Sneeze Allergy & Cough Center

The doctors are wonderful, but Chief MDs are unaware of their disorganized Indians. I am leaving their practice. My biggest complaint is their injection clinic, nurses, and reception, where their left hand does not talk to their right.
IMO, When they expanded this practice to multiple locations they lost quality of care for their patients. The injection clinic is disorganized and seem uninformed. The reception is understaffed. Nurses, unavailable.
I have left calls in with their nurses, recent and also the past couple of years, and none had been returned. Issues including drug reactions and breathing concerns with the meds they prescribed. I ended up going to my PCP for help.
They require appointments for injections. I have shown up for an injection appt. where they have told me I was out of serum and that I should have ordered new vials. How was I to know this?
When reordering new vials, Sneeze does not communicate with you on the vials status, when they are ready or whether insurance has approved or delayed. If you call in to inquire, you get to sit on hold to see if your vials are ready and then transferred if there is an insurance issue.
I recently ordered another set of vials and scheduled my injection appt 2 weeks later, the reception knew I was reordering vials. I show up for my shot and was told they weren’t ready and reception should have never let me schedule.
After multiple mishaps, (not even mentioned here) I told them the doctor should be aware of these issues. I was given an email of an Admin to voice my complaint.
I’m done!

Austin Allergy literally changed my life. For almost a decade I would be sick several times per winter and spring due to allergies. I have not been sick in two years since my first visit here.

Hank, outside of the doctors, everything is slipping. I told you about my experience with billing and office manager but now it’s staff, reception, nurses, etc. From one business owner to another, FYI.

Terrible experience. I doubt my daughter is really allergic to 25+ environmental elements like every tree, animals, mold, grass etc… $ 350 a moth for drops that when you try to reorder takes multiple attempts due to long answering machine that just hangs up on you at the end of a zillion prompts. I was warned this is such a racket but trying to get my daughter relief for her allergies I fell for it. She’s not got any better and dealing with this office staff is a nightmare.

My experience with Sneeze Allergy and Cough Center (Bee Cave location) has been overall a positive experience and covers a four-​year span. Dr Henry Legere was the first doctor to diagnose my son’s reflux and get it under control. My son immediately gained weight post treatment and we were then able to start addressing my child’s asthma, which is now also under control. Another office favorite is Tara Stewart. She never makes you feel rushed and is VERY thorough. She consults with other in house doctors if you have any unanswered issues/​questions and will follow up with feedback or just check in with you post appointment. During my first visit with Tara, she noticed my labs were not up to date and discovered that I had two immune deficiency concerns that were previously overlooked by at least four other doctor offices. Thankfully we no longer spend as much time at this location or any other doctor’s office as our varied treatment plans is very effective. Last but not least, Jamie at the front desk has been very helpful scheduling allergy shots around my family’s crazy schedules and the nurses have been great addressing my six-​year-​old son’s fear of shots. He now looks forward to getting his injections although that might have more to do with the lollipops and stickers available post allergy shots than the gentle manner used by the nurses in administering his shots!

I can only say that this is by far the rudest office staff I’ve ever come across. The receptionists are rude and act annoyed if you ask them a question. They expect you to sign yourself in and then are snotty whenever they call you to go back. They seem more interested in chatting with each other than helping the patients.
I have no idea how they bill, but my insurance seems to constantly be confused due to the fact that they charge under different doctors names. The office manager is not helpful and doesnt’ seem to care whenever I inquire about my bill. I just want a simple explanation on why my shots cost so much and why they file under doctors that I have never met.
During the holidays their hours are sporadic. If you make an appointment, be sure to ask if they are open because they will set appointments whenever they are closed for those business hours. I showed up two different times and found that they were closed even though I had appointments.
I am also very frustrated with how long it took to finally be able to start taking my shots. It took them 3 weeks to have my vials ready after the initial visit. I plan on looking for another allergist after the first of the year. I don’t recommend this establishment to anyone.
Highly unprofessional office staff makes it hard to want to continue to go there. It’s too bad because the doctors and nurses are all wonderful.

We were referred to Sneeze from a friend and we are very glad we visited their new office at the Hill Country Galleria. Our family has suffered from allergies for years with little relief from ENT and pediatricians. This organization’s main priority is education and I so much appreciated a thorough understanding about allergies and the best ways to treat them. NP David Queen was fabulous, listening carefully about each of our family members and creating a customized treatment plan that so far has worked very well for us. One of the biggest clarifications is that one of my children whom we thought had severe allergies is if fact not allergic to anything. So, for years we have been giving him medications he did not need. Thanks to David, we are on a new path with a new ENT to find out exactly what is causing his symptoms. If you are in need of an allergist, I highly recommend this practice and especially David.

Allergy and asthma problems led me to a new provider in Austin. His name is David Queen, NP-​C and he is awesome! He is located at the new Sneeze Austin Allergy and Cough Center at the Galleria/​South Austin area. He spent a great deal of time with me assessing my problems and collaborating with me on a treatment plan. Additionally, he took the time to explain the pathophysiology of the allergy response cycle and how this relates to my asthma condition. I was very impressed with the knowledge of this provider and the dedicated attention that was provided to me on my visit. I am one happy patient and feel 100% better now that I have started the treatment plan. Thanks!!!

Great facility. Dr. Legere really listened to my wife and had superb information. In a short time he made her feel heard and that he was apart of her health care team. Great experience. Worth the drive from Houston and the $ 200 hotel room the night before.

The doctors here are great. Dr Schultz is very friendly and caring.
The receptionist is TERRIBLY rude. She was annoyed with me when I asked her a simple question about my bill. She had the billing manager come talk to me. She was also rude. They have sent me bill after bill for several different doctors. My insurance has had issues with them regarding this. The office staff is completely worthless.
I refuse to be talked down to by a receptionist who is no older than my youngest daughter. I’m not sure why they keep her on, but they need to get rid of her and change office management. This place is a joke when it come to billing and just displaying common courtesy.
Doctors, if you read this, please hire new office people. Kindness goes a long way. I’ve noticed that you seem to have a big turn over as far as receptionists go. Maybe if you got rid of the one bad apple, the new ones would stay. Just a suggestion.
I’m not going back to Greater Austin Allergy. It’s just not worth it.

After 3 years and countless doctor visits in CT, MA, CA and now TX, I feel we have finally met an allergist who’s ready to roll up his sleeves and help us figure out what is causing my son’s chronic cough. Dr Schultz asked all kinds of questions and took notes during our entire visit, and explained things in a way I could comprehend and understand. And he wants us back in just 2 weeks… not the usual 2 – 3 months we were used to getting from previous doctors. Words can’t express how happy I am as a mother to finally have confidence again in a specialist for my son’s health.

This place is a nightmare! Avoid them at all costs. They will not work with any of my other doctors. Communication is an issue and they have terrible policy. I feel like they are the AT&T of allergists, trying to keep you locked into them.

I cant express how amazing Dr. Hollander and his staff are. Dr. Hollander was thorough in his explanations and very friendly. His staff JD and Victoria are absolutely AMAZING! I have been going twice a week for the past three months and am terrified of needles however, both JD and Victoria have made me feel very comfortable. They are very knowledgeable, friendly, and personable people who have, in all honesty, given me the best medical treatment I’ve had thus far. Going twice a week to get injections would normally feel like a chore but I genuinely look forward to my shots and interacting with these great individuals.
As for checking in, calling in advance, and billing those services are fine. Depending on who you speak to when you call can be hit or miss, I would recommend that if you call to ask any questions that you request to speak to Dr. Hollander’s staff.
For scheduling, I scheduled all of my appointments 5 months in advance and if I ever need to cancel they are very accommodating. In terms of billing, I have yet to have a negative experience. I was able to schedule monthly payments with the staff that have been spot on thus far.
Overall, I HIGHLY recommend this facility.

I just want to take a moment to address the spate of recent one-​star reviews here… if you read people’s experience people say: well the doctors are great and I was getting the help I needed BUT because my costs didn’t match what they told me the price was (insurance 101: what you pay may be different than what they say due to not only what your insurance pays but the adjustments your insurance makes… the doctors office has absolutely zero control over this) and the people weren’t overly nice to me when I called and threw a tantrum, I’m getting really butthurt and giving them one star.
If you look back before that to people who understand how their insurance works, you’ll see mostly 4 and 5 star reviews.
I should also state personally I have never had issues with scheduling, or the office staff… my experience has generally been the opposite… even if I forget a maintenance injection in advance I can usually call day or or day before and get a quick appointment at exactly the time I want.
So in short, I think the doctors are awesome, the nurses are kind, the staff is accommodating and the shots have changed my life. My only very minor complaint is that some nurses seem to be much better at administering shots than others… some seem to dive right into the muscle which leaves me personally with a 24-​hour itchy reaction and swelling. I’m still giving 5 stars to make up for all these miserable, unwarranted 1-​star reviews. They’re also the only place in Austin that really has the fast-​working cluster injection program (which Dr. Legere actually pioneered at Harvard FWIW)
Definitely has changed my life and for the better. I can actually breathe and I dont feel like my head is made of lead.

I really should have gotten allergy shots a long time ago. Talking to the folks at Austin Allergy Westlake, I decided to move forward. They gave me a false cost for the shots and their customer service has been horrible (for example, they’ve never given me a reminder of the office closing early or an upcoming holiday that would effect the day of my weekly shot). I was also treated pretty rudely by one of the nurses. It seems like a drama-​ful office. In short, the docs seem extremely knowledgable and the shots have been effective, but the experience has been a pretty bad one if you value customer service. The last straw for me was when they treated me like a second class citizen because they were being required to do extra work to compensate for an allergic reaction I had during one of their shot-​flurry procedures. Its not my fault you don’t like what you do!

I wrote a negative review about this group of allergy doctors. I then went to another allergist. I am back with these doctors now and very happy with their service.
I was able to talk about my concerns and we moved forward from there.
It was a mistake to leave and I am glad to be back.

I go to the Jollyville Road location. Its an appropriate name for the way they treat you… everyone is fired up, helpful, they listen, and they go the extra mile to help you… heck, they are JOLLY. Dr. Reshamwala analyzed my symptoms and put me on a course of action to address my seasonal allergies and constant runny nose & scratchy eyes… she knows what she’s doing. Then on my last visit I noticed an informational poster on the wall that I asked for a copy. They were all out but Erica who runs the front desk went straight to her word processor and typed up a copy of the 2 page document just for me. I could not believe it. In this age of dwindling good customer service experiences, Erica just set the bar for what is excellent. She is an amazingly caring, giving individual. I would recommend this place to anyone who really wants to get some relief for their Austin-​style allergies. And I know you too will be delighted with the staff and their friendliness and attention to detail.
Stratton Cyrus
Real Estate Broker

I have gone to the Bee Caves location on and off for a while and the reviews I see here are spot on. The doctors are great. The office and nursing staffs however make it impossible to continue to go for treatment. Example one — after taking a hiatus to care for an ill relative in another state I call a week in advance to say I’m back and would like to resume shots. The appt is specifically for a week later so they can get my vials/​serum. I show up for my appointment wait 20 minutes and am told I can’t receive shots because I didn’t call the nurses and they don’t have vials for me. Hmmm, I believe that is what I did when I called and made an appt and explicitly said I am returning after a long break.
Billing is a nightmare, several statements under different doctors names and God help you if you ever need a receipt for a flex account or even an explanation of the charges. The office/​accounting manager will not return your calls/​emails. And if you do get in touch with her she’ll try her best to make you regret it.
As much as I love the doctors there I give up, going elsewhere.

I went to the location on 2222 for a reassessment of my allergies. I was tested about 10 years ago and put on allergy shots in a clinic in Houston. When I came in for the consultation, I was very impressed with this office. However, when I returned for the actual test, my opinion started to change.
The doctor chose to begin with a blood test for a potential shell fish food allergy that I had been previously diagnosed with, however used the normal scratch testing for most environmental allergens. I went for the blood work and then came in 5 days later (with no antihistamines) for the scratch test. It came back completely negative. Great. So he decides to go with an intradermal test. At this point, I had not seen the doc again, just the (wonderful I might add) assistant. She does the intradermal test and again, nothing. So THEN the doctor comes in an explains that sometimes after allergy shots (which I had already told him I had previously gone through) the skin tests are not as accurate, so I should return to the blood work place for a larger panel of blood work.
Once the blood work comes back, it shows that I have not an allergy under the sun. The doctor calls me and tells me of my test results and says that he cannot help me. Now, since this visit, I have received a bill in the mail for the $ 648 skin test (that he had a hunch wouldn’t be accurate), and the $ 130 intradermal test, plus a $ 300 consultation fee and a $ 125 outpatient/​office visit fee for the assistant doing my tests.
So I’d love to believe that I am not allergic to anything, but unfortunately I don’t. However, when I returned from my vacation to find a bill in my mailbox that my HSA check did not go through so now I have a $ 35 returned check fee from the doctor and a $ 25 returned check fee from my HSA, I couldn’t keep from posting a comment any longer. I am so frustrated with this whole situation that I cannot even begin to describe it. I realize that this is seriously a perfect storm of things going wrong, however I have to say that I am not at all impressed with the post blood test conversation with the doctor nor with the amount of concern as to the fees that the doctor is choosing to wrack up on my bill without even talking to me about it. I do not understand why we could not just begin with blood work (a whopping $ 7 after my insurance coverage) instead of starting with the most expensive test on the menu (which apparently is null and void after allergy shots).
After all of this, I received a phone call from one of their doctors who was very professional and helpful. I truly believe that this is a company that is wanting to better their customer service.

I’ve been going to the Jollyville office for several months now and I’m completely thrilled with my experience with them, from the reception staff, to the nurses to the physicians. The reception staff has always been smiley and efficient, the nurses are pleasant, fun, and professional, and the doctor I’ve seen (Dr. Schultz) is crazy smart. There is really nothing you can ask him that he can’t rattle off a bunch of nerdy info about. On top of his knowledge, he’s also the definition of kind. I haven’t seen any of the other other allergists, but Dr. Schultz speaks highly off all the ones in this practice, so I’m sure they are all fantastic.
I got tested for allergies here, and now I’m getting immunotherapy for all my allergies and I think it’s really helping me. I would recommend this place to anyone who struggles with allergies in any way.

I find the physicians to be fantastic. They are knowledgeable and have wonderful bedside manner. I also like the nursing staff, though some are better than others.
The administrative side of this place is simply terrible. Their billing department, in particular, is a nightmare. You constantly receive missives in the mail about payment, only to find out that their numbers are incorrect (I’ve had them both higher and lower than the missives requesting payment). I’ve called and left messages multiple times with calls only returned about 20% of the time. I’ve talked to the nice women at reception and the attitude is just «oh yeah it happens». IT SHOULDN’T HAPPEN!!! DETERMINE HOW MUCH THE PATIENT ACTUALLY OWES AND THEN REQUEST PAYMENT!!!
Different physicians have different amounts charged to your insurance company, so you never know how much you are going to owe.
Don’t go here until they clean up their act administratively. I went here for 3 – 4 years and regret wasting my time.

This is my first 1 star. Clearly not impressed. Have been having serious reactions to allergies in Austin and food for the last 6 months and finally decided to see a doctor. I called my insurance and this company was covered so I gave it a try. When I called they could see me same day which was awesome. I left work and drove 30 minutes north and the entire appointment took over an hour– 2 hours of my day gone. When I got there, the doctor told me I would have to come back in a week as I had been taking allergy medicine. No one told me this or asked me this on the phone. As I had just started a new job I was disappointed about having to leave the office twice in one week for over two hours.
Before leaving the office, I sat at the front desk and asked if my insurance was covering everything. The assistant confirmed.
I went back and got my shots and everything seemed fine. The Dr then gives me a pricing document outlining these outrageous pricing for allergy injections. No offer of drops in my mouth, which after doing my research is the latest offer for ridding of allergies.
I just received a bill for $ 250. I am completely outraged. I would never recommend this Dr. What a waste of time and money.