Pavillion Collision Center

I was extremely disappointed with the service at this location. To give credit, the repairs so far appear to be good, but the USAA rep at the time (since moved to a new job elsewhere) was extremely lackadasical, The car was promised to me 4 different times before it was finally completed. I had to complain numerous times to USAA and also go visit the shop. It was there over a month, and there were weeks where nothing was accomplished. I will not return to this location. If the staff had been up front and told me it would take 35 days to repair my car, I would have been happy. But we started at 11 days and just kept getting longer and longer. The original estimate of damage was almost ½ of the final estimate. I have used this shop for almost 20 years at different times and never experienced this lack of knowledgeable communication there before.

Professional staff! They went beyond the expectations for my Mazda CX7 repair. It was hit on both doors on passenger side and they fixed with high quality, like nothing happen before. Excellent body and paint work!!. Highly recommend Pavilion. Also they delivered on the promise date.

Very friendly staff! My tire seperated while driving 80mph on 183. Thank god I was able to get all the way over to the Anderson Mill exit without any collisions. Today was, of course, freezing outside and due to a recent knee surgery, there was no way I was gonna get out there and change my own tire. I spotted Pavillion collision repair from the access road and pulled over. Paul Martinez came right over and had me back on the road in under 10minutes! They turned my frantic highway scare into a good experience. And, my Dad is forever greatful that he didnt have to drive all the way up from south Austin to rescue me and my hooptie. Thanks guys.

This was the year that I would put some time and money in to refreshing my 17 year old car. She was looking a bit dated and tired so new tint, some door ding removals but most of all new bumper skins were in order. I lived in San Francisco and the bumpers had been through hell. Now that I live in Austin I don’t have to worry so much about hill parking, etc. I bought two used bumper skins and brought them to Pavillion. Dale and the painter came out to look at the bumpers and told me what they would do from sanding, filling, primer, rubber adhesive and paint flex additive. The price was good and I got a good feeling from the painter and Dale. I left the bumpers there Friday, brought my care in Monday so that the painter could look at the condition of my paint and get the paint code. Late that week I got a call that the bumper skins were ready. I went down and picked up the skins, they looked brand new. I was not sure if they got the color and tint exactly right but they looked close. When I got home I threw the new skins on and you cannot tell the color difference. It was a perfect match. I was elated that we got it right the first time. You will see from other reviews that I had some other work done to the car. I will post some pictures on my profile so that you can take a look at all of the work that has been done.

USAA recommended Pavillion to me a couple years ago when the side of my truck was damaged in a parking lot, leaving the driver side torn up. They were professional and friendly throughout the entire process. Just last month my vehicle was burglarized, requiring the door handle, windows and dash to be repaired. I went straight to Pavillion a second time and service was spot on with my first experience. Their technicians are nothing short of miracle workers, all the repair work is of the highest quality.

I recently had an accident where i forgot to leave my car in gear. it rolled out of my garage and smashed into trees. i called my insurance company usaa and they recommended a few places. pavillion was on the list. I’ve heard good things about this place. i called and got set up by Jamel. everything was taken care of and was a smooth process. They did a fantastic job in fixing all the damage to my 350z. they also go above and beyond in customer satisfaction. Thanks again Brandy and Jamel for taking care of my car.

One of our family cars was recently «injured» in a parking lot and this is one of our insurance company’s «recommended» body shops. The work was done ahead of schedule and done properly. Additionally, they took the time to fix one other small cosmetic issue without even telling us. And to top it off, the car came back with the interior detailed. Very impressed!