Sames Red Barn Motors

I had a rare and exceptional experience with Sames and Susana Woodward. First off, their dealership is well stocked and wonderful to deal with. Everyone gave me their utmost attention during my car purchase. Susana was, however, the standout by far. Her professionalism and «extra mile» attitude makes her the best sales person I’ve ever encountered in my 20 years around the auto industry. If you have a car need a car in the Austin area, don’t bother talking to anyone else!

Can I do a negative starred review? So today I went to go pay my car bill, and as soon as I got there, I noticed that nobody was in the office section so I stood there and waited. Keep in mind I arrived at 9:30, so I knew they were open. I waited for 15 minutes without being greeted or even being told that it’ll be one second. Nobody even came out to assist me until I started loudly sighing and throwing my keys on the table. I would’ve walked right out without paying my bill if it were not for the fact that if I’m 1 day late, they’ll turn off my car. Trust me, as soon as I’m done paying this trashy car off, I’m NEVER coming back here again. Is this how you guys treat customers?

Don’t ever buy a car from here! Both the brakes and the thermostat housing needed to be replaced within 4 months of having my car… To my surprise, the latter isn’t covered in the warranty. I work 2 jobs and am having to take time from both to bring it in to get looked at and to get fixed… I suggest to pay for a car history report before signing anything from these snakes

RAN UNAUTHORIZED CREDIT CHECK
These guys will run your credit even AFTER you tell them you aren’t interested in a car! don’t trust them because if they will do this they will do ANYTHING to make a sale including sell you something they KNOW is JUNK!

This place is awful, I got a car in here after a month I had some problems with it and they are refusing to check it now they are saying my insurNce has to fix the problem they told me they don’t have nothing to do with it no more, I would not reccomend this place the customer service is horrible!!!

Do NOT trust this business.
I called ahead to make sure the VW Jetta I saw listed online was still available; I was told it was and made an appointment to come view it. An hour and a half bus ride later, I showed up to the dealership and was told that the car had a broken seatbelt and had been taken away for repairs that morning. It all seemed fishy and I was annoyed, but I figured I had made the trip and might as well look at other similar cars in their lot. The saleswoman (Angela) kept steering me towards another VW Jetta with 40k more miles on it than the one I had seen online and would not drop it, refused to show me other cars, and eventually I walked out of the dealership. I don’t believe they even had the car I was interested in at all, it was a bait and switch.

I come here for my routine oil changes and no problems at all! The price is reasonable for the basic oil change and the staff is friendly. I feel like I can trust these guys when I leave my car there for a few hours and they never charge me anything extra without asking first. As long as I live so close by I’ll be a regular :)

HORRIBLE experience.
I took my car for a diagnostic because the car was making a squeaky noise. I walk in and tell them what the car is doing and say I think I may be the water pump but I’m not sure. They claim to do a diagnostic which I never received the reading so I pay $ 300+ to fix. The car is still making a noise I take it back and now its the Harmonic balancer? they man that looked at my car even said, «oh yeah, they should have seen this» I say shouldn’t that had been in the diagnostic??? They gave me some story… hmmm? I go and pick up my car and the engine light goes on? I take it back and now they are saying its spark plug wires and cylinder pack and it was going to cost around $ 700 to fix!!! My car was running fine other than the squeaky noise. Now it runs horrible. I’ve taken it to the Ford dealership (my car is a Mustang) and they are baffled? They asked was the car overheating? No, dripping water/​coolant? No then why did they change the water pump? I said because I told them I thought that’s what it could be. They said did you get the reading after the diagnostic? I said no? I’m a girl and maybe my mistake but I have to trust when I take my car in for repairs that they are honest. Again, my car was working absolutely fine until I took it there. Now that I’m reading the reviews I should have not gone there! When I left they were aware of my frustration. To date I have not received a follow up! I will let as many people know about my experience. Social media is a powerful tool. I don’t use it for things like this but I assure you my friends friends friends will now about my experience at Sames!!!

I had a bad experience with this so-​called dealership. I bought a car from them then started having problems that it would burn out the Alternator so after paying a mechanic to replaced it 6 times I decided to call the dealer. I would never get a call back from the General Manager after leaving a few messages. So I talked to a so-​called assistant GM so I took it in and after a few times of them fixing the problem they would say it was a bad Alternator or bad battery or nothing was wrong just charged the battery. I wanted to trade it in but no help from them. They wanted another $ 3500 down in order for them to help me. Do not trust these people. DO NOT BUY BUY FROM THEM!

The place was very unorganized and the customer service sucked! It took about 20 min for someone to actually approach me and then gave me their card and walked away. When I asked to see the cars he just pointed and said, «walk over there and come back if you have question». I will NOT be returning!

This place is awful!!!
I will be short and straight to the point so you feel bad for me and for them.
They gave me 22% on a Jeep 06 89 thousand miles.
The car was worth 7 thousand and they sold me for 13 and plus 22% it was total 19 thousand average. I am lady and I am clueless about car, my Dad past away and never taught me how to make a deal in a car. He was good at that! :(
I paid punctually $ 400 monthly for 2 years and I then I transfer to credit union and is still high because I am building credit, since I never had it, but is BS and totally BS doing this with this dealership.
Now I paid 12% with Credit Union, has been a year, my credit is the same, I am never late and always punctual, Credit is BS as well. I don’t have debts, credit cards and I use cash. I have a job and I am less stress person.
I learned this place is BS.
My car showed many issues and they never cared about they never fixed and I had to pay for mechanic to fix it, and the 2 years insurance they mention needs pressure of you to put them in the wall and be rough otherwise they will you make you fool.
If I could put this people in court I would but I am tired of dealing with them and is been a year I don’t have to deal anymore.
The best winning situation here is no one in this country making deals with them so they can shut the door.
What a shame!

I had an excellent experience here. They helped me get an awesome car even though it was tough to get me financed. Alfredo was my sales rep and he was very helpful. I would recommend to check them out if you are looking for a car. Plus if you refer someone you get $ 100. Tell em’ Edward D. sent you and we’ll split the referral bonus if you get a car there.

I bought a car from sames 5 years ago paid on the car for 4 years never late with a payment. The 5^th year the car started to give me problems. I went back to them to trade it in thinking I would get a great deal because I was a repeat client. Well they treated me just like anyone they hadn’t done business with before. They wanted me to make a $ 600 car payment with $ 3,000 trade in on a 05 Nissan pathfinder. I left the deal on table and went else where and got a great deal. Also amongst running my credit I found out that sames didn’t report that I had paid off my car to the credit bureau. I will never go back there or tell a friend. If I could rate 0 stars I would.

great sales team, best prices in town

Love my new (new to me) H3! Buying a car can be intimidating to say the least and these guys (Ivan and Chris) listened to my concerns, answered all my questions and even trusted me to take her (MY new H3) home for the weekend. I did my due diligence and researched the vehicle value and walked away with a great deal. Ivan even went above and beyond and drove my other car home for me since I was not trading it in. If you are considering buying a used vehicle you should stop by to see what they have to offer. Thanks guys for taking care of me!

I would not recommend this place. They think that they can take advantage of people. The cars have no prices up-​front and it turns out that the prices of the cars change as they see fit. Worst of all, the prices are almost twice as much as the value of the car on the Kelly blue book! Not to mention that they will offer a «reasonable» 23% interest! Find a better place where you’ll be better valued as a costumer!