Quest Diagnostics

I would never use Quest Diagnostics if my insurance (Blue Cross /​Blue Shield) did not require that I use only Quest. They have repeatedly failed to send test results to either myself or my doctor. I end up having to make multiple phone calls over several days to get my results finally sent to my doctor.
This week I have called 7 times over 4 days and only got voicemail (to the location in Leander, Texas. I left messages each time asking for confirmation that they had received the recent lab test request from my Doctor, but no one has returned my call.
I have tried calling other Quest locations and always get voicemail, with never a return call. If you can not trust Quest to return a phone call, how can you trust their test results, that usually get lost anyway?
I have even tried calling their corporate office, explained my problem. They put me on hold for 13 minutes and then an automated message came on and said to leave a voicemail!!! What does one have to do in order to get some response from Quest. Extremely Dis-​Satisfied!!!

I come here early for my wellness check, with an appt of course. The usual wait time with an appt is about 5 mins. Gwen does an awesome job every year drawing my blood. I never bruise when she does it.

The gal at the front desk was nothing short of a total female canine. Very rude and gruff tone of voice, attempts to be friendly to her were met with hostility, she was yelling at other customers, and she was making everything 10x worse than it should be for everybody that I observed her interacting with. I genuinely feel bad for anyone who has to work with her or deal with her. The phlebotomist was a sweet lady, though.

I just left this office and am still a little stunned. I made an appointment online for 12pm and upon arrival the lights were off and no receptionist was present. When the receptionist did come to the desk, she opened with «what are you here for» rather than a «hello» or «welcome» line. I told her that in order to make an appointment with my doctor I need to have a blood panel done. Their office said I’d be able to walk right in. I’ve never had my blood drawn as an adult so I had no clue that I might need some paper work. The receptionist proceeded to accost me and make me feel like an idiot for presuming to walk in with no written order from my doctor. Needless to say, I was embarrassed and very insulted by her completely unprofessional attitude. I wouldn’t return to this office for any reason after my experience today. Zero stars would’ve been more appropriate.

Gwen is good. When you need to get your blood drawn, she is the person to do it. Automated phone appointment system is excellent and easy. Lack of easy parking is the only drawback.

Wow, OK, getting my blood taken is not my favorite thing. But this was the quickest in-​and-​out process I’ve ever experienced. Woman who checked me in also took my blood. Incredibly nice. Very serious about ensuring everything was correct. Maybe the speed was due to coming in at 3:30 pm. She was very gentle, too.
I really liked that I could make an appointment online, which I did, but it wasn’t necessary since I was the only one there.

No wait time which was great.
But lady there tried three times to take blood from me. With each of her attempts she was poking around with the needle in me trying to find the vein (yes, poking around with the needle already inserted). Extremely unpleasant but not even the tiniest sign of empathy from her for her horrid lack of skills. Now I’m left with a golf ball sized bruise and feeling sore! Hopefully Quest hires some better trained team members. Be forewarned!!!

This place is hard to find. It’s not the Austin Diagnostic Clinic. Instead it’s the one directly behind the Plains Bank and the Urgent Care Center. It’s on the second floor. I went on a Friday at 8:30 and I was in and out. It was the best blood draw ever. So quick I didn’t even have time to do my usual panic.

This is the new Quest office in a brand spanking new medical office complex between the Parmer/​Mopac HEB and the St. David’s North Austin Medical Center. You’ll know you’re in the right place if you are heading north on the Mopac access road between Cedar Bend and Parmer and you turn right into the complex with the urgent care clinic on the left and the bank on the right. The Quest building is in the back. An alternative route is to take Parmer to Tomanet (that street right behind the HEB), turn right, and circle back around to Cedar Bend and Mopac North.
Oh, how I dislike the effects of aging (although I’ll take them over the alternative, ba-​dum-​bum). As a lady past my 30s, I’ve now entered the territory in which semiannual health screening and lab tests are a given. Gotta blood draw to check the cholesterol and blood sugar, gotta monitor the weight and blood pressure, and even measure height (to ensure osteoporosis isn’t causing shrinkage). These things are never much fun, but Quest does a fantastic job of getting you in and out of there fast with lab techs and plebotomists who are very knowledgeable, competent, and professional.
This new office is very convenient for me (living and working on the north side of town), and it doesn’t seem to be as busy/​hectic/​crowded as the Clinical Path Labs that I’ve used in the past. I had no wait at all for my appointment, which was scheduled in advance online. When I needed to change my appointment time, no worries, I just went back online and updated my time without having to call and wait on hold for an appointment scheduler.
I have no idea how much the Quest fees compare to other labs, since my lab work was covered by my employer-​sponsored wellness program.
Bonus: You can download the Gazelle app to your smartphone and get your lab results conveniently as soon as they are available, even sharing the test results with your doctor from within the app. On the Quest website, you can also pay your bill, as well as learn more about Quest’s patient assistance program for clients with low incomes and/​or no health coverage.