Quest Diagnostics Incorporated

Possibly the worst customer service I have ever experienced. How is this place still open; it’s incredibly dirty and poorly organized. If you can try to go to another place, because this one is horrendous.

I waited for this place to open for 20 mins after their lunch our. My fault for not looking at the hours. But she walked right by me and said we will open in a few minutes and locked the door behind her. She didn’t let me or offer me to wait inside. I stood outside in the heat.
After she let me in, she asked why I’m here. I said for a drug screen. She then tells me the machine is broken and sent me to the location on Jefferson street.
So I had to go another day because I had a meeting to dial into. I was pissed.

This was my first visit. I didn’t have an appointment but still was in and out in a jiffy. The customer service was fair — they weren’t rude but they weren’t super welcoming either. Also, it would be awesome if more QD locations were open on the weekends and or after people’s usual work hours.

[UPDATE] Bumped from one star to three. Rebecca saved the day by finding savings through my new insurance and expediting the process needed to get me out the door.
Terrible experience. My Dr. faxed over the order form to a fax number that Quest verified. After waiting for an hour and after a few attempts, they realized that the fax number that they validated was their «supervisor’s fax number.»

I went in to get some labs done for my doctor. I was a little weary of this place because of some of the reviews on here. I could not be more pleased with my experience. I had Allie and she was friendly and professional. They responded to me quickly and made me feel completely comfortable the entire time. I will definitely be back to this location if I ever need labs done again.

I showed up fasting as instructed. The place wasn’t very well marked and hard to find so I had to walk all over the lot while my blood sugar continued to drop.
I told the receptionist that I was a type 1 diabetic with dangerously low blood sugar and she said «too bad, there are 2 other people in front of you so you’ll have to wait. if you drink juice it will mess up the blood test.»
I put my name on the waiting list and sat down hoping the line would go fast and that I could get some juice as soon as they took my blood.
The receptionist should have said «sorry you are going low» and offered me juice right away and possibly even explained the situation to the people in line to see if they minded waiting a few extra minutes so that I could get a blood draw before.
Empathy goes a long way to keeping you in business.
Nobody was called back from the waiting room for 10 minutes. I knew I wasn’t going to make it and went back to my car where I kept sugar. I called my wife and apparently started yelling and crying about the whole ordeal. I don’t remember much after that…
I came to my senses about an hour later with all my car doors open and a couple of EMTs giving me glucose gel and asking me questions. They were both very nice and stayed with me until I tested normal and I convinced them I was okay to drive. I was so lucky they found me in time. One of them even gave me directions to the nearest Arby’s so I could get some protein.
I eventually made it in to work around 1PM and read my wife’s side of the story in the following Facebook post…
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«There is something seriously wrong with the world. My type 1 diabetic husband needed a routine blood draw and was required to fast for 12 hours before. He went to the lab and was starting to go low but if he ate anything it would compromise the draw. He got to the point that he couldn’t function and called me from his car after walking out of the lab without a blood draw, not knowing where he was or what was going on. I called the medical lab, told them he was in the parking lot and he needed juice, that he was going dangerously low and juice would get him to normal the fastest so he could function again. They refused. Said there was nothing they could do. So then I had to call an ambulance. I can hear them on speaker phone trying to talk to him now. I don’t know what’s going on. If someone would have just listened to me and helped him half an hour ago, he wouldn’t be in this spot. JUICE is not a medical administration. It’s JUICE. You just hand it to him.
I currently hate his doctor for not having a lab on site. And I hate the lab for being so stupid and not listening to me. Also for not listening to him when he started to go low. I hate diabetes. I do, however, love iphones. Going into find my iphone online was the only way I was able to direct the EMS to him. He’s okay now. I can hear him talking to the EMS guys over my phone. But 45 minutes since he called me low and confused. 45 MINUTES. Why couldn’t that lady just listen to me and hand him a juice?»
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I will never go back to Quest Diagnostics and hope someone there reads this.

As my last experience with the Brodie Lane CPL was less than impressive, I decided to try a different lab company. Had a great experience with Quest Diagnostic — friendly and professional staff. The lady drawing blood had posted pictures of her dog all over the walls for people to distract themselves with while their blood was being drawn. It’s the little things! While this lab was also slightly less expensive that CPL, this also took a few extra days to get my blood work to my doctor. It wasn’t urgent, so I gladly excepted the slight delay, cheaper price and friendlier/​more professional staff over the extremely rude and unprofessional staff members at CPL on Brodie Lane.

4 stars for the staff, 2 stars for the physical plant/​signage and uninviting interior experience. So I believe some of the other reviews are bundling the entire experience into their 1 star experience. So corporate, «Listen Up!» or you may find people heading to LabCorp or the like.
This is a challenging location to find, and locate the actual front door. If you are traveling north on Bed White and not in the far right lane expect to go around the block once. The building number is blocked by a bus stop and city garbage can. There are no logo’d signs and Quest Diagnostics isn’t listed on the marque between the two buildings. I only located them after circling the entire building slowly. A tiny logo on the door is all you have to go on.
I was greeted on arrival by Allie. She is pleasant yet direct in her instructions. Once we headed back for the blood-​draw she engaged in conversation about pet’s and before I knew it, I was walking out of the place. She had also provided me with a new app that would get me the lab results a bit faster. I downloaded the app without issue. She also provided a feedback request phone number for how she did during my visit. The feedback line experience technical difficulties and hung up on me. The online feedback form worked perfectly.

Awkwardly located, and unclear signage. Rude! I was treated like a criminal for coming here for a drug screening for a new job. Be warned they will not take you for a job drug screening between 12:30 and 2pm. No where does it say this. If I didn’t have to be here I would not have.

They do not return calls after promising to do so. Poor business practice.

I had to go give a «sample» for a drug test for my new job today. Let me put emphasis on the words «had to» because if it was my choice I would’ve turned around and walked out as soon as I saw the inside of the place.
Sketchy, dirty, uncomfortable, barren, sterile (not in the clean way, but in the lack of emotion way.)
For the first 15 minutes I was there I did not see a staff member. Then the only one that was working showed up and took the lady who was there before me. I sat there another 30 minutes feeling extremely nervous and uncomfortable.
She finally called me back. I find that when you must do these such tests you need to feel comfortable in order to… ahem… do what you need to do. The woman made me feel very rushed, she was extremely rude.
I was happy to leave this place when all was done. Sometimes places just make you feel really unhappy and miserable and dirty, this is one of those places. If you aren’t in my position where you have no choice but to go here, then you really ought to get your testing done elsewhere. This place is awful.

I took a family member to this location this afternoon with a scheduled appointment. There was only one staff member on duty, and she struggled first to find the paperwork, and then to find the doctor in their system. It took a call to the doctor’s office to resolve.
The patient was a ‘hard stick’, but either the inexperience of the phlebotomist or her «two sticks and I’m done» attitude caused a missed draw and a wasted appointment. Plus, her demeanor and statements screamed that it was more about her comfort and convenience than that of the patient. Whatever you do, please don’t blame the 81 year young patient for your lack of knowledge, skills, and ability!
There was no reason for hurry up, as we were the only ones in the office from start to finish. Perhaps I know why now. I won’t be back to this location for certain.
Other Quest Diagnostics locations have provided much better service. Don’t waste your time here.