in with a very high fever. He was nodding off, not very responsive and it was one of the most terrifying moments of my life.
The staff at Neighbors were quick, effective, reassuring and they made us all feel better. Most importantly, our little guy. Within an hour, his fever was down, he was talking up a storm, laughing and felt ready to go home.
They weren’t quick to push us out. They’ve been doing tests, being thorough and ensuring they let us go when it’s appropriate to do so.
Top notch facility. Clean, friendly and hopefully I never have to come back!
* I mean that in the most flattering way possible

OK, it was a great experience for my kid. 30 min in and out. Super glue on his cut finger. BUT now I have received the BILLS. $ 592 for just seeing the physician and $ 736 for everything else. That’s over $ 1300!!! For 30 minutes and some glue! This is BEYOND insane. I called to inquire… and complain. Was told it’s just $ 580 to walk in their door and be seen.
Won’t ever be back.
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Last week my son cut his finger while carving a stick at wilderness school. His instructor had just re-​bandaged it up when I arrived for pick up, so I didn’t get around to looking at it until 5 hours later only to discover than it was much deeper than I was comfortable letting it heal on it’s own. I was about to head over to another Emergency Center when I remembered my new «Neighbors» had recently moved in just down the street and around the corner. Since they are open 24/​7, my lack in parental hovering didn’t affect much. My son was freaked out he might need stitches but the fun doctor pretending to have a Scottish accent quickly put him at ease by whipping out the superglue. All the staff we encountered were friendly and accomodating. We were in and out in about 30 min. I’d say that we will definitely return but not before knocking on wood hoping we don’t actually need to!