Protect Your Home – ADT Authorized Premier Provider

We received an ad for ADT in the mail, through «Protect your home» and because we knew we could save money on our home insurance, we decided to give it a try. After speaking with their rep on the phone regarding what was included in their promotional offer, I set up a time to have their install person some to our house. This is our 1^st home, and 1^st experience with a security system. What the rep on the phone told was included did not entirely match what the install rep said was included in our equipment offer, plus there was an additional fee to set up. Ok, not much difference in price in the equipment we were quoted vs. the equipment required to build an effective, basic security system, I can roll with that, but then theres sales pressure to buy a $ 5200 security system. NOPE. Both our telephone rep and install rep said that we would receive a $ 100 gift card in the mail, that essentially reimburses you for your initial set up fee (which doesnt). No mention was made from either one that there is a process involved in getting it, just your gift card will come to you in the mail in 4 – 6 weeks. Ok. System seems to work fine, havent been broken into to really test it but lets hope we never are. 8 weeks later, no gift card. Call customer service-​that girl said «Oh yes. Im sure I know what happened. We get these calls all the time. You have to fill out a form and wait 6 – 8 weeks for your card to come in the mail.» ANOTHER 6 – 8 weeks. So I go to the website to get the form, and find out I have to pay $ 4.95 by cashiers check or money order in order to get the $ 100. What a pain in the butt. Its $ 100. Not a lot to some, but we just bought a house. $ 100 would come in handy. Who couldnt use $ 100? Oh wait, Its only $ 95 dollars. plus a trip to the bank to get a cashiers check or money order. I feel like they just hope that you’ll either forget about the gift card, or decide its too much of a pain to get it and theyll never have to pay it out. If I had it to do over, I probably wouldnt just because its been too much of say one thing, do another. Wouldnt recommend it to anyone I know. Unless maybe I didnt like them.

I was scared because they’re so big, but whatever they’re doing, they’re doing it right. No surprises, great service, outstanding technology — so easy to use. ADT Pulse is awesome, and I’m glad these guys sold us on it.