Simply Austin Furniture

While the prices are extremely reasonable and we would love nothing more than to give 5 stars and to promote this local business, our experience suggests that there is room for improvement here.
We ordered 1 sofa, 1 coffee table, 1 area rug, and 1 side table from Ben. We got the Black Friday deal of 10% off which saved us about $ 150.
They only had 2 of the items in stock and would have to order the other two from their warehouse but assured us that everything would be delivered to our house the following Thursday.
Thursday came, no call or email about the delivery by mid afternoon so I called them. Another employee answered the phone and explained that he didn’t see my name on the delivery list but would try to ask Ben and get back to me. I heard nothing back.
I call the next day and again we are not on the scheduled delivery list. At this point I’m more irritated that I’m the one who needs to hunt down my own order when I feel this should have fallen on the business to inform me of any delays with our order. Penny calls me later on Friday and says that the couch was damaged when it arrived to their shop so she would need to deliver a new one on Monday. No problem, accidents happen and I appreciate their diligence.
Monday comes and I get everything but the area rug. They did not inform me of any delays with the rug, this is a surprise. I call the store and they say it’ll be delivered Wednesday.
I get no call on Wednesday, I call them, the rug is there and it is then delivered.
If you don’t mind chasing down vendors that you shell out $ 1400 to in order to track the delivery progress then this place is great! For us we found it a bit unprofessional to have to initiate communication so many times and not to be informed of delays.
**Since I like to be part of the solution and not only the problem, I’d suggest establishing an email alert system. I see how busy Penny and Ben get in the store, I certainly don’t think the poor communication is malicious, and calling each customer with little updates would be tedious. But perhaps shooting out a quick email which can be done while multitasking and takes less than 40 seconds would reassure the customers and improve professionalism.**
Our pieces are beautiful and we love them.

This place is amazing! Beautiful furniture, very sturdy and long lasting. Adorable dog helps you cheerfully pick out your new furniture, and they never try to upsell you; they’re clearly just trying to help you find the best fit for your home.
We had a little confusion around the delivery — wrong number — and Ben was kind enough to deliver our table the next morning on Thanksgiving, thereby saving my family meal. Great service, great products, a true Austin original store. Love it! We have three pieces from them and we will certainly be coming back for more.

I absolutely love Ben and his group at Simply Austin! Yes, there are occasional communication issues, but this is a small business. It’s probably up to you, the customer, to make sure you’re getting updates. But that’s not the most difficult thing in the world
What is difficult, is finding unique, interesting, well priced items that suit my style. Ben and team do this in spades. I’m a fan and I’ll be back for the next item we need!

Nice enough to start… like the funky show room… seems like a good outfit… more options in the catalog… easy to work with
Getting the delivery is a nightmare… scheduled three times and it was a no show no call each time… still an adventure
if you have a truck it is not a problem… but if you are going to get something delivered… it seems like an ordeal and by reading stuff below — well… others seem to have had this issue as well — not sure why this part of the transaction is so hard 1) agree on a time 2) show up 3) call if you can’t…don’t mess it up three times in a row — — — can’t imagine it being worse elsewhere

I never did receive the items I ordered. It’s been two years so I forget exactly how many phone calls and how long it took before I got a refund, but it was MANY, and A LONG TIME. Only when I threatened to take them to court did I finally, reluctantly, get my money back for things I never received.

i gave them a credit card to hold a sofa. After a couple weeks, i said if someone walks in an wants that sofa sell it as we are not sure if the sofa works for us? turns out they charged my card that night for the sofa, then i got the song and dance about refund, then i went to the store to talk with the guy and the owner and his sister (the other owner) were there and had no idea. so i forwarded the emails and said they would take care of it. so 5 months later i got the credit card company involved and it will take another 6 weeks to clear this up. what a mess. very nice people but other than cash and carry, i would think twice…

My partner and I have been stopping in here for a little over a year now and as the stock changes often we were able to find something that we really liked. We bought a dining set and a coffee and end table. While the ordering and payment process was easy, the delivery was a bit of a headache. We scheduled the delivery for 2 – 3 and they were supposed to call us 30 minutes before they’d would arrive. We never received a phone call and around 2:30pm I began to call the store. No one answered for about 2 hours. I literally called 20 times and finally someone picked up. Also, I almost forgot to mention that their voicemail was full. So after I finally got a hold of someone (Ben) I was told that we weren’t on their schedule. I was told that Mike forgot to put me on the schedule and that it wasn’t the first time today that he dropped the ball (not very professional). So, about 5 hours later they showed up… missing part of the order. We ordered 6 chairs and got 3… and they were used. On top of that, the delivery man called the store and checked to see what the issue was. The woman told the delivery driver that we knew they were used (which we did not) and that the other 3 were on back order (which we were told they were in stock)…So the refunded and doubled the delivery fee totaling $ 80… Mind you, both my partner and I missed work to handle this whole ordeal and I get paid more than $ 80 in 4 hours, and we still have only 3 chairs. So they told us the additional 3 chairs and the replacement 3 chairs would be in that Friday and we scheduled the delivery for 5pm… guess when they showed up? 8:45pm on a Friday evening. Fortunately we had no plans until later that evening… That’s the story… Take from it what you will.

Love this place! After moving to Austin, I bought all of my Living Room Furniture here. One item was delivered with a scratch. They exchanged it with no hassle.

These guys, including Penny, are pretty terrible.
I purchase about $ 2,000 worth of furniture from them, and then returned a few weeks later to buy something else. The prior purchase had been painless, so I figured I’d go to them for all my furniture needs. They told me that the item would be delivered on Friday. Friday comes and goes, and nothing is delivered. I called them and the voice mail box is full. I email them and receive no response. Next Friday comes, and still nothing. And then next Friday, and still nothing. I finally drive out to the store and tell them that I’m rather upset that: (1) there is no way to get a hold of them other than to come out to the store, and (2) they never delivered my item like they had promised. They told me that the item had been inadvertently delivered to someone else, and that I would be refunded that day. Fair enough, I said.
Then, I waited a week to see if my money had been refunded. Nothing. Waited another week. Nothing. Called them. No response, and the voice mail box is full. Called them the next day, same thing. Had to finally drive over there again to get my money back. Penny said she had personally returned the money earlier but that she’ll write me a check again. I don’t know if Penny is dishonest or oblivious, but either way, I won’t be returning. Unless you have loads of free time and love to pay for stuff that you don’t timely receive, I suggest you look elsewhere too.

Bought a few things from Simply Austin a few months ago.
Unfortunately, we had some minor shipping date/​ordering confusion.
However, Penny and the rest of the folks were over-​the-​top and extremely professional in correcting the issue.
I’m writing this because despite the issue, I will buy from them again, simply because of how well Penny handled everything.

If I was writing this review 2 years ago it would be a 4 star… My boyfriend had purchased some furniture from here almost 3 years ago The service was great, he received it next day and the price was great. Its not the best quality furniture but its nicer than IKEA. Perfect for an apartment.
At the end of January we decided to purchase a beautiful mid-​century modern couch. They told us we could pick any fabric so we selected a peacock velvet. I was so excited because it was very unique and modern. They gave us a price, we wanted to pay cash so we waited till Monday to pay so we could go to the bank. We placed the order and we were told 6 – 8 weeks.
Eight weeks later I call and were told it would be arrive next Thursday.
Nine weeks I call and it has arrived but is in the warehouse.
Ten weeks I call and get voicemail, but the mailbox is full so I cant leave a message.
Eleven weeks I finally get ahold of someone and guess what– the order was never placed. Apparently the couch could not be made in the fabric we selected. They knew this two weeks after the order was placed but never relayed the information to us. We did receive a refund in full (in cash) very promptly which I appreciate.
If you choose to buy furniture from here do not order it! Buy what is on the sales floor and you will not be disappointed.

So I am giving this place 3 vs 5 due to the delivery agreement confusion.
Mike is really great and was very helpful. I bought a couch and bed frame here recently. When I bought the bed frame they said it would take 2 weeks to arrive. Fine. No problem. 3 weeks later still no bed frame.
When my couch was delivered the delivery guys said «oh yeah your bed frame isn’t in yet». The store didn’t even call to let me know. So I called, she said we will call you back ASAP, no call back.
Called the next day (Tuesday) they scheduled it for Friday and weren’t even sure if it was even in yet. Hmmm. Friday comes, no delivery. I called they said «we don’t have you down for today» UMMM what? Scheduled it for the following day. Then their OTHEE delivery truck had mechanical problems (unforeseeable) but they said that would delay them another hour and I had a birthday party to go to. Had to re schedule again.
So 3 weeks and confusion later the bed frame finally came. I spent $ 330 on it but it isn’t very good quality, not even $ 330 worth.
Love the couch, but I don’t think I would purchase here again.

Initially I was very impressed with Simply Austin Furniture from the prices to the customer service, and I purchased several pieces of lovely furniture from them in December.
Since the dining room set I purchased was the last they had and was the floor model, they offered to swap out the chairs and table inset for new ones when they were able to restock the furniture in January.
Fast-​forward to February, I still don’t have the new chairs and inset. My experience since my initial purchase has been very poor. I called approximately five times last week and no one answered. I left voice mails and no one responded. I started thinking the entire business had shut down until I drove by and noticed they were open so I stopped in. The owner apologized for not answering or returning my calls, and let me know that the new furniture hadn’t come in yet. She promised to call later that evening — no surprise she didn’t call.
I’ve made three more calls since then, and finally have a delivery date of tomorrow. One more disappointment though, at the beginning of the call, even though I stated that I expected to receive a new table inset, the sales representative informed me that per the owner, I would be receiving an entire new table. Later in the conversation however, and after he had spoken with the owner again, he informed me that I would only be receiving the inset.
Needless to say I am not impressed. While I love the furniture I purchased, the customer service aspect has been pretty dreadful. If they don’t already have the furniture in stock, good luck getting it in any sort of a timely manner, and good luck getting a hold of them outside of driving to their store.
2÷5÷15 update:
The chairs and table leaf were delivered this evening as promised, so I am updating my review from 2 to 3 stars. I absolutely love the furniture I purchased from Simply Austin, and while they need to work on their customer service, I would buy from them again.

I unfortunately have to revise my initial 5 star review due to the lack of communication we are receiving from Simply Austin Furniture regarding the delivery status of a couch we purchased from them 6 weeks ago. They failed to let us know that they are running 4 weeks behind on deliveries and we are still waiting for a response about the current status of our order. After spending $ 2,000 at their store, I would appreciate being called back.

I bought some stools from the store that were in stock on a weekend. I was told they would call me the next day when the manufacture was open to order more. Waited a week. No call. Called and left 4 voice mails over the next 2 weeks. No response.
Called on week 3 and talked to Penny. She said they were going to a show that weekend and would try to get me some. Waited a week for a phone call. Called and Penny said «Oh you are on my list of people to call»… BS
Took the stools back to the store for return. «Sorry our quick books is down», «Do you want store credit», «Not sure if we can return right now»… Penny came out and didn’t say a word… Wrote out a check for the total…
I hope this check cashes because I think Penny is the only coin they’ve got.
TL;DR? This place sucks. Don’t go there.

Blink and you might miss the place!
This is certainly not your standard furniture gallery. No large fancy spread of furniture arranged in rooms, no eager and not always friendly sales associate claiming to be interior designers, instead this seems like the quintessential Austin trailer turned furniture supplier! In fact they did have a trailer in the parking lot!
Having said that, they have a decent collection of anything you might need for a house if you are looking for modern, practical furniture. Everything is laid out haphazardly in a collection of «rooms» and buildings that don’t always fit together.
Felt like a great mom & pop’s place the owners seem to be personable and we’re taking care of some customers. I didn’t find anything there that I was looking for, but will go back if I’m looking for modern practical furnishings.

I took a chance on this place based on the excellent Unilocal reviews (and, also, based on a recent negative experience with furniture delivery from IKEA /​JW Logistics).
Needless to say, the positive reviews about Simply Austin Furniture are correct! On Saturday, I walked into Simply Austin and immediately found the style /​quality /​color /​fabric of a sectional that I adored but, also, would easily cost twice as much at any of the larger (furniture chain) companies. Penny and Mike were super friendly and helpful with explaining the overall cost and delivery process for the sectional. During the transaction, Penny asked when I would like to have the couch delivered (my answer was «ASAP»), and she let me know that she will confirm with the warehouse that all of the pieces were I’m stock (if they weren’t, she was willing to work out an arrangement for me to use the floor model). Thankfully, the pieces were in stock and, on Monday, my beautiful sectional was delivered and assembled by Justin and Roger (both guys did an awesome job!).
Thanks Simply Austin!

I can’t say enough good things about them! My boyfriend and I just moved here and needed to buy all new furniture. We went to over 10 different furniture stores in the area and felt really discouraged after we didn’t find anything we liked for the price we wanted. We went to Simply Austin and they mentioned that they worked with a number of suppliers and carried a range of products. We ended up sitting down with the owner for over 2 hours to talk about our budget and what we were looking for. She helped us find everything we needed and we ended up buying everything from them for a great price. Penny (the owner) was so sweet and helpful and we love our furniture! Don’t bother going to the other stores and save time by coming here first!

This store is fantastic!
We’ve been searching for a sofa along the lines of a Jonathan Adler design but the look for less and walked into Simply Austin and there it was! Gorgeous and lovely in the exact and perfect color and style we wanted at a fraction of the cost! Original design $ 3,695 our new found treasure — under $ 1,000! Their Customer Service is truly great too! Penny asked us what other items we were also looking for and showed us multiple catalogs so if initially you don’t see what you’re looking for on display, ask them, they might find it for you from their vast selection.
Our beautiful sofa arrived the following week and once delivered; they assembled it and disposed of the packaging.
We’ve already told our family and friends to swing by and we will definitely be coming back for future purchases.

This review is long over due. Penny and her son Ben are two of the most amazing people in Austin. They provide quality products and design for a fraction of the cost, and do not sacrifice an ounce of service. This business is the perfect example of why I love Austin, and how to run an amazing local store.
What one can expect from Simply Austin — major furniture brands without all the fancy showroom lights, marketing, and shark sales guy. It’s laid back, they want you to be able to afford the items so they do away with the fancy crap, (like it should be in my book) Believe it or not, they have one of the largest selections of furniture in Austin. BOOKS AND BOOKS of merchandise. They also can deliver items that are in stock next day.
I have purchased numerous items over the past years for my personal home and friends homes — all items have held up to my standards (which are high) and still look brand new.
They sell all styles of furniture — modern, traditional, and transitional.
Leather, various fabrics, wood items, and MDF.
You will not find an upholstery group in town that beats their prices.
Austin needs more small locally owned companies like this — great products, and great service.