Rainbow Septic

Love the people! Love the company! They were a pleasure to work with from the first phone call and made my life easy. Highly recommend

Yikes!
Rainbow Septic performed a pump and inspect on my septic. After calling four times, speaking with two separate people and still with no results, they were unable to produce me my inspection report. A week after the inspection, a $ 700 charge appears on my credit card. I had directly asked the woman who I worked with to call me first before charging my card, because it was possible I would use another.
Not only did they not call me before charging my card, they failed to produce an inspection report that I was charged $ 350+ for.
When I spoke with Jan, she became extremely defensive and said she was looking at the e-​mail she sent me last Monday with my report. Nice try, but my inspection was on Tuesday. She was lying through her teeth.
After I pointed that out, she changed her story that she had sent the report on Wednesday. I asked her to forward me the thread, and she became defensive and chalked it all up to faulty technology and said she’s done all she can do. She will no longer respond to e-​mails or messages.

If there was no star to be given for their performance I would click «0» star for their poor quality work and customer service they provided for me for my new home. as a first time home buyer I knew nothing about the septic system I agreed to use rainbow septic since it was referred by my realtor. They charged me a bit more $ 300 to inspect the system and charge another $ 300 for the seller to pump the old stuff out. First of all the inspector was not able to give a time that I could be there and see the inspection process. He showed up while I was not home. He quickly finished his «inspection» and the company informed me the inspector was not able to detect the bullrun valve so he was only able to inspector one out of two drainfields. I called them back and asked to have the inspector come out again and inspect the second drainfield because my repairman has easily detected the valve and it should be ready to have the other side to be inspected. One of the ladies in rainbow system who I talked to over the phone told me there would be a $ 175 charge for the second inspection. I told her that the first inspection was not completed they should either refund me part of the $ 300 I paid or reinspect what they left from the first inspection for free. The lady insisted the fee is a must and told me the owner jan witt would call me back if I refused the fee but no one has got back to me after two weeks since last time I talked to them. I wrote this just to tell you not to use them if there is someone else you can use, even though your realtor tells you all the good things about them! I know I definitely had a horrible experience with them as far as their work and their customer service.

The Rainbow Septic crew left a trail of broken parts behind them that cost me $ 80 per lid plus to replace plus $ 150 for my septic maintainer to come repair the damage and reseal the lids to prevent groundwater from entering the system (a very common practice).
Here is a snippet from the buyer’s realtor named Dona that gave Rainbow Septic permission to break into my septic system without contacting me.
«In order to get in to the tanks, we did have to bust open some concrete lids, which I personally gave permission to do (they were sealed with adhesive).» Dona D.
I’m having a hard time understanding why a couple hundred dollars of damage is worth lying about as a business owner.

Jan was very friendly, helpful and professional. They really care about their clients.
I had a septic inspection and pre-​inspection done. She was on-​time, thorough, and super friendly, it doesn’t get better than that! She took the time to educate me and give me some great tips for the future. We are in the process of purchasing this home and this system will need some repairs, Jan went to the neighbor’s house with me and gathered info great info on if we ever wanted to tap into the city’s line as well.
I HIGHLY recommend using them if you need services or an inspection done. They are honest, prompt, highly educated, and really take care of their clients!