Nerd Austin

I had a multitude of unrelated problems that happened all at once… making me think the one «thing» I had done had caused all my problems. I needed a computer expert to get my laptop going asap, as my whole business is on this thing… and I was heading out of town. I sent an email asking for an onsite visit, since I could not be without my laptop, on Tuesday afternoon and on Wednesday morning I got a call from Arnie offering me two times to choose from for his visit. Impressive! He was there on time, did a great job, was very patient and easy to understand and my computer runs like new! He fixed problems I didn’t even know I had! I would most definitely recommend Nerd Austin for your computer headaches!

This review is long overdue! I called Arnie to help me with a non functioning dinosaur of a pc just to help recover data. He went above and beyond by picking up and dropping off my PC and when a problem was encountered with the external hard drive that I had provided to transfer the data to he picked the PC back up, transferred the data to a USB key that he provided free of charge and loaned to me for a few days to transfer off it. Highly recommend. I hope I don’t need his services again, but if I do Nerds Austin is who I’ll call.

Both my hard-​drive and my phone broke down. I took it to Arnie, and received very friendly service. Arnie explained all my options, and kept me updated on his efforts. Despite sending it to an external lab, eventually neither could be fixed — which I guess also happens sometimes — so Arnie charged me less than what I initially agreed to pay for the initial testing. I will definitely go back to him if anything breaks down again, because I really feel that I can trust him.

I called Nerd Austin in the afternoon on a Saturday after my laptop did not want to start anymore. Arnie was able to help me right away. After I explained what happened, he knew what the problem was and was able to fix it. Because my laptop had been a little slow, I asked if there was anything he could do about that as well. He pretty much cleaned up all problems that I had (10 viruses and something else that I forgot but it was pretty bad), and was able to explain really clearly what was going on and what I needed to do in order to prevent problems in the future. While he was working on it, he called me frequently to let me know what the status was. I am very happy with service of Nerd Austin and will definitely call them if I ever have another issue!

Great job. I was always kept up on what was being done and the possible costs. Very fast. Consumer friendly pricing. Highly recommend.

What I thought was a small problem, turned out to be way more complicated. (Viruses and worse) Arnie is very knowledgeable and called me regularly to keep me updated and explained everything he was going to do and also asked my permission before he did anything. The cost to fix it was a fraction of what it would have cost else where. He worked very hard to get me the best service at the lowest rates.

This is why we love Unilocal.Late at night, I get myself into a real computer jam. I can at least get to Unilocal to find a solution. Read reviews, make a call, 10AM Arnie shows up at my door. What a gem. I recommend this firm highly and although I hope I don’t need them again anytime soon, I know if I do, they are ‘johnny-​on-​the-​spot”

My laptop was having a serious cooling problem, to the point where I had stupidly gone in there myself and quickly realized I had no idea what I was doing and on top of that was unable to close everything back up again. Russell was awesome, he was very up front with me about what he was willing to do and what he wasn’t, how he structures costs, and approx how long it was going to take.
He got my laptop working again at a very reasonable cost, and kept me in the loop on an almost daily basis as we waited on parts, etc. He even checked in me afterwards to make sure everything was running smoothly.

I had the WORST kind of computer to get fixed. I broke the LCD screen on my HP laptop. Russell took amazing care of it! Basically within 24 hours too! Russell had the best customer service and if anything goes wrong with any of my laptops i will not hesitate to call him again!
Thanks so much Russell I really appreciate you! :)

I am so relieved to find someone trustworthy to help when I have computer issues. It doesn’t get any better than Nerd Austin. Russell is very accommodating and competent. I got a horrible computer virus that scared me to death. Everything on my computer disappeared. Russell was there when I needed him. He went out of his way to get me up and running again on my time schedule, his price was very reasonable, and he did his best to give me my computer back, not only running again, but in better shape. He helped with things others would have said «tough luck» about. He really went out of his way. I’m so glad I found him on Unilocal

I had a great experience with Russell when my hard drive crashed. Turns out the circuit board shorted, which apparently is rare, but not beyond his creative solution to swap the circuit board with a similar drive. He was invested in restoring my data from start to finish, committed almost as if he was solving an issue with his own computer.
He was also flexible while I ran errands throughout the day and returned for consultations as the problem evolved. I should note that he told me his availability has changed to Monday, Wednesday, and Sunday. Fairly certain those were the days, but don’t hold me to it.
By the end of his service, he had taught me how to perform some repair work of my own that I could apply the next time around. And his price was more than fair. Overall, I would highly recommend him whenever you’re in a jam.

Outstanding service from Russel from Nerd Austin. He contacted me right away. Give me some advice about our problem.
I ask him to come to our house. He did and got our internet signal working all around our house.

Seriously — I know everyone talks to you about having a backup… well, guess what, I should know better and have heard that a million times, but I still didn’t have a «recent’ backup to fall back on. And, then tragedy hit… my computer wouldn’t start and my hard drive was essentially fried. There goes years of photos and files, or so I thought. I decided to turn to trusty Unilocal to see what suggestions there would be… there’s lots of choices in the Austin area — all with a range of prices and turnaround times… but I am glad that I went the route of other Unilocalers and looked no further than Nerd Austin. Dropped off my system and Russell was able to restore all of my data — the hard drive is no longer usable, but I have a trusty memory key with 21+ GB of data that I didn’t think would be restored. He is professional, responsive, extremely reasonably priced, and keeps you informed of progress along the way. I don’t give out five stars for just anything… I truly consider Russell to be a life saver and he was truly humble about it… just another day at Nerd Austin! I have learned my lesson and will be better at backing up once I buy my new system, but should I run into any problems in the future, I will not hesitate to let superhero Russell know. If you think you are down on your luck with your computer problems and don’t want to pay the ridiculous fees for the chance of not getting your data back, I would strongly recommend you let Nerd Austin give it a shot!

Russell was very professional and explained in detailed the problem with my labtop. I highly recommend him and the prices are very reasonable. He knows what he is doing. Keep up the great job…

If you want someone who is totally honest, professional and friendly Russell is that person. My husband and I were so worried when our brand new laptop just went crazy. The first person I thought of was Russell because I knew from past experiences he had resolved our last laptop issue. Sure enough I called him and Russell was available ASAP. We had tried other businesses in the Austin area and not only were the prices outrageous but sometimes the problem was not completely fixed. Russell explained everything that was wrong and he was able to get our laptop working once again. Thanks Russell for such a professional job.

I’ve been having issues with my gaming system overheating. I’m pretty tech savvy myself, but couldn’t quite figure out what was causing it. Taking this thing from my house to a tech store is quite arduous. To have Russell come out after hours and fix my problem for under $ 100 is amazing. Totally recommend.

Russell is honest, professional, friendly, and smart. Plus, his rates are very low. What more could you ask for? I was freaked out because my laptop had a very nasty virus on it and his calm demeanor helped me feel better even before the virus was gone.

I caught my very FIRST computer virus and was unable to do anything with my system, it was a nightmare. I decided to look at this company’s website after looking at so many here locally, it was friendly and to the point. Also it was the ONLY one with instant email to them… I sent my urgent cry for HELP, and u know what? I heard from Russell almost immediately. We talked on the phone and he patiently put up with my anxiety. He made it all seem do-able…said he could fix it. He did! Now im back in the saddle, knowing even more about how to be safe on my computer. did i mention how $cheap it was to fix such a huge problem? Why go anywhere else? I am so happy I now have my tech solution, its like finding a reputable car mechanic or a good dentist! Im set! :O)

I know the guy that started this company, and he is as honest and professional as they come. He has fixed more than one of my computers, and I thought for SURE the first one was a «gonner»! I originally approached him with the request of recovering the information from a hard drive of a laptop that was completely destroyed. Imagine my relief when he told me that he could not only salvage the hard drive, but the entire laptop itself! That’s exactly what he did, too, and it’s been running as good as new ever since! He didn’t charge me enough, but I tipped him over the price on the invoice because I want him to stay in business! You just don’t find honest repair people like him that often, and when you do, you hold on to them! Nerd Austin is the most honest and fair computer repair company in town! I highly recommend them!