Prism Net

I have been receiving wireless internet service through Prismnet for several years now. I live near Leander where there is no cable or DSL available so wireless is the only high-​speed internet option. The signal passes through a series of towers located in Pflugerville, Georgetown, Liberty Hill, and Bertram. Quality of service has been variable. It is not unusual to have an outage during a storm and then we have to wait for the weather to clear so that someone can climb a tower and make repairs.
Some time ago, Prismnet turned over the wireless internet division of their business to another company, Incredinet, operated by Brad Whited. At first there were many outages apparently due to the condition that the system had been left in. Brad eventually got the system back into shape and service has more recently been quite fast and reliable.
Then at the first of this month without warning, Prismnet announced that they were taking control back and we are now to send our payments to them. Last time I checked, Incredinet disagrees. Here is the email I got from PrismNet:
«Effective today, you are now a PrismNet customer. PrismNet and Brad Whited (Incredinet Wireless) have been in a legal dispute for quite sometime now. Brad Whited declared bankruptcy last month but this was revoked. PrismNet has not been allowed to contact you until now. I will attach the official notice dismissing Brad’s bankruptcy effective 9÷28÷2010.
«PrismNet owns all of the wireless infrastructure (you own all wireless equipment located on your premises) and is the direct source of your connection to the Internet. We have the ability to turn off your Internet service at any time.
«You must pay PrismNet for this Internet service starting 10÷1÷2010. Our records indicate you pay $ 50.00 monthly. This amount will be due at the first of every month. We will bill your credit card. If Brad was collecting payment from you automatically by credit card, we recommend strongly you cancel that credit card. Any payment sent to Brad from today on will not be applied towards your account balance.
«You must contact me immediately to inform PrismNet you intend to pay us for Internet service starting 10÷1÷2010. If not, your service will be turned off.
«Please call me ASAP. My contact information is listed below.»
They attached a document showing that Brad had filed for bankruptcy, which had been denied because he didn’t submit all the forms. I don’t know what that is supposed to tell me about my wireless subscription.
Anyway, I had some trouble with my radio and submitted a service request to Prismnet. There was no response the first day, so I resubmitted the request. No response the second day either. I’m not sure what to do at this point. There are two other wireless providers in the area, Cobalt and Western Broadband. Cobalt is the only provider that has advertised and it appears they may have oversold, causing some bandwidth problems. They are not locally headquartered. Western Broadband seems to be the most stable option but does not have the speed of Prismnet.