Service Wizard

Called Service Wizard at 9am as my furnace stopped working during the night. They sent someone out (Shane) within an hour of my call and the issue (Igniter) was fixed within 15 minutes. Price seemed very reasonable as well.

I met with 3 businesses before we decided on Service Wizard. John came by the house… he was more thorough than his competitors when looking at the existing system and his price was well over $ 1000 cheaper than the other quotes. The installation crew was great and went the extra mile for us. I did alot of research before using Service Wizard and I couldn’t be happier. They rate well on all the sites I checked (including Angie’s List) and exceeded my expectations.

– Original Review: 1 Star –
I felt pretty good going with these guys after I had read the reviews, but this faded rather fast after they completely dropped the ball. We had a few calls with them and they came out to our house for an inspection. They had given us a verbal estimate on replacing our system; however, we had asked for it in writing so we could better understand the multi-​thousand expense we were considering and this was never sent — even after we followed-​up. I don’t feel like, as a customer, I need to chase down someone to pay them several thousand dollars. If they can’t be bothered with furthering this process along and to close the deal — we’ll take our business elsewhere.
Working with them ended up being a big waste of time and money. We already paid them over $ 100 bucks for the initial appointment and now will likely have to do this again with someone new. Not happy having to start this all over… Boooooooooo.
– UPDATE –
My review spurred a response from the owner Charles. He phoned me today and apologized for the issue explaining that my information had been misfiled under the wrong name. Can’t say this made me feel much better about the company’s practice and this still didn’t fully explain how we totally got dropped; regardless, I did appreciate the call. He went out of his way to try to make the situation right. While this was a nice gesture, I’m still not comfortable using them for this major work on our new home. With such great reviews, I understand that this was probably a random slip-​up on their part. I hope they learn from this mistake and other customers don’t fall through the cracks moving forward.

Recently a heat pump heater and AC unit were replaced in my boss’ house, where I also have an office. The work which was scheduled for two days was completed in one. The workers stayed late to finish so the boss would not have a miserable home for the night. NICE!
Then I just got the electric bill, cut in HALF!!! Efficiency investment!
Definitely recommend to others!

These guys get it! Quick service at a fair price. Just had a new a/​c unit installed at our house and have zero complaints.

First of all my wife called another company to fix our AC. We were told it was a coil (a crucial part of the ac system). $ 3k was my quote from this company she found. Holy moly — $ 3k? We paid for the service call and I then called Service Wizard, They said it was less than $ 2k (all included) — 40% less. It was fixed in under 24 hours and I am now cool and happy and I think Service Wizard is cool too.
Clean guys with smiles and seemed happy to be helping us. I hope to never have another problem, but when I do I know I can trust the price and service from Service Wizard.

I’m done with these guys, I had them out here on 7÷23÷15 for their $ 69 seasonal service, it cost me $ 328-ok…in fairness there are two units… I didn’t complain about the mess the guy left me, the fact that he didn’t cover his shoes when he came in, the fact that he hit my garbage cans with his truck when he left… but now the AC isn’t working, I call them and the guy tells me that they won’t stand behind anything, tells me how much I have to pay to have them come out here… I got hot and used a single four letter word, I shouldn’t have, apologized for offending his sensibilities and he hung up on me… had them here twice, spent almost $ 600 and now I’m the bad guy… never again…
10÷13÷15: To be fair, one of the principles, John, did call to express his concern with the situation. A lot of people would not given the amount of good reviews, they might just figure, what the heck… but I have to admit that John took this very seriously and it was much appreciated. The contact on the phone was an anomaly… likely…good guys

I highly recommend Service Wizard. They were referred to me by a friend in the neighborhood who recently had A/​C issues.
I left a message at 10am (Sunday of Labor Day weekend), got a call back at 10:30, appointment for 12, fixed by 12:20. Shane called me on his way, was on time, friendly and knowledgeable. I never expected a resolution within 2 ½ hours of calling. I don’t post a ton of reviews on Unilocal but I was so happy with Service Wizard that I posted here and on Facebook. Don’t even bother calling other places.

Emilio was very thorough and efficient! I would definitely recommend using Service Wizard again in the future!

Check this out, the temp is near 100 and 60 minutes after I called for service, Terry from SW showed up to repair our A/​C. After greeting him I warned him about the wasps nest near the unit that had just stung me three times prior to his arrival. Undaunted, Terry fearlessly entered the area and was immediately and viciously attacked. I will always remember him running, while covering his head, and saying, I paraphrase, «Dam! I see what you meant they got me too». He then decided to go on the offence and retrieved a can of Wasp spray from his truck and proceeded to extract revenge from the winged assassins.
I thought his efforts were over the top and well above what I expected or would have done myself. Moving between the attic and the unit he had us cooling off in 30 minutes. I highly recommend Terry and his Company.
NOTE: don’t be fooled by other companies that charge more than the $ 70 service fees SW charges.
And that’s no BULL!

My AC decided to quit on me on the hottest day of the year, August 12. By the time I got home, it was too late to call anyone for the service. I called Service Wizard next morning around 7am and left a message. I also contacted three other HVAC company, but all were answer machine. Service Wizard was the first one to call me back and indicated that the earliest they can come out would be the next day. I made that appointment but thinking we probably can’t make it through another night without the AC. I decide to begin troubleshooting myself. Based on my limited knowledge and Google/​youtube help, I diagnose that it was a blown capacitor in my condenser unit. Unfortunately, I was unable able to locate the part locally and Amazon can deliver the next day for $ 25.
As I was debating if I should order the part and fix it myself, Charles called me on the phone that he can go ahead and stop by on his way leaving the office given I live less a mile from their office. He quickly came by and gave the same diagnosis of blown capacitor. He even gave the comment of «he was hoping that it would something easy». He quickly made the part replacement and my AC was back up and running. He was nice and kind, and let me know he would email me the invoice. He was then on his way after a 10 minutes service call with me. My family and I are truly grateful for the service and not have to go through another night without AC.
The owner also seemed really care about their business and the customer. I received a follow up call from John asking about the service and how they can improve. I would definitely recommend their service to anyone and keep them around for future HVAC needs.

Great service, tech was out here within a few hours and had the A/​C repaired quickly.

Quick, and easy. I was amazed that Terry could come out same day service on a Sunday, couldn’t ask for more.

Trustworthy, Reliable, Honest and Professional!
Called at 9am on a hot Saturday and Emilio was out in a couple of hours. Fixed my AC promptly and at a great price. He was honest, helpful, friendly and didn’t try to convince me to buy a new unit or spend a ton of money on stuff I didn’t need. He just fixed what needed to be fixed and gave me some good tips on preventative maintenance. Service Wizard has earned my loyalty and I’m writing their contact info on my AC unit with a Sharpie in case I need them years from now.

We had a great experience with them. Very professional and knowledgeable the technician. He was able to fix the issue quickly. Great experience!

AC was not cooling as well as it should have been, so we called Service Wizard. Shane came out the same day (same day service?!) and quickly diagnosed the problems, cleaned the outside unit, added coolant, and told me what I needed to know for preventative maintenance. When the unit came back on, the difference was immediately noticeable. Problem solved!
Shane really knows his trade. He is polite, friendly and professional; he works cleanly and quickly. He reviewed the bill with us before he left to make sure we understood what he had done and what was being charged. It’s obvious why these folks have five stars on Unilocal.
We will absolutely call Service Wizard for any future AC and heater problems. Thank you!

Excellent and honest service from these guys… I called them yesterday evening with AC just blowing air and not cooling. Shane came over this morning on a Saturday, diagnosed that I needed a couple pounds of refrigerant and a new fan motor and in less than an hour I was back in action with cold air !
He was professional, quick and efficient. If you want honest service and not be upsold on parts that you don’t need, then this is the company.

I am so pleased with the emergency service this company provided within hours. Shane had the new programmable thermostat installed in no time. I highly recommend this great company

A/​C failed on me on Sunday night, April 19. I called and left a message hoping I’d get a Monday call back. They called me back at 7:30 pm Sunday as well as messaged me via the Unilocal app to let me know they could check it out the next day. Emilio got to my house on Monday afternoon, identified the broken motor and now it is Wednesday the 22^nd and I have A/​C again. A+ on service and execution for this company.

The wife and I got home Thursday (¹⁄₈) evening with the kids to realize our heater went out… awesome, right before an ice-​predicted weekend! After troubleshooting possible problems for a bit, we decided to wait until the morning and just call someone out.
Service Wizard had great reviews on Unilocal so I went with them. After dropping the kids at school, I called around 7:45 AM and was told someone could come out between 11 AM and 1 PM. I informed the guy that our son had a school event until about 11:45 AM so he made our service call range from 12 PM to 1 PM instead; no hassle, no hesitation. We were told we’d get a call about 30 minutes before the tech arrived and we did. Our tech, though the name escapes me right now, was friendly, professional, and most importantly found the problem in less than 10 minutes. He told us a tube leading to the pressure switch got clogged (likely because of a bird trying to make a nest up in the air vent). We were only charged the service fee ($ 79) plus $ 10 for the labor of unclogging the tube and cleaning out some debris from the air vent. Not too shabby at all!
Service Wizard was friendly, prompt, flexible, and fast. We’ll definitely use them for heat or a/​c issues in the future.