Scott M Haydon, MD

I saved for a very, very long time to have a breast lift augmentation. My first impression and visit experience was positive and I scheduled the procedure. I called before my first post-​op appointment to notify the office that I had pain in my right breast and an area that absolutely did not feel right-​I was told it was normal. I continued to have a quarter– half-​dollar sized area in the right breast that was very, very painful and felt different to the touch. I work in the medical field and had several nurses in the office look at the area. They said the area was indeed «puffy» and noted a suture protruding as well as the texture of that area feeling wrong. It was extremely painful to the touch. I called and the office did work me in-​the suture was trimmed down but again I was told there was nothing else wrong. I felt like they were blowing me off-​Dr Haydon basically said he noted the area I was talking about and then said he didn’t really see what I was talking about. I made several appointments to be told the same thing. My breast began feeling hard and overall more painful. I now had a breast contracture. I feel sure this started right after surgery and after research [on my own] believe I had a hematoma that was never addressed. When I called again and went in for another appointment Dr Haydon confirmed I did indeed have a breast contracture and that would require removal and replacement of the implant. but NOT to worry as Blue Cross Blue Shield was very good about covering this surgery and I would önly have to pay for the replacement implant [about 900 to 1,000 dollars I believe]. The office submitted the info to BCBS and I recieved a letter stating they would not authorize the procedure but the doctor [and I] could ask for an appeal. Back to the office-​this time Dr Haydon said «Blue Cross is not one of the insurance companies that is very good at paying for this procedure.“I was dumbfounded. He said he would write the letter for the appeal. I called the office to ask if the appeal letter had been written and was chastized by his nurse who stated he had «written a very strong letter» to the insurance company. I then requested my records and no such letter had been written-​in fact there was only the initial letter in the records. I practically had to beg the nurse to look back at the letter and look at the date-​she finally realized no 2^nd letter had ever been written. An aquaintance of mine had gone to another MD in the same practice and said she had similiar symptoms and her doctor immediately prescribed her singulair and a breast band [that her MD had overnighted to her home] and her symptoms resolved almost right away. I was never offered those tools but read in my «chart“‘ that Dr Haydon DOCUMENTED he had given me a prescription for singulair. I called his nurse who told me «well, we don’t know if that would have even helped“‘. I understand this was not a medically necessary surgical procedure. I could maybe even understand had the treatment been prudent and time sensitive-​my records clearly show there was an area of concern [ Dr Haydon even made a hand-​drawn notation of the area]. I understand medicine is not an exact science and I am not one to even file a complaint about a doctor-​I feel so silly for doing something for myself and spending the money on myself. I don’t have thousands and thousands of dollars for the 2^nd surgery and will have to start saving again. I called another plastic surgeon [not in the same practice] and was told he would not do the second surgery as he and Dr Haydon both do surgeries at the same hospital but I could make an appointment with him and for a fee he would give me a second opinion. I am not sure where to turn to at this point. I cannot sleep or wear any clothing that does not cause pain-​I look disformed and I am in pain ²⁴⁄₇. I sincerely hope I am an exception to the rule — my experience was simply aweful.

Dr. Haydon and Wanda are tops in my book. I have been to the office weekly for a couple of months now and have had a successful procedure. .. They are both very caring, concerned, and helpful!

What a nice office! They must have some extra $$$ to spend on the interior decorating because Austin Plastic Surgery Institute was a snazzy place. Because of the soft lighting, beige carpet, and classy furnishings, I felt like I was walking into a fancy store or salon, not a doctor’s office. The exam/​procedure rooms were also comfortable – clean and appealing without the cold sterility you usually have in an office. Austin PSI is sort of attached in a hospital, too, which is probably really convenient for more serious surgeries.
I met with Dr. Haydon in March and found him friendly and approachable. He looked at my leg and was concerned that I needed to have it checked by a dermatologist before he did any surgery. Even though we weren’t doing the procedure that day, he took the time to explain it very thoroughly; he even drew a little picture of what my scar would be like. Additionally, after looking at my medical history he had some other good insights – things my PCP had never told me were available. Dr. Haydon recommended a dermatologist on my insurance plan who could schedule me almost immediately. He and his staff made an excellent first impression.
In April, I had my surgery. Dr. Haydon and his nurse communicated clearly the risks of the procedure and made sure I understood exactly what was going to be done. I only needed a local anesthetic, but it was a very thorough dose of lidocaine. I didn’t feel any pain for over 12 hours. He also injected epinephrine as a vaso-​constrictor, so I hardly bled at all. That made being awake for the surgery much more tolerable. I really don’t like to see my own blood. The doctor used dissolvable stitches inside and regular stitches outside because apparently the dissolvable stitches can irritate the skin. I appreciate that he was considerate enough to want to avoid skin irritation and reduce scarring, even though it meant I had to go back to get the stitches removed. That, by the way, went smoothly, too. The nurse removed the stitches and applied some adhesive and steri-​strips in under 10 minutes, so I was able to get back to work before my lunch hour was even over. Dr. Haydon also sold me Scar Guard for $ 49, which is $ 16 less than I could buy it online. What a deal!
By the way, Dr. Haydon takes Blue Cross Blue Shield, but the other doctors at Austin PSI do not.