Postmark’d

Parvez and his staff are very helpful and courteous. I ship USPS and FedEx packages easily. They are friendly and always greet me by name when I walk in the store.

Excellent customer service! The owner is always there and the staff are nice, greet you when you enter. This is a nice option to the USPS

This place’s prices are INSANE. I don’t even see why this is legal. And the clerk’s attitude was cruddy too.
So I searched «post office» on my supposedly-Smartphone’s navigation app, and this place came up. I went in to mail a small package — just a paperback novel that I was sending to California. The clerk at the counter seemed brisk but nice as she weighed my package and asked me how I’d like to send it; I told her I’d just like whatever method was cheapest, as it didn’t matter how fast it got there. I assumed the cheapest would be either Priority or First Class.
After a moment, she said, «That’ll be $ 23.87.» (Or some similar amount — it was just under $ 24.) I blinked, confused, and said, «Really? Almost twenty-​four dollars?» She gave me a hostile look and barked, «Yeah, we’re a retail store.» As if I were a dumbass and that should explain everything.
She’d been friendly enough just a few seconds earlier, so her harsh tone surprised me. I thought maybe I’d misunderstood something. «That’s the cheapest price you have to send it to LA?» Again, she barked, «We’re a retail store,» in a really harsh and defensive tone.
I mumbled «Oh, okay, well never mind,» and held out my hand to take my package back. She handed it to me and turned away without a word. «Sorry,» I said, and, without looking at me, she said, «Don’t be,» in a really snotty voice.
I drove to the nearest post office and mailed the book to LA for $ 5.75.
I can’t believe this place can get away with an $ 18 markup. That seems like it should be illegal! Especially when the actual post office is struggling financially! And the fact that Postmark’d comes up on a Smartphone search for post offices also annoys me, though I have no idea who/​what is at fault for that. But don’t make the same mistake I did — this place is NOT a post office, IT’S A RETAIL STORE. Okay, then. Apparently that means you get an over 300% price markup and a snotty attitude to match.
No, thanks.

I am not a friend of the owners of this place, and I don’t even know their names. What I do know is that I have used this postal store for seven years. They have always provided us with excellent customer service. I did not know their rates were that much higher, but for some things, it’s definitely worth the convenience. For the person ranting about the 1.15 extra not to have to drive through traffic, pay the extra gasoline, etc. — for me, it makes sense to pay the 1.15.
As an example of the great service, I forgot to add critical information to a fax. The «old man» (please, he’s barely 60, if that, and he’s not in the slightest bit grumpy, ever, so not sure if we are talking about the same guy) graciously put in a last page for us so that the critical information was there. He took the message over the phone and wrote it for me! Other times, he has let me drop something off, run to Starbucks, and then come back a few minutes later to pay and pick up my items. They have the addresses for every person I regularly send things to.

Convenient spot to mail a package or drop off UPS packages. They don’t charge you to tape up your box! Friendly service and my kids love all the different knick knacks!

Nice neighborhood post office. The employees here are friendly and keep the line moving at a quick pace. They also scan, fax and help out with other document needs. And they have cute gift items for kids near the register. Warning to parents, don’t bring the kids in with you. They won’t come out empty-​handed, trust me!

They’re close to my house and I’ve been using them for a year or so since I moved in. Their prices are stupidly high but they’re local…
Last straw was when I shipped something and gave them instructions on how I wanted it packed, was charged for the «deluxe packing» and then they packed it poorly anyway. The item I sent was destroyed in transit, and no way to replace it.
They agreed to use two layers of bubble tape and no less than 3 inches of peanuts all around the item. What they did was one layer of bubble tape ONLY. In a very small box. For this I was charged an additional $ 35 in packing supplies…
Don’t trust them to pack anything.

One of the first businesses I used when I moved to Austin. Was struck by their friendliness then, and it hasn’t changed over the years. Last time I was there, the credit card machine went down and the owner just let me take the book of stamps I was there to purchase, even though I am not a frequent customer he said he’d just put it on my account. Who DOES that anymore? What a nice place.

I was in here the other day needing to mail a package. I was given the USPS first class rate. I asked what the Priority rate was, and they made it seem like I was asking them to go above and beyond their duties. Overall I felt like I was inconveniencing them by being there. I won’t be back unless I’m in a pinch.

I hope the owner of this store reads this. The young lady with blonde hair that served me was one of the most miserable people I have ever met. Rude and confrontational. The store’s prices are high but you pay for convenience. I decided to drive to another store. I will not be back for a while. It is just a matter of time until she is gone.

Mailed a large envelope and had good service. Went in early on Friday afternoon and had no one ahead of me. The staff was nice and took care of my mailing needs right away.

Needed a notary outside of banking hours and stopped by Postmark’d. Gentleman (believe he was the owner) took great care of us in a timely manner.
I’ve also done some minor laminating jobs here in the past and have gotten great service in a timely fashion.
Will definitely be back!

After shipping many, many packages from this location, I was unfortunate enough to meet the owner (I am assuming she was the owner by the way she acted). This Russian lady was SO incredibly rude to me, that I picked up my package and walked out… swearing never to return.
I was merely dropping off a pre-​paid USPS package and needed some tape to seal the box. She started patching 2″ strips of tape on the 12″ box… without even closing the box correctly (inside this box was close to $ 4000 worth of jewelry) and glared at me and said «you know we don’t make a cent on these». I’ve spent over a thousand dollars shipping packages from that store, and all she could see was the two cents of tape being used on a USPS package… she’s a nut.
Avoid this store at all costs… The owner is an ungrateful & bitter lady.

I firmly believe that all of the positive reviews of this place posted are by friends or those related to this business The gentleman running the place is the antithesis of customer service. And, I am a forgiving consumer who has been in several times, each time, hoping that my last encounter was a «mistake» «bad day» for the person working there. I am surprised this place is still in business. I think it is because there is not another convenient location for these services. And, they don’t offer that much with one copier and their stringent requirements on sending items. They are also more expensive to send items than the post office near the middle school. I am hoping that an alternative place will open up soon in the new shopping centers. I am encouraging other copy places to open businesses in this area. I will not be surprised if this place goes out of business or changes management if services do not improve there. If it does go under, instead of asking «why?» look most of the reviews.
If you want consumer business, you have to treat people with respect and provide good services. Neither of these requirements is met at this Postmark’d location.

Very nice, very skilled a joy to visit this place. Also, unlike most ops — they seem to have very low turnover. Ive seen the same people there for the last 18 months.

I can’t believe how much they are overcharging for USPS postage. I can’t even believe that this is legal!!!
A simple delivery confirmation is $ 0.85 at the post office ($ 0.19 if you buy online), at Postmark’d it’s $ 2.00. I could understand if they’d make it $ 1.00 instead of the $ 0.85 post office price, but $ 2.00 is extortion. Of course also the postage itself is daylight robbery. They don’t do Parcel Post, so they basically force you to pay more for Priority. In my case the package was under 2 lbs, I paid $ 15.00, post office would have been $ 7.60 and online would have been 7.38 (including delivery confirmation).
There is only one solution here, I will never ever go there again to mail my stuff. I understand to charge a little more, but those rates are out of this world.

Postmark’d is now Blackmark’d!
Went in to ship one bottle of wine to a friend in Allen, Texas for her Birthday.
Waited in the never ending looooong line of Soccer Mom’s on cell phones and old ladies that apparently have never mailed anything in their lives except stamps for a tin whistle from Roy Rogers!
Got to the counter and the old fat guy asks me where I bought the wine.
WTF? Why does it matter?
I bought it at Spec’s I tell him.
He tells me that if it wasn’t purchased from the Twin’s Liquor next door then it’s illegal to ship. Seriously?
Couldn’t you have posted a damn sign so that I could have saved that 20 minutes of my life that you wasted? Ass Hats!
I drove down to the Post Office Outlet/​Stor at Slaughter and 1826 and mailed the damn bottle of wine without a single problem!

This place used to be great, but there has been a distinct change in their attitude (for the worse) recently. Another reviewer mentioned that there was a change in ownership. If so, that’s probably the reason things changed so drastically.
My last 3 trips to this place (to mail packages I had prepared at home) have been total wastes of time. They seem to revel in being nit-​picky, and always found something wrong with my package. And all 3 times, these issues were imaginary, as UPS or FedEx accepted the very same packages at their offices, no problem. So basically, Postmark’d is only interested in selling their own packaging, and their own mark’d up air-​bills. That’s their right, obviously, but they lost any goodwill they used to have with me.

Guess what folks? It keeps getting harder to ship a last minute Fed Ex package in SW Austin, and PostMark’d plays a big role in this. I’m scrambling to send out five short notice afternoon shipments and turns out they drop this bomb that last week they stopped accepting Fed Ex packages with handwritten billing numbers? The supposed reasons for this were a little iffy. The girl said it was for security reasons, that if someone fakes the account # the store would be liable. Makes no sense to me — as couldn’t a pre-​printed or typed bill be faked as well? How could the store possibly ever know whether the account number is legit?
Sure — I’d love it if my company allowed contractors the use of pre-​printed airbills — but that’s just not going to happen. I can’t be the only person who has to ship packages with little notice in that same situation.
So I did manage to fight the traffic and make it to the Fed Ex in Sunset Valley in time — where I was told by the folks there that I was the third person to come in that afternoon and complain about the new Fed Ex policy — a policy they claim to have never heard of!
But really — I’ve never been keen on Postmark’d since the original ownership sold out a few years back. He stopped stocking blank airbills — claiming Fed Ex charges for them and that Fed Ex was going to phase out all manual airbills in the near future. I didn’t believe that story at the time and still don’t. It’s been almost two years and — Fed Ex is still using plenty of manual airbills.
So — aside from the owner’s strange battle with Fed Ex — the lack of parking near the Escarpment Village location just continues to get worse. This isn’t the fault of Postmark’d — but the dance studio next door takes up almost all the parking — especially in the afternoons. If one is not inclined to park illegally — it could take as long as 10 minutes to find a space. It can be a major pain — especially in bad weather.
What SW Austin needs VERY badly is a real Fed Ex shipping and copy location. Something closer than Sunset Valley (for example in the new center going up near the Alamo at MoPac and Slaughter) — would be busy day and night.

This place is simply fabulous. Not only are they located UBER-​wicked close to the place in which I dwell, BUT… I love people that are accommodating w/​o going over-​the-​top. Seriously, I’d rather take an asshole over someone who was UP MINE. It’s hard going shopping sometimes bc of that very issue. The sales reps start running towards you like extras on «28 Days later» slobbering on themselves, running into gondolas and sweating profusely. God, that or you get the impression that the whole staff decided to go «rail it up» in the break room before the store opened. They form from the shadows like, «HEY!!! CAN I HELP YA?!» Then, when you turn to escape, BAM! AMBUSH! Another one is like, «HEY! Were you looking for something in particular!?» Then, the second you finger even gets close enough to a shirt to cause static electricity it’s like, «HOLY SHIT! WANT ME TO START A ROOM FOR YOU??? –cue awkward pause and heavy breathing-​» Oh, then if you make the mistake of trying something on after dealing w/​the lunatics, thus far, you’ll hear wheels shooting across the floor then suddenly they screech only to have the outcome be the rep on a mechanics board appear from underneath your door asking, «OMG! How does it look?! Is it awesome?! NEED ANOTHER SIZE???» (Haha, thanks for that one Ellen)
AHHHHHHHHHHHHHHHHHHH!!!
–cue shotgun noise–
Anywho, this place was perfect. That owner is the sweetest, most precious thing ever born into a world. I stumbled in there frantic-​as-​hell bc it was I was trying to overnight something before it was too late, bc I procrastinate like a mother f*&%er, and after watching me two-​step in that small establishment for 10minutes he finally asked, «Ma’am…anything I could help you with –in his precious old man voice-​?» You know, I don’t know if he was giving me time or was too scared to approach me bc of my crackheadish demeanor, but either way, it worked. After explaining my situation, he helped me pick out all of my shipping necessities and he even took my items, wrapped them ever-​so-​lovingly, then placed them in the box. At one point he had to open the box back up to remove a price tag on the stuffed animal and it when it was revealed he said, «OH! Well, good morrrrrrrning! Didn’t mean to wake you. This will only take one moment, then you can get back to sleep. «Hahaha, holy monkey balls. I mean, maybe that sounds weird to some people, but I loved it. In fact, I died a little inside bc it was so f*&%ing precious. Anywho, he worked out the best deal for me and even though I was panic-​stricken and all over the place, he judged-​me-​not and was super sweet and helpful.
Love it!!!