Rick’s Cleaners

This place has great rates. They get the starch levels right. Also do alterations. Would definitely recommend to anyone looking for a good cleaner.

I’ve been going to Rick’s cleaners ever since moving to Windsor Park neighborhood in ’98. They have certainly made a number of improvements over the years and I was initially excited to see they were moving to computers. But it seems recently they have changed their business process to now specifically identify pattern and color of every single item brought in… all while the customer is waiting, not to mention everyone else waiting in line. Not a customer friendly move.

First time using Rick’s cleaners. Had a few shirts dry cleaned and was not impressed by the quality of their work. Did not pay attention to details and left several wrinkles in the shirts. Had to iron the shirts again before wearing them. Will not go back.

I took 11 items to Rick’s, most of which were already washed and just needed pressing (was feeling too lazy to do a bunch of ironing, plus I’m pretty bad at it anyway). I was told they would be ready the following day by 5:00.
Around 4:45 or so the next day, I called Rick’s to verify that the clothes were ready so that I wouldn’t drive all the way through bad traffic after work to find out that they weren’t ready. The woman who answered the phone asked me to hold and set the phone down. No worries there. I had expected to have to wait 5 or 10 minutes. However, time dragged on; the noise on the other end waxed and waned, and it became clear that I had been forgotten.
Usually, at this point, I would do one of two things: I would shout to get the employee’s attention to remind her that she had left me on the line; or I would hang up and dial again. Instead, I put the phone on speaker and continued to work. I was curious how long it would take before the employee noticed or remembered. During this time, I took a couple of trips to my break room and took a slightly longer trip to the bathroom down the hall. However, after 45 minutes, there had been no change and I decided to abandon my experiment and just drive to the store and hope everything would be ready.
Fortunately, my clothes were ready and everything seemed to be accounted for. I have not looked closely at each item, but the shirt I’m wearing today seems to be well pressed.

I am highly frustrated and disappointed in both Rick’s Cleaners services and customer service.
I researched companies and looked at reviews, and trusted that «Austin’s Best» would be clearly the best option.
I sent in my designer wedding gown for cleaning and had my husband pick it up. They have you sign a disclosure about not being responsible for beading damage or loss… fine no big deal, totally understandable. They inspect the gown and take notes on any visible damage – this is awesome made us feel like they take care in valuable garments… this is where my good experience ended.
My husband picked up the dress and brought it home– the manager at the location handed the garment over without doing any inspection. That weekend I took the dress out of the bag to look at its beauty… turned it around and to my shock found a large tear through the back of my lace dress. Totally irreparable in my opinion! Devastated that my once beautiful 2 month old wedding dress is now ruined, my husband graciously decided to deal with this and contact Ricks Cleaners.
He called the manager at the location who admitted to not inspecting the dress upon arrival! Unbelievable. She referred him to Barbara at corporate and said she will help.
We spoke with Barbara who said that she will have to look at the gown to see if its repairable… no problem with this. Absolutely go ahead and look at the damage! We had to call her a few days later after not hearing from her when she promised to call to see the status of this issue. She informed us that she is going to have to send the dress to the third party who cleaned the dress to see if they can repair it. At this point frustration is building considering they’ve made no attempt to offer a refund of money or express any real remorse for the damage.
I had to call Barbara again after a few more days passed after not hearing from her. She informed me that the «professionals» at the other cleaning company say they can fix the gown using nylon thread and that it wouldn’t be noticeable unless someone was 6″ away from the dress. Mind you these are the same people who carelessly ripped the gown wide open. How am I to have any confidence in these people considering they bagged and dress and sent it off for delivery knowing they had ruined someones cherished wedding gown? This solution doesn’t work for me considering I have our States wedding reception in June and was planning on wearing the gown again. I asked Barbara what their policy is for refunding customers and she said 50% of the value. Interesting… So my dress that was tailor made for me, less than 2 months old, worn for 4 hours is now worth 50% less? I then asked Barbara to please produce or let me know where they tell their customers about their 50% refund policy. She had no answer because it is not written anywhere! How convenient for them! Barbara then instructed me to go to the store location and pick up a copy of their claim form the following day. Showed up the next day, there was no copy of a claim form for us and the Manager had no idea that we were coming. Great communication again! Quite frustrated at this point the manager calls our friend Barbara for help. Barbara instructs the manager to white out a copy of a claim another customer had filled out and give it to us. I can’t even make this up! How is this either professional or acceptable protocol for a corporate business? This is a legal document that you now have just discredited and voided but still asked us to fill out. ABSOLUTELY am I not filling a whited out copy.
This is clearly an issue between Rick’s Cleaners, their hired insurance company, and their hired third party cleaning company that they trust with their customers garments.
Even after all of this, not once has Ricks Cleaners offered a refund for our paid «cleaning» service. Their legal disclosures should state that if they ruin a garment they’ll pay half of the purchase price– they might get a WHOLE lot of brides lined up for their «Austin’s Best» services!!!
Please take your business somewhere else. No bride or customer needs to go thru this. Its completely ridiculous and unfortunately not resolved yet.

I brought in two new shirts to be cleaned — I had worn each once — picked them up the next day and both of the collars were mangled and torn?! I brought them back and was told to return the following day. I came back, was told that the damage was irreparable and that I would be compensated for them and was asked to fill out a form stating their value. When the manager Barbara saw the value stated, she told me that it was absurd and that it wasn’t their fault, so my claim would be denied?! I showed her the actual price of the shirts, easily accessible on my phone, and she said that they were too expensive and that they refused compensate me at all. It was a very surprising and frustrating experience, more akin to fraud than bad customer service. I will most certainly never go to a Rick’s again.

After posting my review on 8÷4÷2014 I was contacted by the manager of Rick’s Cleaner, Ian. He apologized for the lack of response to my previous inquiries regarding my lost items. After I provided the invoice numbers that were possibly related to my lost items, he took some time to investigate whether those items had been lost or not released.
While he did not locate my items, I graciously appreciate his time and effort to follow the invoice trail. I am still disappointed that my items were not located, however I am thankful for Ian’s leadership and customer service.

Any good review about this is place is skeptical and was probably written by the employees. I did not receive all items I dropped off. I pointed this out to the manager at the store and eventually the General Manger, Barbara. Neither were helpful! They gave excuse after excuse for their poor quality of service. My recommendation is if you want to roll the dice and chance getting all your clothes back, then Rick’s is your place. But if you have irreplaceable items that you like and want to keep, go somewhere else. You truly get what you pay for! Either way, you PAY!

I took an expensive blazer to them to dry clean and they shrunk it. Can’t be fixed. Totally ruined. Never using them again.

Rick’s Cleaners:
(sign above cashier)
NOT RESPONSIBLE FOR:
Shoulder pads
buttons
zippers
dyes and colors of fabrics
NO BEADS
You know what else isn’t responsible for shoulder pads, buttons, zippers, dyes and colors of fabrics and would probably prefer not to have to deal with beads? My washing machine.
Is it not cleaning a garment with care for the above list of items that warrants the existence of a dry cleaner in the first place? What exactly do the folks at Rick’s think customers pay them to do? Well, it certainly isn’t clean and take care of their cloths. This one is my fault. I should have believed the sign.
Oh, and just to top of an all around horrendous experience with Rick’s, when I arrived at their store at 7:04 PM to pick up my garment after racing there after work, two girls inside shook their heads at me while I pleaded with them to let me get my jacket through the glass. Then one of them came over to flip the sign around from «open» to «close.»
Thanks.

You get what you pay for. Actually you get much, much less at Rick’s Cleaners.
After a few times of not getting my items back very fresh, I asked if they could give them a little more tlc. Attitude, but that’s the usual. Fine, whatever. When I went to pick up this particular batch of clothes, I didn’t have time to check them.
When I got home, I noticed a key button was missing on a sweater dress. This button was distinctive and the dress can not be worn without it. I immediately called and asked if they had the button. Their response was that they throw all of them away. No sorry, no customer service. She then said I could come dig through a ratty box of buttons, which in desperation I did. Also important to note, my other sweaters looked as though they had been put through the ringer– peels galore that didn’t exist before.
Hey, things happen. Buttons go missing– no big deal. This place did NOTHING, not even apologize. At least keep buttons for a week before discarding them.
I suppose this incident was the one that just put me over the edge. My advice: Pay a little more and go to a place that gives better overall service.

Clothes come back smelling worse than they did when they were dropped off!

Ive been to this Ricks several times. Only because it’s close and cheap. But, I got a pair of pants out that they dry cleaned a couple days ago and they smell foul ! My goodness. Has me wondering if somebody at the cleaners wore them ! Don’t think I’ll be going back to this one !

Very cheap and they do a great job.

A co-​worker recommended this particular Ricks because it is close to my neighborhood, 78 702. The prices were great, $ 2.39 clean/​press shirts, all day long. The shirts were ok, nothing special requested, nothing special done. However, there is ZERO!!! ZERO!!! customer service. As I read other reviews of Ricks Cleaners, this seems to be the case in most locations around town, ok work, absolutely no friendly smile, no chit chat, just drop off and pick up. These employees are either the unhappiest folks in town, or working for Rick’s Cleaners is the most miserable place to work in Austin. I may go back, but I think I’ll go back to Estrada’s Cleaners on 7^th street. They are a little more expensive, but the friendly smiles and howdie’s are worth the little extra I pay… and they have a drive thru… and the owner supports the Longhorns, so there you have it! Peace to all the employees @ Rick’s, and a sweet goodbye! deadheadgrams :)