Skin Zen Spa

I have been getting my brows done here for a year or two now. The esthetician I originally went to was great, but she is no longer there. After she left, it took me awhile to find someone I was happy with. I had a few different estheticians do my brows that I really wasn’t happy with, but finally I called Skin Zen, explained my needs, and they matched me with Elysia. She is great! She listens to me, takes her time, and frequently checks in. I finally signed up for the facial membership with Skin Zen which is super reasonable, and I love my facials with Elysia. They are sooo relexing and I really do notice the difference in my skin. I will be moving out of state soon, but I feel like I’m going to need to stop by Skin Zen when I come to town. It might take awhile to find a good match at Skin Zen, but there are definitely some great estheticians.

I’ve been coming here for a few years now and always enjoy my facials – no matter the aesthetician. I also have dermaplaning done every other month and have been very happy with how my skin has reacted to it. It’s one of my happy places!

I’ve been going to Skin Zen Spa for a month and a half and my skin is looking A LOT BETTER. I am going from having to use makeup every single day to only using a little bit to cover up whatever is left to clear up.
This place feels like home! the staff is amazing, Emily Pearson really relaxes me and gives amazing facials and oh my god the scalp massage is everything!
Danielle is AWESOME, funny, sweet and she really knows her stuff. She knows everything about all skincare products.
Thank you ladies for everything. See you again

Was looking forward to a facial and massage, arrived and was not greeted warmly. Got my facial (which ended early) their chairs are very relaxing! The facial was a ⁹⁄₁₀ I was very happy. Looked forward to my massage which was next. Waited for my massage therapist and when she arrived she got the paperwork from me and never once asked what I wanted to focus on. During the massage my chin kept hitting a bar on the head rest and was very uncomfortable. The lady who massaged me kept moving the table left and right with me on it and it was very distracting when I’m trying to relax and getting moved around! Her pressure was ok. It really felt half a**. When she got to my shoulders it did not feel okay at all. This was the area I cared most about and she put no effort into it! After excusing my self to «use the restroom» I got dressed and walked to the front. The receptionist never once asked me what was wrong! Asked to speak with the manager she said she was the manager. I was only 25 min into the massage which was 70 min! I asked her why she didn’t ask why I’m ending it early, With a sarcastic tone she said «oh what’s wrong» I laughed thinking are you kidding me? This experience was horrible! They did not care at all that I was upset! I would not recommend this place at all!

The staff is very professional and super friendly. I got a facial and enjoyed every second. The products are all organic and it was a very relaxing environment. I will definitely be back!

I love this place! Been coming here for years and I can’t believe I haven’t reviewed it yet.
Signing up for a facial once of month is one of the best things I’ve ever done for my complexion and for my stress level. Worth every penny of the $ 49 monthly fee! Bo, Alicia, and Kat all do an amazing job! They are friendly, caring, knowledgeable, and thorough. These ladies aren’t afraid to get in there and do extractions, which with my problematic skin is what I need the most, and where aestheticians often skimp, in my experience. Points ++ for wonderful massages and the most comfortable, ergonomic chairs I’ve ever had the pleasure of sitting in! They recommend products that are actually useful and not just an up-​sell. Their peels are also affordable and the aesthetician you see will steer you in the right direction. Tip: they book out pretty far so be sure to schedule in advance.

I love this place! I’ve come here for about 5 months or so and am beyond satisfied with my deep tissue massages with Zara, facials with Shai, and amazing customer service from Danielle! I’m so happy with my spa membership here! Highly recommend!

I love-​love this place! Beware it’s really tucked away so I’d say go to Dave & Busters parking lot. It’s right in front of Babies R Us. The ladies are kind, informative, and very knowledgable of their product line. Anytime I get a facial I make sure and take note of their faces! If they look bright, supple and well cared for then I’m paying for service. Otherwise I move on.
Jen was great! She’s highly knowledgable and gives a great facial. She was charismatic, didn’t push products on me but gave me options for my skin. I will be back soon. I wasn’t able to purchase their membership this time around but really loved the experience and will definitely consider it in the near future. My skin glows!

I was breaking out from the summer heat a few months ago and it was starting to bother me and made me feel really self-​conscious as my usual routine was not helping at all. I decided that I needed to get a facial before thinking about going to the expensive dermatologist.
Making an appointment was easy, yet there seemed to be some confusion about the names of some of the services. No big deal, but maybe the website needs to be updated.
I managed to get booked with what the receptionist said was their best esthetician there, so that immediately made me feel at ease.
When I got there the esthetician asked me about what my concerns were, and I didn’t feel self-​conscious at all. She was very friendly and really listened to me. She explained my choices in the product line and I chose the one that was made out of real fruit, since I wanted to go the more natural route. She also took the time to learn what products I was using as well.
This was my first time having a facial, so I appreciate that she gave me instructions on how to prepare and what was going to happen. The chairs are really comfortable. I felt at ease right away, which is definitely saying something, since I’m usually tense and easily ticklish. I felt very relaxed and was so sad it was over! Afterwards, the esthetician gave me a glass of water and showed me some products she would recommend without being pushy at all. She also gave me a recommendation on what I can do at home (take zinc and b12 vitamins). Which I really liked! I bought them right after and I have seen that the vitamins have improved my skin. I am now regaining more control over my breakouts for the past 3 months now.
When I came home, I could see that my skin just looked less congested from the extractions. The next few days after that, I could see my skin healing, and there were other areas that broke out a little, but they healed very fast. I still have some old scarring that I just cover up with mineral powder now, but will be interested in going back for more and trying their other services.
I was really tempted to do the monthly facial membership deals they have, but I’m not sure if I can go every month. It would be nice to be able to get a deal on three facials or something, and be able to redeem them anytime I want in the year.
Overall great experience.

I had the best experience at Skin Zen last week. I arrived for my a scheduled facial and mentioned to my esthetician that I had a headache. Not only did she give me an amazing facial, but she also incorporated several things that really helped my headache! They need to put a «Headache Relief Facial» on the menu !

Have had facials by Shea and Jenn and both are great. I have enjoyed the monthly facials for several months now. Have had Jenn for the last 3 – 4 months and my skin feels really good. Good price and nice products available for sale.

I’ve been a member here since they opened at least 7 years ago (under a different brand name). Obviously to be a member for that long I continue to have great experiences. I go to Skin Zen for facials only and have been impressed with the quality of the service and staff. Currently I see both Shae and «L» who are both amazing! Everyone is very friendly and professional. I’m definitely sticking around as a customer!

I had a wonderful experience at Skin Zen. I got the organic facial with Shay. She was excellent! She was very attentive and knowledgable. I signed up for the monthly facial and got a free massage!!! I can’t wait to continue to come here for future facials and massages. Oh and they sell Eminence products, which are my favorite!!!

Love them I had never had a facial before and they took the time to customize a plan for my face and I’ve been breakout free since. Bo really knows what she is doing and has amazing customer service!

Best facial of my life here with Shae. She is incredible and the zero gravity chairs are beyond relaxing. I loved the products she used (specifically the moisturiser and lip balm). Also had an incredible massage with Mindy. Both services were a great value. I only wish I could bring this spa back with me to LA!

My favorite facial in Austin!
I had tried lots of places using Groupons, some good, some terrible. After my first facial at Skin Zen I stopped shopping around. The space is warm, friendly, and very relaxing.
The Essential facial (their basic facial) is more than most places offer with upgrades — and there’s a full arm/​shoulder/​neck/​scalp massage as well. I felt the most comfortable there and their products make my skin really glow! Normally I get the big hormonal acne once a month, but that has since stopped once I started going to Skin Zen.
Do yourself a favor, and stop shopping around (and ask for Shae!)

Horrible customer service!
Based on my past experiences at the spa, I never imagined I would write a bad review. I know sometimes people do make mistakes and it’s no big deal. But I cannot even fathom the behavior of the staff at the spa today. They were extremely rude and declined to accept their mistake and accommodate a simple request.
I am a long time customer of the spa. I do not live in Austin, so I always book an appointment in advance for my preferred esthetician at the spa, and I and drive 1.5 hours for the appointment. Today, my preferred esthetician was not working. But no one from the spa called me to tell about it. Not knowing that, I drove all the way to Austin only to find it out at the time of my appointment. The lady at the front desk said another equally good esthetician would fulfill my appointment. Even though I felt bad about not being informed, I thought let’s get it over with. However, once inside, the new esthetician had no idea what products my regular esthetician was using. She showed me a rack full of beauty products and asked me which ones I was using before. How would I know what my regular esthetician was using? I have sensitive skin and I come here because my esthetician knew what was good for me. Then, I found out that the steamer was not working. When I asked how they are going to complete the service without it, they said the steamer is not needed at all. At this point, I wasn’t sure what other surprises lay ahead. So I went to the front desk to complain about these things. The lady at the front desk became very defensive and did not want to do anything about it. I politely asked if I could talk to the manager. She refused to let me talk to the manager saying that she was not supposed to share the manager’s information with the customers. If customers cannot talk to the manager, then who else should they talk to? Anyway, I stood my ground and finally she grudgingly relented and called the manager. Finally, I thought I was seeing some light at the end of the tunnel. Little did I realize what it was. The manager Vanessa adamantly said that informing customers about any changes to their appointments was not their «policy» and that they just reassign the customers to whoever was working that day! Also, I was told that the spa is not there to serve according to the customers’ lifestyles. She went on and on about how they were offering all these services for a low price and other things, when «price» was not even the reason I was complaining about. All this, just for asking to be informed ahead of my appointment, asking about an inexperienced esthetician they assigned in place of my preferred one and asking about non-​working equipment. Wow, it was a nightmare this morning, a complete waste of time.
As long as I did not have to deal with the staff other than my preferred esthetician, I was impressed. Not anymore!

Ask for Shae! She was fantastic.
I used a Groupon and I am definitely looking forward to the next time I come back!
Its not quite as fancy as other spas I have been to but it is totally functional and Shae was very knowledgable and hospitable. Three stars for everything I needed, relaxing atmosphere, super friendly, smiling staff and average prices.

In part due to frugality, I never indulge in paying for spa services in the U.S. for myself, even though there’s muscle tension in the neck and shoulders. However, thanks to Groupon 15% off Local Deals, it was $ 24 for $ 60, and they had a Deep Tissue Special for Newcomers $ 59. That said, with the typical $ 10 to $ 15 service tip, it was roughly $ 35. Calling in, the closest appointment was 1:45pm the following Tuesday.
I arrived 5-​minutes early, filled out a form and waited until 1:53 because the massage room wasn’t ready. The premises were tidy and clean, good staff, the nature sounds of water is relaxing, and the lighting is dim. I have to say, I wish they developed a less business-​oriented sitting room and more of a spa-​space-​energy.
Mindy was delightful and I thoroughly enjoyed her technique and her company. She is just so cheery. I loved her neck massage. The rest of the body was just «eh». I suggested twice to put more pressure, and she did push harder, but she focused much more on relaxation and shaking the body loose than rubbing out the tough knots. (I gave a generous tip anyway, because she was basically a really good person.)
Perhaps as a personal preference, I like to be sore after a good massage. In China, Hungary, India and Mexico, I think masseuses put more heart and soul into it, and either you fall asleep or you are just helplessly luxuriating in understanding hands that seem to speak to your muscles in an interconnected form of nonverbal communication. I would really, really like that hands-​on «communion» stateside.

$ 25 for a one hour facial with extractions and chair massage, heck yeah and thank you Groupon!
Jackie is great, fabulous energy, nice healing touch. I have no idea what the complaints are about from other Unilocalers. It wasn’t crowded on a Friday at lunchtime, so I can’t imagine that’s its difficult to get an appointment. The facial was in a common area but the lighting is kept low, everyone is very quiet and I was completely relaxed. Plus, the partitions are quite extensive
I do think the facility is making a mistake however, pricing the regular deals so high unless you «join» There is simply too much competition in Austin so I’ll do what others are doing… Wait for the next Groupon…
If they ever decide to be a normal spa and charge the fair price of $ 49 for that facial, I’ll come running :)