Novy C Keith, DDS

Had an ok experience with previous cleanings, but things went downhill fast.
Before my last cleaning, I called to explain that my insurance had changed and was more selective. I was told by the receptionist that they accept that type of insurance and not to worry. After my visit, I received notice from my insurance that I would have to pay Dr. Novy $ 225.
Thinking this was an honest mistake on the part of the receptionist, I called. I was told that Dr. Novy thought «it would be really awesome if we could compromise and you pay half.» After much arguing and no budging on the part of his office, I was emailed a form I apparently signed with my new patient paperwork over a year prior saying I accept responsibility for payment.
I NEVER would have accepted this appointment for a simple cleaning had I known my insurance was not accepted. Per the receptionist’s suggestion, I’ll do PhD-​thesis-​quality research to choose a dentist next time; however, I will not be returning to Dr. Novy.

Great dentist, great staff — couldn’t be happier with the service and quality patient care I have received here for the past two years.

I can’t say enough about Dr. Novy and his staff. I came across his office when I was in need of some dental work, and his demeanor and talent have made me a loyal patient for life (or as long as I live in Austin)! His input is trustworthy and I’ll recommend him to all of my friends and family.

I went on my first visit today! I was totally impressed with Dr. Novy, his hygienist and the entire staff. I made my wife an appt too in that we are relatively new to Austin and she did not have a dentist. Highly recommend this practice!!!

Still a happy patient! I’ve been trying to use less chemicals and have been using more natural toothpastes. I was very curious as to if the health of my teeth and gums had changed. Happy that they did not condemn my practices and even reported that everything looked great as usual. She even said that I made her job easy by taking such good care of my oral hygeine (I also floss daily). You also get a really nice nature-​y view from the big windows. The only thing I would suggest is a funny or pretty picture to be posted on the ceiling since half the time I’m there, that is my view. But maybe being in posh Westlake that would be a faux pas? Location: He’s in building J.

My whole family has been seeing Dr. Novy for over 10 years and we couldn’t be more happy with the service and care we have received every single time. He’s been great with out kids since from the time they were first getting their teeth to this day. He’s always looking out for what’s best for the patient, and his staff is incredible from the moment you walk in the door until you leave.

Keith Novy is the only dentist in Austin we’ll ever use! As everyone else has pointed out they seem to have a way of making the nagging chore of maintaining oral hygiene as enjoyable as it can be.
Since I went to school with Keith I walked in the door trusting him implicitly — and he’s never disappointed. My teenagers don’t even complain about visits to the dentist anymore!

Dr. Novy and his staff are fantastic. As the reviewer above commented, they make a trip to the dentist as enjoyable as possible. Highly recommended…

Keith and his staff are awesome. My entire family has been going for many years now and have always gotten A+ treatment. As enjoyable as a trip to the dentist can be! ;-)