Neon and More

It’s been 2.5 months since my original review and nothing has improved. Our sign still does not work. Very simple requests take over a month to fulfill. There are no replies to emails. I could not be more disappointed.

It was back in September that I found Neon and More on the Web. Previously, I had thought about a personalized neon sign for my Sports Bar living room, in my DC condo. Once I submitted my inquiry, a Neon and More (the «Company») representative contacted me, immediately. I told the representative that I was only exploring the idea. He sent me a proposal. I thanked him, but, told him that I had to wait until I could afford the unnecessary expense. The representative called me, again, a few weeks later — I repeated the need to wait a little longer. A couple weeks later, a female representative contacted me – I repeated the need to wait.
The next day, October 9, I decided that I would go ahead with the purchase. I logged on to the Company website to complete the purchase. But, noted that my credit card not be billed until after the 16^th. Not 10 minutes after I logged off of the website, I received an email from my credit card company announcing the purchase. I, immediately, tried to contact the Company to inquire as to whether they could back out the charge until after the 16^th. This is when I discovered, and for the next two months, that Neon and More does not communicate with customers. Whether by email or the online Chat function. The telephone number provides a recording, but, no way to leave voicemail.
During the following weeks, and many more attempts to contact the Company, I became more and more concerned. To the point where, I researched the Better Business Bureau (BBB) website. Using the Unilocal and BBB website information, my worry turned to horror. Not because I may have loss $ 139; but, that I did not do my homework with regard to researching the vendor beforehand. I called my credit card company and had a stop payment issued. Thankfully, I did not use my Debit Card!
Two days after I contacted my credit card company, the Neon and More sales representative called me. I told him that I had cancelled payment; and, asked that he cancel my order. When he asked why, I told him that I had been trying, for weeks, to contact the Company,

Took 4 months to complete our order that was only supposed to take 6 weeks. They shipped the neon without any parts and had to wait an additional 2 weeks for the parts. Even though they seemed to care the action seemed otherwise. Seems like ordering from them is a crop shoot.

Resolved

AVOID THIS COMPANY. I purchased a neon sign online from this company on May 13, 2015. I received the sign on July 25, 2015. There were several problems with the sign, in addition to the fact that it arrived broken. They misspelled a word on the sign. A Gecko in the sign was missing an eye. They also did not provide an assembled wiring harness, and it would have required an electrician (at my cost) to wire it properly. I have been dealing with this company (three different customer service reps who are no longer working there) for nearly 6 months. They promised to address the issues, yet they have not. I have recently demanded a full refund and they are ignoring me.

I suspect the good reviews are from scabs that this company hired to boost their reputation. They have ZERO integrity. DO NOT order from this company. Once they have your money they will not return emails or phone calls. I ordered the sign on July 21^st. It’s now October 21 and my sign is still incomplete. They were supposed to ship my sign on Sept. 1^st. They didn’t even bother to show up. I emailed them and called but they wouldn’t answer. Finally, on September 10 I emailed and said I was coming to them to get my sign. That finally elicited a response. They said they would bring it and I said I was already going to be in the area so no thanks. When I went to pick it up from their unmarked location (they couldn’t have the public knowing where they conduct their «business») they didn’t even have the flasher that I paid for. I said don’t make me work to get this and they assured me I would not have to do that and would be getting the flashers in the following week and would send one down to me. This, of course, never happened and they couldn’t be bothered to reach out to me and let me know they didn’t have it. Weeks pass. No response. I email again. No response. I finally had to start blowing up their emails and phone to get an answer. Jarrod said they were getting some flashers tomorrow and would send one to me. We’ll see about that! Don’t waste your time with these people. Do yourself a huge favor and go somewhere else.

I contacted this company in order to have them make a Neon Sign. The salesman convinced me they could do exactly as asked and offered a rush service (for an additional fee) for it to be completed and shipped within 4 days. 8 days later and no response from their «placed order» phone option, the company was fast to pick up a call on their «place an order» phone option, to be told the order was delayed due to breakage when being packed and that it would be shipped within 24 hours. 36 hours later I contacted the company (again via their «place and order» phone option) to be told it was in the air and due to be delivered the following day.
24 hours later again a call to the company to be told that it was being remade as was broken when being packed (same old excuse) and that I would be receiving a partial refund.
Not once did they return a call despite the many assurances given. When asked to speak with a supervisor or the name of the principles, neither was forthcoming.
Under no circumstance should you use this company, they are fast to take an order and payment, slow to deliver on their promises.

I do not even know where to begin with this review. I have absolutely never been this angry and frustrated with a business in all my life. I almost want to make it my mission to shut them down, so that other’s do not have to deal with what they put their customers through.
I ordered a custom neon sign for our May 30^th wedding the first week of February, with a promise that it would be done in plenty of time.
Needless to say I do not have the sign in my possession. Countless unreturned emails, false promises, unreturned voicemails, excuse after excuse (wrong part, need a different part, something wrong with system, etc. etc.)…with nothing to show for it. I was told on 4 different occasions that it was being shipped. And then after having to stalk them down, they’d finally admit, why no, it has not. Don’t lie to me.
They have since stopped responding at all, and absolutely no one ever picks up the phone? How can they even claim to have a customer service department, without even following through on any customer service?
They basically stole my money.
At this point my fiancé and I had to order a backup marquee light from Etsy because that neon sign was our entire décor for the reception. I should have done more research because it seems like they screw over literally every customer they have ever come across.
The owner, Jeff, (when I actually was able to get someone on the phone) spouted off all the big name clients they have. Like that makes a difference. I guess you have to be a big name company to garner any respect from them.
I have morphed into a crazy person and my days are spent calling and emailing these people and I’ve had it. I’ve even resorted to leaving FB comments, which hasn’t worked.
I reported them to the better business bureau and then calling my bank to dispute the charge.
DO NOT EVER ORDER ANYTHING FROM THIS POOR EXCUSE FOR A COMPANY. I cannot wait for the day people catch on and stop ordering from them.

One of the most frustrating experiences I have ever had. Missed deadlines, empty promises, no communication.
Ordered two signs, Both arrived different days and late, One worked, One broken, told me 72 hours for parts, It’s been almost two weeks, No return call or emails.

Hey Unilocalers! I have a math question for you… What does incompetent customer service + $ 750.00 — 3 ½ months divided by 10 broken delivery promises give you? Give up? Drum roll please… It gives you 1 broken sign, then broken replacement glass, then more broken replacement glass, then no return phone calls from Mike Roman or Jeff. I finally bit the bullet and took the broken sign to a local neon shop and they fixed my sign for a small fee. I will never use the jerks and NEON and MORE. This business knows nothing about business or customer service. Stay away potential customers!

Sign took two months to get to me n its broke they say they’ll send replacement parts so if my sign woorks n goes up one day so well there stars

I ordered a couple of signs over a year ago. When I received them one was broken. THe signs also took longer than they where suppose to to get here. Why a five star review because they replaced everything at their cost including shipping and my signs are beautiful.

The biggest joke of a place I’ve ever seen. I could go on and on about how horrible their customer service is (or lack there of) but quite frankly they’ve exhausted me completely and I’m tired of talking about them and explaining my story.
The abridged version: I ordered a sign. It didn’t get here on the right date. They lied and said it was shipped out overnight. I found out from a higher-​up that he «mis-​spoke», and then they «mis-​spoke» again and lied to me. It didn’t get here until well after my event date, at which point it was useless to me. They told me they’d give me a $ 100 reimbursement for my trouble, which not only did that not ever happen, but they took back their offer once the sign had actually reached me.
They are scum of the earth. Never, ever work with them. Not trustworthy, never follow through.

I read all the negative comments about this company after I placed an order and because another company ripped me off I was skeptical. Neon and More delivered my product a little later than stated but it arrived and it looks great! We can hardly wait to show our friends the sign. This was for personal use not as a business.
I will advise all to stay away from 123Neon or Neon123, in my opinion they are not reputable.
We are very pleased with Neon and More.

I have purchased two signs from Neon & More. The first one was weeks late and when it finally arrived it was chipped on the edges so I had to pay to have it framed. They also sent the wrong transformer. And then they sent the wrong one again. Finally I got the right one and got the sign put up and it’s great.
So, I decided to try them again since everything worked out in the end. This time, I ordered a sign for a client. The process of the order took forever. I ordered it in July but didn’t get it until October (it was supposed to take three weeks) and it arrived broken. We also didn’t receive a transformer. Jeff, the owner, claims the transformer was sent but he would never provide tracking information. «That’s Okay!» he said. «I’ll just send you another one…» That was back in October. It’s now April of the following year and I still don’t have a transformer. I’ve spoken with Jeff or employees there multiple times over and each time I get a new excuse and the same empty promise: that one is being sent overnight the following day… Then nothing. Then the same lies again.
It seems from the other reviews on here that I am not the only one to get this kind of run around. There are so many other Neon Sign places out there. I know I’ll be taking my business elsewhere from now on… I’m giving up. I’m not calling again and I’m not emailing again. «Do you know what the MORE in Neon & More stands for?» (that’s what it says on the greeting when you call — which gets REALLY annoying after your hundredth call). Now I know. It stands for More Excuses, More False Promises, and More terrible customer service. It’s just too bad…

Yeah, about that last update…
Recap: Ordered two signs, one arrived in a couple of months, the other many months later and broken. They sent replacement parts, still didn’t fix the problem. They sent one new sign, which is fine. Now the second sign has failed. They promised to send a replacement last December. They said it was «in production.» Now they don’t answer emails.
You might get lucky and get a sign that works and keeps working. But if there are any problems, you may end up like me and several others posting here. I would recommend buying your neon signs from someone else. One star is too many stars for these guys.

I ordered a neon sign as a present for my husband. Not only did I get complete and accurate information as to the shipment, but it was pretty quick.
The sign arrived in excellent condition and I couldn’t be happier. I was the «best wife ever» — for a very good price and with no hassle or drama.

I ordered a sign with Neon & More after speaking with the owner, Jeff. He was extremely accommodating and helpful with everything I had questions with, also very quick to respond… Until he got my money. After I order my sign, the customer service went from above and beyond to little left to be desired. At the end of the day, the sign turned out great, but I was not at all impressed with the customer service given. The owner, Jeff, lied to me over the phone and made promises that were never delivered. Based on customer service alone, I will never order with this company again.