Progressive Insurance

I can’t find any listing for the Progressive Insurance offices I dealt with in Waco, and I spoke to a couple of representatives in Austin, so this is where I am posting my review.
My experience with Progressive was a nightmare. I was a good customer for about five years until an old lady ran a red light while I was driving through the green light at an intersection and T-​boned me right on the passenger side of my car.
I filed a claim with Progressive and a day later, the agent called me back. His name was Bryant Jacobs, and he was VERY rude. He spoke in a condescending manner, and kept telling me that there was a discrepancy with the police report that was going to be used against me, and gloated about Progressive’s quick response time over other insurance companies. When the car was declared totaled, he keep pressuring me to surrender the car to him, using the police report discrepancy as a threat. I went down to the police station and obtained a copy of the police report, and everything was accurate. There was no discrepancy of any kind.
The only thing Progressive consistently did was try to scare me into claiming the car with them by lying to me about the police report. When I told Bryant I had a copy of the police report and I wanted to talk to his manager, he didn’t say another word and transferred me to his manager, Kevin. Kevin was equally as useless as Bryant, though not as rude, and could only repeat the quick response time of Progressive. I finally asked to talk to HIS manager, a guy named Antonio, who I left multiple voice mails for but he never returned my calls.
I stopped calling Progressive and they did not bother to contact me anymore, either. I cancelled my policy with them after the case was settled, and told them to never contact me again through the mail, phone, email, or anything ever again.

A progressive customer for 5 years, never had a problem, maybe because I never had to file a claim before. The day I called to file a claim I got treated rudely by the adjuster, talking to me like I am some kind of criminal lying about how and what damage occurred to my car. The people that inspected my car were no better. Stay clear from Progressive, they portray themselves as an easy to deal with company but they are NOT. They are not customer service oriented.