Robert C Raley, MD

The office visit itself was fine, but after going in for a routine physical, which is supposed to be 100% covered by law, I was sent bills for the bloodwork. My insurance refused to cover it because apparently it was sent to the wrong lab. The office staff implied that I needed to become proficient in medical billing practices to receive proper treatment under the law. Apparently it’s up to me to tell them the name of the correct lab to send the blood work to.
I was also charged for merely mentioning a previous condition. I received no medical care for it at that visit but was billed for answering honestly when asked if there were any prior conditions. I’m currently in a 2^nd round of appeals and will take this to court if needed. There isn’t any circumstance in which I will A) pay for this visit or B) return again.

Amy Kowalski — the Clinical Nurse Specialist is amazing. I really like her and the other provider — Aline Zerinugue. I have been treated better here than at any other doctor’s office. They take time with me to help me understand my labs. They treat me with respect and they are fun to be around. HIGHLY recommended!

Hmmm. Am somewhat disturbed after having read many of the reviews regarding Dr. Raley. I met him only in passing today during my appointment with his nurse practitioner, Amy Kowalski. I can’t comment at all about Dr. Raley since I am a brand new patient. My first appointment was today, and Dr. Raley was only present for a minute or two when Amy actually diagnosed me. I can say that Amy was absolutely awesome. I would definitely make another appointment with her. Her bedside manner was wonderful, and she was very easy to talk to and friendly. I consider these things to be very important in any doctor or nurse practitioner. I don’t want to feel as though my doctor is just some robotic person with no personality, warmth, or bedside manner. Until today, I hadn’t been to a doctor in quite a few years. I currently have pneumonia, so I had no choice in the matter today. I hadn’t had a physical in about 15 years, so I figured this was why I had to pee in a cup, have an EKG, and have extensive bloodwork done. The chest x-​ray made perfect sense since I have pneumonia. But now, after having read other reviews, I wonder if all the other tests were run merely because that is how Dr. Raley conducts his business. I basically had a physical of sorts today, which was actually good for me to have, but now I know to pay attention to my bill and to make sure in future visits that I’m not being lured into tests I don’t need. After all, I’m not made of money. I’m now worried about the bill I’ll receive and whether or not I’ll be able to pay what my insurance doesn’t pay. By the way, my 5 star rating goes only to Amy Kowalski. It has nothing to do with Dr. Raley.

Very disappointment with this office and doctor. The office smells like BO and does not seem to be clean/​sanitary at all. Their office visit charge is outrageous and if you list any of your prior conditions they feel the need to charge you an additonal fee calling it an office visit when all i was going for was a routine physical as a new patient. I thought I was doing the right thing by listing my previous condiditons. They double billed a one office visit and told me to take it up with OBAMA …

I am still SO HAPPY with Aline. She is amazing at dealing, talking, and making feel at ease with all my check ups. I would recommend her to ALL my friends and family.
Though I do miss Debbie I LOVE Aline’s new nurse Alex. She always gets back to ASAP when I leave her messages concerning blood work or info on medicines. She is amazing.
I can’t help but feeling every time I leave the I am in the movie Doc Hollywood. Meaning I always feel at home and I am a person the matters. Not just another patient.

Dr. Raley is about the worst service provider I’ve ever dealt with. Be warned. Examples:
1. They will nickel and dime you to death. Although my insurance company covers 100% of my annual physical, I still received a bill for $ 435 related to the physical. When I called to find out, I was shocked to hear that the bulk of that was due to a «New Patient Setup Fee». Furthermore, for test results, the busy doctor makes you come in for an office visit (aka Revenue generating opportunity) and that cost me $ 168.
2. He will NOT talk to you on the phone. Any question, test result, etc you may need from him, requires an office visit. See #1 above regarding my thoughts on that.
3. His staff is so incredibly unfriendly. I had an urgent issue that was time sensitive and needed immediate attention. I am not kidding when I tell you that it was nearly impossible to get his lab technician to look up from her coupons to give me the time of day. It was beyond disrespectful and frustrating.
4. Office needs some serious upgrading!

I also want to put in a good word for Dr. Aline. She was fantastic.
She was super nice, took her time listening to me and everything I had to say, explaining things to me in a way I can understand, just everything. She was recommended to me by a friend and I would recommend her to anyone.

Have been going to Dr. Raley for a couple of years and have decided that is enough. Only started with him after Dr. McMullen became ill & could no longer practice medicine (a GREAT MD, by the way).
His nursing /​lab staff are great, some of the office staff… uh, not so. The nurse practitioner, Aline Zeringue, is outstanding and the only reason my partner continues to go back. Many of her female friends say the same thing and will follow her where ever she goes! She is the kind of medical professional you hope to find.
I guess if I were to sum up my experience with the doc, it would be that at this point in his career, he is way past listening, caring and concern and all about billing and portfolio value… move ‘em in, roll ‘em out.
Oh and BTW, Tee time, 9AM at the club…