Nelda’s Tailors Inc

I brought a little black dress here to be taken in to wear to my boyfriends company holiday party. The zipper stuck when I tried it on for the lady, I brought it to her attention and said it might have to be fixed as well. She had to force the zipper for me in order to put it on for sizing. When I picked it up a week later they were fairly busy. I tried the dress on, the zipper was still stuck and could not be budged to see if the dress fit properly. I showed the lady who came to check me out the zipper. She took it in the back and added some extra seams to pull the fabric away from the zipper, and put bees wax on the zipper to help it slide better. The total for taking in the dress was a staggering $ 92. I was already frustrated about the zipper and there were other customers in the store, so I did not call attention to my dismay over the cost. The boyfriend recommended Nelda’s to me. When I told him about the cost, he informed me that he had three suits and two shirts altered here and paid less than I did to have one dress taken in.
The night before my party I tried the dress on and could not get the zipper up and the boyfriend could not get the zipper up. Needless to say I was unable to wear this dress for the intended party.

Anita was a breath of fresh air when it came to altering my wedding dress. Serendipity Bridal ordered a dress way too big for me and Anita was very focused and could see how the dress was really supposed to fit me and perfected it. I was very anxious (of course, I am a bride!) and she made me feel at ease. We took our time and it’s like a whole new dress (the one I wanted). Thanks Anita and office for being patient with my needs!

Anita did a great job on my wedding gown. It needed a lot of small tucks and tacking to help the fit plus sewn in bra cups. She did everything necessary to fit it to my body and then lowered the arm hole to make it more comfortable. I even had two fittings in one day so she could lower the underarm area even more and then make sure it fit before sending it back to the bridal store to prep week before the wedding.
It was pricy at $ 65 and hour but I am happy with the results. They are professional and quick.

Based on word of mouth I went here to get my wedding dress altered… the ladies were very nice… however, when they gave me an estimate, it was the price of my dress! (850+) when other bridal shops had quoted $ 500. I would say it’s not as «cheap» as it used to be… maybe that’s what my friends had remembered. I slept on the price for a night, and decided to get other opinions. I’ve been getting $ 400 – 550 from other reputable tailors.

If I could zero stars I would. I was a bridesmaid in a wedding and was told that it would only take 1 week to have my dress altered. I dropped my dress off on April 10^th and didn’t get it back until April 27^th. When I went in on the original pick up date, they had not altered the halter top because they forgot what mark to alter on and the length was incorrect. The second time I went to pick it up, the length was still wrong and the bust cups were sown on top of my chest instead of underneath. Finally on the 3^rd time (4 days before the wedding) it was as good as it was going to get.
Between all of this was multiple phone calls on my part trying to figure out the status of my dress and a lot of «just a couple more days» on their part.
They also seemed a bit pricey for the alternation, but I don’t know a lot about that part so maybe they are on par with other tailor businesses. $ 115 to do the bust and length.

The owner is AMAZING. She is super talented and a class act.

This place used to be great. I’m so disappointed that it isn’t anymore. They did a ton of work for my wedding several years ago, but now it seems that they just don’t care about doing a good job. In 2008 I would have given them 5 stars, but over the past few years I’ve given them chance after chance and the quality just isn’t there.
My most recent encounter with Nelda’s started last October. I needed to have a pair of jeans hemmed and the sleeves on a corduroy jacket altered. I was told they would be ready in a week. Went in two weeks later after not hearing from them. They hadn’t started working on either. Person at the front seemed annoyed that I would come in before they had called. Came back the next day. Jeans were done, but noticeably uneven. This had actually happened the last two times I brought pants in as well, so I wasn’t surprised. The previous two times they also didn’t have items ready when described – I’d been hoping it was a fluke. It doesn’t appear to be. Anyhow, I tried on the jeans, they agreed they were uneven, and said they would redo within a few days. Went to look at the jacket. Didn’t even get around to trying it on. They had done such a poor job that it looked like something from a junior high home economics class. The edges were uneven, on one side they had stuffed extra fabric in a strange pocket and not sealed it. Just a very poor job. I asked for it to be redone, and the woman who appears to be the owner or manager came out of the back and said she completely agreed that it should have been done better. They said it would be ready next week, I explained that I would be out of town for most of the month but could be back in at the end of November.
Come back at the end of November. Once again, the cuffs look terrible. Manager comes back out, agrees that it’s not right, says they will fix it. I come back in a few days later, and it’s not done yet. The most irritating thing at this point is that it’s clear they know there are serious quality problems, but they are not checking people’s work before returning items to clients. Basically the attitude is, «If they don’t complain, then we are ok with giving them back poorly done alterations, even though we know they are bad». I explain I will be out of town for most of the rest of the year, so at this point I may not be able to pickup until January.
Come back in January, and they have no idea where it is, but they will give me a call. No call. Go back in a week later. No jacket, no phone call.
It’s a shame to see such a great business go downhill over several years like this. I kept hoping that the next time I went in they would have gone back to being the great tailors they used to be when I started going, but that doesn’t seem likely at this point.

I went with my friend to get her dressed altered for her wedding. We were in and out in no time. The owner was very nice and very helpful. The turn around time is super fast, little over a week!!!

My favorite tailor in Austin. Affordable, good quality, attention to the details you describe that you want done, they deliver in the time they say they will, and they actually really DO call to let you know it’s done! This place is a rare gem in the service world that still honors their word and do what they say will do in the time they say it will be done. Love this place. Keep up the good work, Nelda and Crew!

This was the worst experience I have had with a tailor. I have been getting my suits tailored all my life and I never ran into this.
Some places are expensive and slow with good product.
Some are cheap and fast but the product is not good.
Nelda’s is expensive, poor quality, and don’t expect to get it then they say they will have it ready.
If that was it, I would not write this post. But they also ruined my suit. They cut the shoulder pads in half so there is just a lump on the shoulder. it just goes on from there. … ugh just frustrating. Looking for tailor recommendations.

A month or so ago a pair or work pants got snagged and a side seam got pulled out. After reading up on alteration places, I chose to come to Nelda’s. It was ready within a week or so and I wore them to work again. After wearing and washing again the seam I had repaired had fallen out. This was a little worrisome for me as it was the EXACT SAME SPOT. Finally a few weeks ago I brought them back to Nelda’s for them to fix the spot that fell out. Two weeks went by after I was told that it would be 2 – 3 days. I never heard anything. Finally, I went back in and well, they couldn’t find my pants. Then they DID find my pants but couldn’t find the seam that was fallen out. WTF. So I sat there and they did it in five minutes. Wow.

INCREDIBLY RUDE to me. I had an appointment to get my wedding dress fitted by Neldas at least 4 months in advance. Of course no one can anticipate a death in the family but that is still no excuse for being rude to a potential customer. I got a phone call last Saturday where the lady informed me that there was a «death in the family» and that I needed to reschedule my appointment to this Saturday. I agreed, and then today was contacted by them again stating that they needed to switch things around and could I come in on Mon, tues or weds. I said that wouldn’t work for me because I work during the week and they said fine, we will see you tomorrow (Saturday) at 10. Then I get a phone call about 20 minutes later saying that tomorrow won’t work and that I need to find a new tailor. I asked, so you won’t do it for me at all? Then she went on to say, «ma’am my mom died and you are being rude and inconsiderate. I hope your mom is still alive and you get to spend time with her.» At which point I told her I did nothing wrong, I didn’t know whose family member had died just that someone within the business of which I have never been nor do I know how many people work there and what relationship everyone has to each other. As I talked she told me to listen to her and «just shush.» At which point I told her I wouldn’t just shush that I would be writing a Unilocal review:) the only recourse for being treated this way. You don’t project your stuff on other people like that especially on someone that you’ve never met and a potential customer. I am very sorry for her loss, and can’t imagine what that would be like because I am blessed to still have my mom but in no way did I do anything to deserve to be treated this way.

I dropped off a leather jacket for them to shorten the sleeves on April 24, 2014. They did tell me they were backlogged and asked if I needed it quickly. I said no and they said it could be as much as a couple of months! Really? They came to me highly regarded so I agreed. Today is September 15, 2014 and I have no idea what is going on, nor do they. I called a couple of months ago and they still had it and assured me it would be done soon. Today they are telling me they will have to speak to the employee who took my order and get back to me. That doesn’t sound good. I called back and told them if they could not give me definitive information tomorrow I would be by to pick up the jacket on Wednesday. They do not seem alarmed by this at all. If you decide to use them, good luck!

Prompt and friendly service. Both are priorities for me. The quality of the work is excellent and the prices are fair. Some competitors give attitude when asked to expedite the work and try to push deadlines weeks out, but not Nelda’s. They cater to the customer rather than the other way around.

Excellent tailor, I used them to get the bustle on my wedding dress. The price was awesome and the quality of work was beautiful! I also like that they have individual dressing rooms when you bring a garment in for a fitting. Would highly recommend!

Worse tailors in the world!!! They wronged me so badly that it’s way to much to convey by typing since it would be as long as a novel. They promise a date of completion and did not start or even finish on that date. They claim to call you when completed which they don’t. I PRAY that no one uses this shop since they are that bad and should be closed or even out of business. When I arrived to dispute my items quality of work (which was a whole day late) 4 other people walked in for their items and NO ONE’s item was ready for pick up even though they were dropped off weeks prior. What kind of business tells you a date but can’t deliver to their customers? They are inconsiderate of your time and belongings. WORSE BUSINESS EVER!!! If I could give them a negative star I would, they really deserve it.

I get my jeans tapered and altered here, as well as shirts that need to be taken in. The results are always fantastic, the prices are very reasonable and no one is the wiser that these items have been altered.

What can I say about Nelda’s that is positive? Nothing. Absolutely nothing. They will forget about your clothing and lose it. Is there anything WORSE a tailor can do?
I took in three shirts and two pairs of jeans for simple fixes (add a button, sew up some holes). They forgot about my order for a month, and I had to come in to complain. Then, it took them a day to find it, at which time they said they’d do it ASAP.
When I went to pick up my clothing, they had lost both pairs of my jeans. Both. The lady at the counter was also incredibly rude about it.
Suffice to say, if you care about your clothing, care more than bringing it to such a CARELESS tailor shop as Nelda’s.

Excellent tailor shop for a variety of garment alterations. Clothes have always been ready on time and prices are reasonable. The service is excellent.

Only reason even knew to come here, these ladies had done a good job taking in my dads leather coat. Seeing I was in two weddings this past spring. I was needing my bridesmaid dresses altered.
Went in had a fitting for my dress, never saw a price sheet or was given a quote. Thinking I was about be over charged. Much to my surprise, it was cheaper than expected to have my zipper replaced on my dress and have the seam fixed. Plus it was speedy.
Couldn’t have been more pleased, even returned with my second dress because I was so happy with the quality of work and speediness