Performance Bicycle

These guys are the greatest. The store has excellent hours, everyone there is professional and positive, and their inventory is always fully stocked. What’s most impressive to me, especially in comparison with other bike shops, is their service department. It is superlative, and the guys who work there are THE best in town. Look no further than this business and this location for all of your bike needs!

These guys are amazing! Have decent sales and all of the staff are incredibly helpful. After another bike shop failed to properly diagnosis my flat tire issue Performance stepped in and diagnosed and corrected the problem.
The service guys were knowledgeable and answered all of the questions that this bike newb had. I’ll definitely be back and I always recommend them to everyone who asks!

I recently purchased my first bike from here and have nothing but good things to say. Rachel was extremely helpful and knowledgable. I came in an hour before close and was helped until well after they closed. Rachel even walked out to my car to put my bike carrier on my trunk when it was like 50 degrees outside, so that I could transport it home.

Great bikes, great products, great deals. I’ve been a member of been buying things from performance for over 30 years. Recently I bought a new bike from them a Diamondback overdrive exc. An awesome bike and I got it for an awesome deal.
I did have to come back after 6 weeks to get something looked at on the rear brake. I glazed the rear pads so they had to be ground down and I learned all about what to do to avoid that. Chris in the bike shop was awesome they didn’t even charge me and now I know what to do to avoid that… possibly upgrade the pads to something better.

Helpful staff, moderate selection. We ended up having to return our bike rack because we didn’t like it and they made it super easy.

I had 30 minutes to buy my son a bike for college before catching a flight. Met Chris. Told him I wanted a no frills, reliable bike. Chris made it all happen. Got everything my son needed — helmet, pump, locks, reflectors, bottle holder. All for less than the price of a bike I was about to buy at a bike store down the street. Extremely happy with my purchase. Thanks Chris!!!

Came in with a warped bicycle rim and Vince totally masterpieced my disaster by aligning it perfectly. He even stayed after the store was closed to ensure we could be on our way and even offered to stay later to ensure it was aligned to our satisfaction. Great job!!! Great staff!!!

I bought a mountain bike here and went back last weekend to get the bike serviced. The staff were super friendly and was able to service the bike while I attended a birthday party next door. When I bought the bike they told me that I could get free service/​adjustments for the life of the bike but when I went this time to have service/​adjustment the service department made a point of telling me that it would normally be $ 15 but she wouldn’t charge me this time.

This bike shop is so inviting and approachable and they are so friendly. It’s a great place to bring your bike for repair or to buy your next bicycle. Rachel is a fantastic repair and service technician, and they even have classes on bicycle maintenance.

Just visited Performance Bicycle my second time and I was thrilled to see Robin Trumbo at the back of the store again ready to help me with a flat on my mountain bike. She is super friendly and informative and showed me and talked me through everything she was doing.
She showed me how to change batteries in my lights and helped me add a water cage to my bike. Flat fixed and I am back on the road. Thank you Robin for making me feel at home and showing me a little along the way.
Will definitely now call this my bike shop because of your awesome service!!!
Namaste
Teresa J.

I took an older Trek bike In for tune up and all the accessories. Rachel in the back took care of me and was very informative. She even took time to show me how to change a flat. She was able to balance helping other customers as well. Overall a good experience, I would recommend and return again.

It can be tough finding a new bike shop when you move to a new city. I feel very fortunate to have found Performance. They are super friendly and knowledgable and do good work and they do NOT try to up-​sell me at every opportunity. Crawford is the absolute best and I completely trust him. Not only is this bike shop not intimidating, but you get the feeling that they’re genuinely looking out for you! Mike is incredibly helpful and puts on the great group rides out of the shop which are very accommodating and welcoming and I couldn’t be more grateful to get plugged in with a great shop and even better people. Happy to have found my new bike shop in my new town :)

My OCD gets the best of me sometimes. I hadn’t ridden my bike in a while, and I thought it was an eyesore just collecting dust out there on the balcony. It was a nice looking thing– a matte, black cruiser with purple rims. When it started raining, I thought it would be best to place it in storage so that the bike wouldn’t rust. My storage closet is tiny, I needed to take the bike a part so it would fit. The bike looked like it would come apart in 3 large pieces, maybe 6. As I started my project, it became increasingly apparent that the bicycle is in fact a complex machine that needs a trained hand. I started sweating as I broke the bike into more and more pieces; nuts and bolts and unidentifiable metal widgets were sprinkled around my balcony. I knew I could never put it back together. Could anyone, for that matter? Finally, I had the bike in many pieces, and I shoved it in storage so that I didn’t have to look at the mess.
Now I had skeletons in my closet. Bike skeletons. It didn’t suit my OCD– I liked to keep even the outdoor storage closet in perfect order. Now there was a potentially rusty, broken bike placed haphazardly in the closet. I almost threw the entire thing away, just to be be done with the nightmare. But the bike is too pretty, with those rare purple rims and dark, matte finish. That’s when I called Performance Bike. Friendly and welcoming, they invited me to come in and promised a fair rate for rebuilding the bike.
The next day I packed up my car and headed to the shop. The guy I had spoken with on the phone remembered me and helped unload my car. Within minutes, like a ghost materializing from a closet, the bike was rebuilt before me. Piece by piece and within minutes, it came together like a puzzle. «We like these kinds of projects,» assured the workers. «We just wanted to put it together real quick to make sure it works. We’ll have it ready by tomorrow.» And just like that, they started work on my bike with the nicest service I’ve received in a long time. Thank you, and I also greatly appreciate the awesome rate for servicing my cruiser.

My girlfriend got me a new bike for our anniversary. We went shopping to all the places around Austin looking for a reasonably priced mountain bike. Performance had the best selection. IF you are a beginner mountain bike rider like me and dont want to spend a fortune I would recommend it.

This is my favorite bike store ever. I’ve been an amateur biker since I was a pre-​teen and last year, got the bug again. I feel like Wayne in Wayne’s world when he kept stopping by the guitar store to play that Strat for the umpteenth time, however here at performance they just seem happy to have you stop by. So I continue to!
I bought a Fuji CX bike which was a thrill to ride; after getting back into my groove I wasn’t 100% comfortable on it. Brought it back to upgrade which wasn’t a pain and a reasonable cost. In fact, they were very helpful and made the transition easy.
They have serviced my two older bikes and revived them to a second life. My friends are happy because I always have a spare bike so I can have a fellow rider. They have Master bike Mechanics, fair with their prices and kind. Actually, if you compare their products to other pro bike stores in town, hands down they always are the best deal.
This Performance store has been the friendliest, most helpful resource and has never been pushy to buy anything.
A huge bonus is their membership rewards program, essentially of you spend $ 300, it pays for itself.
Crawford has helped me tremendously with two bikes and does a great job. Vincent helped me with another and made me ride single speed again. When needed, Chris and the entire crew have done quick adjustments for no charge. John sends me helpful emails for some DIY events, rides and promotions. Deb is the most welcoming lady ever. This is a great crew. This is literally my one stop bike shop.
HIGHLY RECOMMENDED!!! (no one paid me to say this. They really deserve high compliments)

After reading all the reviews I thought this place would rock!
I wouldn’t normally write a bad review unless it was an absolutely awful experience. Here is what happened. I recently purchased a bike and built it up. I needed brake lever clamps and some brackets to attach my brakes. I walked in to the store and went to the mechanic area. There was one mechanic working and which didn’t acknowledge me for the first 5 minutes. I understanding how frustrating it is to constantly be interrupted when trying to work on a bike waited. After about 10 minutes I asked for some assistance. She gruffly came over and asked what I wanted. I proceeded to explain that what I needed. She said she didn’t know what I was talking about and had to go get someone. 10 minutes later a guy showed up. I once again explained I needed brackets for the brake calipers. He went got a box of un-​organized brackets and dropped it on the counter and walked off. Neither one of them were any help what so ever. I then went and put my bike in my car and asked to talk to the manager. Turns out the guy was the manager. I asked him why he just left me high and dry and he said it was because they were busy and short staffed. I will never come back to this store again and will encourage everyone I know in the cycling industry and community not too as well. There are bike shops in Austin that actually care about their customers. If I was the owner of this shop I would not be happy with how they treat customers. Especially re-​peat ones. Way to go performance.

Hands down such a great staff and crew!!! They are so knowledgable, and so helpful. For sure I will be returning. ;)

Skewers! Only needed one and the friendly salesman offered to give me one of the preowned ones. I decided to buy a pair of new ones. All chrome. I had a fun and educational time shopping around the store. Finally saw what $ 5k can buy in the form of a mountain bike, a bike I would tear to pieces as fast as possible. And have the best week of rides Ever!!! The salesman was great. Friendly, intelligent, helpful, and humorous. Performance got me back on my bike and back in the hills.

I’ve been to Performance a couple times and have always come away super satisfied.
I’m relatively new to bike riding, so my bike needed a few upgrades. Being mostly oblivious to what I needed I went in and spelled out my problems. «If I get a flat tire I’m screwed.» and «Wearing a backpack is sweaty and gross.» In the end for somewhere around $ 100, I got a new rack, really nice pannier, bell, pump, tire levers and spare tube. The manager was really helpful and installed everything while I was there.
They also had a nice selection of biking jerseys and such. The ones with the skulls caught my eye.
The store is really convenient to my place and the staff was really friendly, so I’ll definitely be back.

Now that I’ve read others’ reviews, I wish I’d seen Shelly instead.
I walked in and looked around and saw that there were several road bicycles. I went up to the counter and there were three sales people there. I asked one about triathalon bicycles and he was very informative. I asked if I could get one for under $ 500 and he said, «I would never sell anyone a tri-​training bicycle for under $ 500.» Then I said that since I had no bicycle, anything would be an improvement. He smiled. I left. I felt as if I’d entered the twilight zone. I actually wished I could have videotaped the conversation and given it to my friend to use for her customer service trainings.
Go to Barton Springs instead. There are two amazing bike shops there and I don’t think they’re chains like this one. You won’t be disappointed.