Paseo At Bee Cave Apartments

This is a nice complex but the people that run it are why it is an EXCELLENT place to live. Esther, Martin, Victoria and Morgan run the front office and always have something positive to say every time I see them. They keep an eye on all my deliveries from USPS, Fedex and UPS. It’s very obvious that they care about me. The maintenance staff is the icing on the cake here too. Chip and Roberto have helped me out numerous times… for example when my A/​C quit Roberto had it up and running in 2 hours… and one night Chip drove in all the way from downtown at 2am in the morning to help me turn off the chirping smoke alarm… not to mention just 4 days ago he picked me up from a repair shop and drove me to a local rent a car when mine broke down. Believe me, you don’t get a group of people like this very often when you rent an apartment. I’m staying here for as long as they do!!!

Love living here! I am right in the middle of everything. I have an awesome wrap around balcony with a partial hill country view! A garage right under me that is spacious! And I’m right next to the dog park! On Sunday’s I can take the private drive right to the galleria and the local farmers market. Not leaving! :)

I’ve been a resident at Paseo since 2008 and hate to leave. This is one of the best communities in which I’ve ever had the opportunity to stay. Clean, safe, beautiful, very well maintained and the service personnel are courteous and friendly. Managers Esther and Martin always respond to every request promptly and with personal attention. Victoria takes care of the every day stuff very nicely.
The apartments we had there were attractive, spacious and I loved the ceiling fans.
I couldn’t have asked for a happier experience and I will really miss the staff. God bless Texas… and Paseo at Bee Cave Apartments!

I just moved into the Paseo at Bee Cave Apartments. The ladies (Ester, Victoria, Morgan, and Martin) that helped me are super awesome, friendly and very accommodating. I like how they quickly respond to my needs. The apartment units themselves are really nice, first-​class with all upgrades. The actual complex is very nice, and the pool is sweet. I recommend this place. Worth the price. I’ve looked at other units in Austin, and for the same price, they couldn’t compare. The drive to Austin is not bad either. Southwest Parkway really helps cut down on drive time.

Worst service ever! My wife and I stopped by to view the Paseo at Bee Caves apartments on Sunday July 27, 2014 and the staff was horrible. One guy working there said he was only there to help for the day, but he couldn’t help with anything so he was useless. The Asian lady acting as manager, which she was not, was also no help. We were interested in looking at apartments but she was obviously not in the mood to get out of her chair. She also had very little information about the property and didn’t even make an effort to lease an apartment. This was the worst customer service for an apartment that I have ever experienced. Look elsewhere!!!

We applied to get an apartment though Paseo three months ago (back in November of 2013) and due to staff that appeared to care less, we are STILL waiting on our deposit money three months later, as per their policy, we are entitled to. You’d think the funds would be refunded to us the same method we paid, by our checking account via online. Nope! They apparently sent a check to our old physical address without telling us.
After many, many calls to Paseo (as well as many email inquiries), the incompetent staff has still failed to get us our funds. Beth (at Paseo) had the audacity to blame us (via email) for them not doing their job right. What a joke.
What a waste of time and huge headache. So glad we didn’t end up at this horrible place, as described by everyone else who wrote a review.

Updating my original terrible review:
The place is better. BUT, If I have to hear my neighbor have sex ONE MORE TIME through these thin walls I will scream. It has potential to wake my infant up in the night, it’s that loud in our apartment.
The office staff and management are now extremely nice and warm. They’ve gone through renovations in any available units or units turning over, as well as painted the exterior of every building and did some work to the pool area. Also, they hired Valet Waste to pick up trash at your door so the ugly problem is better.

I had planned to wait until we moved out to catalog all the trouble this place has been, but as I sit here with no heat in our bedroom on a cold snap in Austin, at 29 degrees outside, I’ve had enough.
This place is so poorly constructed that I cannot begin to describe it. Our current issue is that we can see daylight through the (lack of) weather stripping on the balcony door, and all our heat is being sucked out the crack under the front door. It’s 29 degrees right now in Austin, and I’ve had to call for maintenance to see what they can do about the 20 degree difference between the living room and master bedroom. I don’t expect much response.
The day we were to move in, they had not readied the apartment for us. That should have been a tip off to the good times to follow. We showed up on Saturday, June 22, our expected move in date, and they told us the unit was not ready. I showed the staff the contract, confirming the date, and they didn’t know what to do. They could only tell us it would be Tuesday, June 25, before we could move in. Meanwhile, we had movers with all of our things who had to reschedule, and we had to take two days off work to move in three days later rather than doing it when they promised the apartment to us on Saturday. After going back and forth with management at Greystar, we got a partial refund of our deposit and the rest of June for free. We would have gladly eaten the loss if we’d never moved in and gone somewhere else. The girls in the office are beyond hope for offering any help — useless. And why should they care? They don’t have to live here, after all.
Next, the first thing we noticed upon getting settled was the smell of dryer exhaust when we first used the clothes dryer. In building this dump, they neglected to put screens on the exhaust vents on the building exterior, so they were clogged with bird nests. That forced the dryer exhaust back into the unit. They had to be cleared, but screens were still not installed. This one incident seems to sum this place up — it is pretty on the exterior, but its bones are rotten.
Our next issue was a huge water bill because the toilets leak, so I had to have maintenance replace the toilet flappers and mechanism. They had been constantly running at a slow dribble. That only took them two days to do.
In the mornings, we smell sewer gas from the utility area because I don’t think there were traps installed properly. It’s a wonderful smell. We complained about it, and their solution was to send the maintenance guy with some bleach to dump down the drain where the water heater overflow pipe is. Gee, thanks.
Next, the HVAC system continually pumps out the cigarette smoke from the neighbor’s apartment into ours since they are either not sealed or are interconnected. Mmmm… Marlboro in the morning.
Of course, I agree with the other reviewers who have written about the atrocity that is the garbage dumpster. You can see the bags everywhere lining the walkway to it.
We’re here for only another few weeks while our house is finished, so we can see the light at the end of the tunnel. Honestly, we have had better accommodations at Motel 6. So, if you’re looking to actually live here long term, you’ve been warned. Avoid this place.

I am currently living at these apartments and basically have the same complaint as Racha Z. The place is great and I enjoy living here EXCEPT the people in the office seem incompetent. The old management company was great and partially the reason I moved in. I do base where I choose to live on the management team along with living needs and I would NOT choose here if I had been received by the people working at Paseo at Bee Cave now. The month for service requests and having to repeatedly go in and explain, yet again, the same request is completely true along with being frustrating. (Be sure to see exactly what they write in for your work order because in my experience it was written in completely wrong or too vague). I also heard the ‘3 maintenance personnel’ excuse… which…um…hire more? If there are multiple people having issues that take a month to be fixed then perhaps hiring someone would be a positive step?
On the plus side, residents are very nice and there are shops right by you:)
So. I *did* have two stars. but now know that the manager also does this ‘it will be fixed today’ thing and doesn’t follow through.
As nice as a place is… honestly the management team can really ruin it all.

As an update, they hired more maintenance staff which have made a huge difference in fixing issues. The nice addition of grills to the pool area is an added bonus. The downside is that they changed the min lease time to 8 months!

Awfull place lived here for about 3 years now and when it was windsor at bee caves was friendly, clean, management was awesome attending your problems, maintenance was great… today I decided to review the place cuz i have been ignored In every single way possible they don’t appreciate any of the residents and the best way they found to ignore my request was by saying that maintenance people is busy with an emergency that my request is not as important… how many maintenance people they have? Ohhh I forgot they only have about 2 that’s why the pool and Jacuzzi are always dirty the dog poop everywhere no bags to pick up the poop and trash container extremely full. I really enjoy my days here with Windsor people, if I had a problem they will come right over, I asked to have my carpet steam since I was going to renew the lease they said they will at that time after I renew they haven’t even call me to see if I still wanted it or whatever. Don’t be fool and give them ur money they will not care about ur needs at all…