REM Sleep Center & Home Respitory

I asked my Doc to fire this DME provider after they cancelled an appt on me with less than 30 minutes notice. They ask if you need to cancel an appt you need to give 30 minutes notice. Nope. Nope. Nope. Fired.

I had been having bouts of insomnia a while back and my doctor wanted to rule out sleep apnea. He sent me to these folks for a take-​home screening unit. My husband had to do an overnight sleep study to have his diagnosed, so having a take-​home unit and not having to stay overnight was a huge convenience. I’m glad it was available. (Turned out I don’t have sleep apnea. Never found out what was causing the insomnia, but it eventually went away on its own.) I have to agree with other reviewers that the staff was not very warm or fuzzy in the customer service department. Really apathetic, like they couldn’t wait to get a different job because they hated being there. That was a couple of years ago, and it seems to still be the case, so suspect it’s the corporate culture and not the specific individuals. I now need to get my daughter tested, and I’m kind of Meh on going back there, but the take-​home unit is really convenient, so probably will get her doctor to order the test through them. How’s that for non-​committal, as long as it’s convenient? (also, BTW, it’s «respiratory» not «respitory.» That just sounds gross. We’re talking about sleep and breathing problems here, not spitting.)

My cpap was having issues. They gave me a loaner to send mine out. Blew way too hard. Couldn’t sleep. Went back, first thing in the a.m. They simply explained that it was set to the prescribed level. I said that I should take mine back to sleep. They said, o.k. No attempt to keep my business, provide another loaner, investigate the loaner further. Incompetent, careless, and disinterested is the best description I can provide. Go to SleepSomatics, they are by far, superior.

This is my first experience with a Bi-​Pap machine so I don’t know if it’s worse other places but they certainly don’t go out of their way to help you or communicate. I have had to call and ask questions, not much information was given me. I was given the machine with run through and said try it out and call me if you need anything. They never called to check on ME. I think the fact that I shared I have really sensitive skin and was allergic to many substances they would have mentioned that I could use face liners. I had to call and ask what I could do. I honestly feel like I’m bothering them. Maybe they are over scheduling but for the price my insurance company is paying I should get some service.

I had an appointment at 12:30. I Arrived at 12:25 with my completed paperwork. I noticed other folks coming in after me and being taken back to a screening room. After 20 minutes, I asked if we still had an appointment and the lady said «yes, just give me 2 minutes». After ten more minutes the manager came out to say the they tech was not there and they would need to reschedule. Very frustrated!!!

I’ve been using this place for a lot of years for my cpap supplies but recently figured out that they’re unreasonably expensive. I liked that it was local and the people are very nice. Really really nice and they do a great job of explaining how to use your equipment if you’re new, but they charge over 3x as much as what you can get your supplies for from an online store. Not cool, so I’m out.

I was referred here by my doctor. Their voicemail says they answer the phone between 9 and 5 but I can confirm they do not answer at 9:15 and they do not answer at 12:55 and they do not return voice messages promptly. They claim to be covered under my insurance, but the insurance company has never heard of them (highly suspicious). I just called my doc to get an alternate referral — somewhere that will be easier to do business.

This is the original place I used to get my CPAP supplies from. It was local and close to my office. Recently, my new CPAP doctor stopped doing durable medical supplies in house. I had forgotten why I did not care for these folks. It took me over a week to get someone on the phone. After leaving 2 and 3 messages per day for the same woman, I finally get a call back. She takes my information and tells me that I have to meet my deductible. I tell her that she must be incorrect because I just got supplies from my CPAP doctor and it did not cost me a dime. She then quotes me for a new full face mask, filters and a tube, almost $ 200. Ironically, I had priced this out without using my insurance. Filters are $ 5, the hose is $ 20 and the mask you can get for $ 50. If I do not use my insurance, I can get it all for $ 75; but, if I do use my insurance, it is going to cost me almost $ 200. Excuse me a difference of $ 125 is a bit much. That tells me they are over charging for the supplies. They basically make their money from what they bill your insurance. My insurance covers the supplies at 100%. I was already frustrated due to them finally calling me almost a week later. When I found out they were going to over charge me, I told them thanks but no thanks. I immediately called my CPAP doctor and told them to remove them from their list of durable medical suppliers.
Do yourself a favor and shop around. You can get supplies at a better price elsewhere, even if you have to meet your deductible.

I try to shop local rather than buy through the Internet, and I live near REM Sleep Center, so when my mask’s replaceable clip broke, I went to see about a replacement clip and maybe a new strap. The guy at the counter didn’t glance at the mask, he just declared that they only sold the whole unit, no separate parts. No offers to order the parts, no concern for what I would do in the meantime, no real interest in helping at all.
These masks were designed for these parts to be replaced without replacing the whole mask. This particular brand mask is very popular and it’s a good bet they carry it, though they didn’t even look at it to see.
I easily found and bought the parts online, and am making do with a headband to keep the mask in place until it arrives.
I find insisting that we buy a whole mask just to replace the headstrap to be a callous, wasteful business practice. My advice would be to skip REM Sleep in favor of the Internet.

What a racket. I was on a rent to own plan and was told that after 3 months of payments I would own my CPAP machine free and clear. But when 3 months ended they then told me that I would have an additional 7 months of rental payments which was hundred of dollars more than our original agreement. And then I found out that they were charging me over $ 6,000 for a machine that retails brand new on the web for $ 2895. I don’t feel that these are honest people to do business with.

I had been diagnosed with sleep apnea, following a sleep study with Sleep Somatics (see review). So when I needed a second overnight study to calibrate the CPAP machine, I tried REM. They are located in a converted house on Medical Drive, which gives the sleep study area a homey feel. The technician was very friendly and everyone was very helpful throughout my night’s stay. When I returned for the CPAP machine, AJ was very knowledgeable and professional. He quickly fitted me with the mask I now use (after three months) and explained the machine to me. Despite the lengthy paperwork necessary, my appointment was completed in under an hour without rushing. I’ve since returned a couple of times for adjustments, questions, and replacement parts, all without problems. When I need a replacement item, they offer to ship it to me, or I can pick it up the same day at their office. They are definitely there for me when I need help with the equipment, and understand how challenging it can be to learn to sleep with a mask. I can’t imagine going to anyone else for this service.