Planned Parenthood of Greater Texas

Although the wait was long, the staff made me extremely comfortable. When I called a few days later to get an update on my appointment, a woman named Wendy was SO incredibly nice and wonderful! Everyone here does a great job, especially considering how busy they always are.
EDIT: After having allergic reactions to the medication they prescribed, Caroline was there for me! She made sure I got the medicine I needed, and the precautions to take to ensure I didn’t have a bad reaction. She made me feel like I had someone looking out for me, and even said «I hope you’re okay with me calling you tomorrow to make sure you are okay because you’ll be on my mind!» Awwwwwwwwwwwww! She is the best!

Clean facility and very friendly staff. I just went in to get a routine sexual health check-​up. My one gripe is that they take a long, long time; I was waiting probably 1.5 hours before I was seen, and this was around Noon. But when I did finally get in, the staff were all very accommodating and professional. They accept many forms of health insurance. I got the thorough gamut of STD tests, and with insurance my copay was 25 bucks.

My experience with this clinic was great. The staff was friendly and answered all of my questions without rolling their eyes. They took care of me.
The only reason they lose a star is because of the wait times. Although, I love what they do for the community so it’s all gravy.

Visited again for my yearly check up and still so happy with these guys! Getting the first appointment of a weekday definitely helped — I was in and out in about an hour! Understandably, these guys are pretty overloaded on a daily basis but they handle it with grace & warmth! Seriously, if your time is that precious maybe consider booking an appointment at a doctor’s office instead of a community resource and being unhappy with the wait time. A private clinic doesn’t have to fundraise for their programs, they can turn away new patients if their staff feels they’ve got a busy enough calendar, and if business is that high they generally have the funds to hire more staff.
Nobody here thinks you or your time is unimportant! And believe me, nobody works here because they don’t care about you. On both visits I’ve received friendly, informative care in the most efficient manner they can manage. Beyond that, I very much appreciate that they exist, and that they do what they do for our community!

I love going to planned parenthood. I now have insurance but have been going to PP since before when I couldn’t afford to go to the doctor. Yes you can expect to wait so I usually go on my day off or when I have the afternoon free. Once I went in 5 minutes before they opened and was the first person there and was seen right away. The staff is very nice and now that they are switching to electronic health records the wait time should go way down. Thanks planned parenthood!

Appointment at 1 for an annual. At 2 i ask about how much longer it will be until i see someone and i was quoted anothwr 30 – 45 minutes. Seriously, what the fuck? Why even allow appointments? Had to leave in order to be at work.ridiculous.

Very disappointed
I came into this clinic because it is greatly advertised as one of the best in austin. Their advertisements always talk about how great their customer service and attention is. Well I’ve visited twice and the experience wasn’t even good. They took a blood sample and we’re supposed to call me back. More than two weeks passed by and no call, I called to ask for results and they put me on hold and then hung up on me. I had to go in person and wait in the lobby for a while to get my results while listening to staff laughing in the back giving the impression that they’re wasting their time while people are waiting.

Longest wait ever. I spent 2 hours filling out paperwork, and 5 minutes for the procedure I had done. Very annoying. They didn’t even call me back to the room until an hour past my appointment time. Then I spent another 30 minutes doing more paperwork in the room! And then after my procedure I had to wait to be called to payout. Inconsiderate of people’s time… If you come, make sure you don’t have anything else to do with your day.

I had a great experience at PP. It is of course a bit of a wait to get seen but with service and prices like this, it’s understandable. I went in to get an IUD removal and replacement and Isabella was my clinician. She was incredibly warm and made the entire experience comfortable.
I have a deformed cervix which made placement of the IUD complicated and more painful than normal. She was genuinely concerned for my comfort and well being. She even had the nurse get me some crackers and their last soda after the procedure to make sure I felt alright to leave.
I am a proud supporter of Planned Parenthood because of the services they provide and the type of health care providers they attract. As long as Isabella is working at the north location, I will always go there for my feminine care needs.
Thank you PP and all of their supporters!

Ok so I went back for my «No babies» shot and I have to update my previous review. The only people that are horrible to deal with are the office staff. The people that actually preform the medical treatment are actually very nice. I liked the lady who initially preformed my pap smear and the lady who administers my «no babies» shot are both very kind.
I still do not understand why it takes so long to pay for the services after seeing the medical professionals. I have waited over 30 minutes before just to pay for a shot.
A couple of times I have seriously thought of just walking out the door because most of the time when I come here it is on my lunch break from work and the women in the office are just sitting in there talking to each other… It never looks like they do any work unless a person comes to the counter for check in. Also I have noticed that every time I go in the office staff has changed, but the frustration remains…
I wish I could give this place a better review because the medical people are great, but I can’t find it in my heart to say this place is A-​ok because most of your interactions here are with the office staff that I dislike dealing with.
I was wrong about not trusting anyone here. I just don’t trust the office staff. The medical staff has always been kind and in my anger after the last appointment I failed to see that the Medical people are not bad. It’s the office staff that bites the big one!

Staff is extremely nice, came for a regular exam since I don’t have texas health insurance. The wait is pretty long expect to be here for a little over an hour but the staff is definitely beyond helpful and personable. Also they’re able to help with funding for those who don’t have insurance which is nice,

The staff was incredibly nice. They were able to get me in same day. The woman who did my consultation was very personable. This was my first time at Planned Parenthood. I’ve gone to Renaissance in the past and prefer Planned Parenthood. My only complaint would be the wait time (checking in and out took about 45 minutes each). Very cheap and painless.

I got the first appointment of the day. The staff was nice and helpful. I was in and out with no problems. I will be coming back to this location in the future for my health needs. I hope they don’t shut this place down.

Since I was 18, I have been to Planned Parenthood for anything concerning my reproductive health. However, after just moving to Texas from California, I realized really how different the offices are. Please expect to wait at least 20 minutes after your SCHEDULED appointment time. Then (even if you have insurance) expect to pay $ 110 for an ANNUAL PAP. I paid 0 dollars for my Mirena, you will find it over $ 500 here.
I know this problem lies way beyond Planned Parenthood’s control but please just know that you’ll be waiting a long time and paying a lot of money. I was not AT ALL prepared for this. It’s sad because I want so much to support Planned Parenthood, but I frankly can not afford the prices they charge. Why am I paying for health insurance if I can not get basic female healthcare at a manageable cost?

I am so glad that those of us who don’t have health insurance (despite the B.A.s, M.A.s, and Phds) have access to care at Planned Parenthood. I’ve been using this location since I finished grad school for well-​woman exams and birth control, and I have nothing but good things to say about them. Yes, it is usually a bit of a wait, even with an appointment, but frankly, we have our Texas legislature to thank for that and any staff shortages that might be the cause. The clinic’s workers are the kindest, most candid, and non-​judgmental group of healthcare professionals one could imagine. So, pack your book, ladies, and remember to vote for supporters of women’s healthcare!

It was time to renew a prescription and, having finished grad school last May, I couldn’t use the UT health center anymore. I got a couple suggestions of good ob/​gyns from a couple independent, progressive minded friends. (A must in our not-​yet-​blue state, I think.) But one doctor was booked until September, which was too long of a wait for me. The other doctor had a baby and couldn’t see me.
A friend, or two, said: If all you want is the script why do you need to go to a regular doc?
I said: Oh. Hunh.
Being a contractor, I have just enough health insurance to maintain coverage (a must to prevent being denied coverage later down the road), but not enough insurance to actually cover anything at the moment.
So I called. The hold message said they could usually schedule folks within 2 – 3 days. I called Wednesday after 5 and had an appointment before noon on Friday.
Appointment: 10:30. Arrive: 10:35. Called out from waiting room: 11:15. Done and paid: 11:35.
Some doctor’s offices punish you for being late by making you wait forever. Other times you end up stuck in the exam room waiting years for the doctor. Here, it took a while to get back to see someone, but once you do they seem very efficient. Also, there’s no ego like at many doctor’s offices.
The appointment for my script was $ 35, no exam was necessary as I had one a year ago.
The folks said a full battery of tests comes out at $ 71. It’s even cheaper for teens.
You need appointments for most things, but not everything. Check the website.
Yay, PP!

Amen to Planned Parenthood. I become beyond frustrated when someone (note by someone I mean right wing freaks) goes on and on about how horrible it is.
Yeah, well, not all of us are at a point where we need «female care» and have lots of money and super fab insurance — –and these folks take care of you and educate you regardless.
Now that I have a good job and super fab insurance, I just donate $$.
Props to PP!