Paul E Stoufflet, MD

Well, I never met the doctor. I’m giving a poor review because of the reception staff. I first scheduled an appointment on ZocDoc and everything seemed fine. Then I get a call the day before from Gracie stating «the appointment is not available.» I immediately returned the message and it went straight to the after hours recording. So I called the next day and asked for Gracie. Her response «who would like to know?» What kind of response is this for a medical office? Scheduled the appointment, but then Rebecca calls me the day before the appointment to let me know that there will be a two hour delay because of the inclement weather. Ok, can’t fault mother nature. She said she would call me to reschedule. It’s been 3 days and still no phone call. Completely unacceptable. Dr. Stoufflet, you need to get your front desk in order. Perhaps you are indeed a good doctor but I’ll never know.

When my doctor retired I switched to Dr. Stoufflet since his office was nearby. My encounters with him personally were helpful and professional. However, I cannot say the same for his staff and after two years I have changed to a different doctor. I have now made three requests for my medical records to be transferred without success! Buyer beware…

I’ve since switched to another doc and am very happy I did so. My experience with the office staff was unacceptable to me.
Dr. Stouflett is a good doc who takes the time to listen to your concerns and seems technically competent. I never felt like he was rushing me through just to move onto the next patient which I’ve definitely experienced with other docs. However, his staff is unfortunately not effective at all. Getting someone to answer the phone is very rare and voicemails are not followed up on until days later, if at all. They don’t follow up with lab results in a timely manner. I’ve also noticed they are prone to making mistakes/​errors with various things (billing, lab reports, etc.) If you’re willing to put up with a terrible staff to see a pretty good doc, then he seems to be a decent choice.

I’ll start with the positive: all of my routine medical care with Dr. Stoufflet in 2010 was fine. He was friendly, and I have no reason to think he wasn’t competent.
The bad part is a little more complicated: In 2010, in college, Dr. Stoufflet prescribed me the generic for Adderall and later for Ritalin. I had come in with the genuine belief that I had ADHD, and wanted to try medication to see if it helped. He didn’t do any formal testing – just asked me a few basic questions and wrote a prescription. That’s a little sketchy, but I didn’t particularly mind. I found both drugs were beneficial, so in follow-​up appointments and he was happy to continue prescribing. When I later moved to Seattle for work, I stopped taking them for no particular reason (they helped but weren’t exactly life-​changing). A few months later, I asked Dr. Stoufflet’s office to fax my records over to my new PCP, which they did (albeit slowly). Strangely, everything was included except information about those prescriptions. I didn’t think much of it, until I later decided I wanted to give Ritalin a try for help at work. I think I tried to get in contact with them again to no avail, but I can’t remember how that happened exactly (this was about 3 years ago). Fast forward to now: I again thought I’d give Ritalin a try (still haven’t done so since 2010), so I ask the receptionist (Suzanne), over the phone and in a subsequent email, to fax over ALL of my records, specifically including prescription information, so my current doctor can make the best decisions as to what medication I can safely take. She says sure, but she’ll have to get my records out of storage first, and it’ll take a week. Okay. So I wait a couple weeks. My current hospital has received nothing. I call them back, ask for Suzanne, and am told she’s busy but will call me back, so I leave my number. My call is never returned, and at least half a dozen calls later are not answered at all. Same goes for a couple emails I send asking for an update. It’s impossible to guess exactly what’s going on, but at this point I don’t think incompetence could explain it. Perhaps Dr. Stoufflet is trying to cover up for what he now views as reckless prescribing, or perhaps they’ve tacitly decided I’m a med seeker, who knows. Either way, withholding medical records (and refusing to communicate why) seems pretty unethical to me. I’m no lawyer, but I think it’s even illegal under HIPAA. I don’t care enough to follow up on this, but I thought other folks should at least know.

EDIT: Update on July 20, 2014 — you can very easily make appointments for this place on
. If you need to make a same-​day appointment then call, leave a message, and Suzanne will call you back. Promises!
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Dr. Stoufflet helps a ton of people, there are always patients in and out of the office. There is never a slow time, but they always fit you in ASAP! It is Worth It to have a Doctor who Listens to you, despite a little waiting… in big cities this is expected, to have it here isn’t so bad — even if just in growing Austin! :) Suzanne, Gracie, and the other Nurses and Medical Assistants are wonderful and caring people.
I’ve never stayed with a PCP in my adult life for as long as I have such as this one…4 years and counting. I don’t feel comfortable with other doctors, office staff, etc., as I do at this one. I highly recommend scheduling an appointment here — and to do so if you want to feel like your doctor and office staff care about your needs.
I don’t know how they do all that they do. :)

My husband and I have been with this physician for over 10 years! We absolutely Love him and his Staff. Yes there is only one front desk person and only one nurse, but the medical treatment and personal treatment that you get is well worth a few extra minutes when they are assisting a prior client. I would rather wait instead of being treated like I am part of an assembly line, which you get in bigger multiple office. We actually stress every time my husband company switches insurance but luckily he has taken all of them. If you really want a great Primary Care Physician that listens and knows what he is talking about this is the one! His office personnel and staff work very hard making sure their patients are well cared for!

I was a little disappointed when I went into the office the other day. They have two physicians in this office and one cannot help out with the other one’s check-​ins. My lady was on the phone and I waited for her to get done to check me off that I was there. The Doctor’s medical assistant is okay. Nothing special. I like the Doctor. He always comes in pretty quick, but doesn’t rush his visit. He listens to what I have to say. I kind of inherited him as my other Physician that I totally loved, went into a cash only business for old people house calls.
Not only was I disappointed with the check-​in, I was also disappointed with the check-​out. I had to wait for the lady to get off the phone with some insurance agency about someone’s prescription bed and then she helped the lady that was at the counter behind me! Next time, I’m just leaving.
If anyone has a really great Primary Care Physician within 5 miles of downtown, please let me know.