What can I say. It’s sonic. The car next to me had all the requests and questions I the world and I think only one person was taking orders, so it took a min to get my order in. Waiting in the heat for a slush ain’t no fun buuuutttttt when you get ya drink, it’s allllll good. I don’t come here often but it’s Good to have options
Rebecca C.
Rating des Ortes: 1 Austin, TX
1 star only bc zero isn’t an option. Worst customer service. I realize we are talking about Sonic but at some point that doesn’t matter. I mean I made my order(1 combo meal, nothing too crazy) and waited and watched as other customers pulled up and received their food orders. It was moderately busy so I did my best to be understanding of the wait…30 minutes after placing my order, I still had not received my food. I ended up asking for my money back. I did receive my refund, would have rather had my food in a timely manner.
Charles C.
Rating des Ortes: 5 Los Angeles, CA
Visiting Austin for MOTOGP, stopped by this Sonic along the way from our hotel. Service was a bit slow on the ordering end, but nothing extreme compared to other Sonics that we have visited across the country. Staff was extremely friendly and helpful, order was correct which is always a plus when taking to go especially, and it was as yummy as expected as well. Thank you for the good service provided.
Mariah S.
Rating des Ortes: 1 Austin, TX
They brought out our tater tots saying that they were making the ice cream but wanted our food to be warm. Guess what? It was already cold. We had been here for 30 min total at least. This place is awful, do not come here.
Teresa D.
Rating des Ortes: 3 Austin, TX
The carhops here are super nice and earned the three stars this store got. The fountain workers lost the other two stars. I ordered a chocolate chip cookie dough master blast, «a masterful blend of real ice cream and premium ingredients». The first one I got was a vanilla shake with whipped cream and cookie dough on top. I asked if the ingredients were supposed to be blended in, told them what I got, and they apologized and sent a vanilla shake with cookie dough and chocolate chips on top, still with no chips or cookie dough blended in. I looked it up on their website, and it is supposed to have the add-ons mixed in. Not worth calling it in again, I won’t be back.
Zulema R.
Rating des Ortes: 1 Austin, TX
Went to sonic to get a quick meal today at 10:03p.m and waited for 10 minutes for someone to take my order, after not receiving a response I moved to a different stall to see if maybe I just got a stall that didn’t work but then I spent another 5 minutes at a different stall waiting with no service, this whole time I saw cars pull up and leave with their food but I never received service. I don’t understand what kind of management they had tonight but I have never been so disappointed in their service.
Rye E.
Rating des Ortes: 1 Hewitt, TX
Got food poisoning from here. Ended up in the e.r. Very very gross food, definelty will never go here agin.
Courtney W.
Rating des Ortes: 3 Austin, TX
People can hate on Sonic all they want, but everybody knows that their drinks are kick ass, especially during happy hour. Oh, you’re telling me I can get a decent sized cherry limeade for under a dollar? Shit, son, throw some tots in there, too, since I’m saving so much cash. Sonic tots are awesome. If cherry limeades aren’t your thing(and they should be), you can get pretty much any kind of drink you want. Last time, I got a cherry cranberry limeade. Frikkin’ delicious. The rest of the food kinda sucks, but who cares when I can get sugary ass drinks for hella cheap and delicious tots? The last time I was here, the server gave me a coin to get a free cherry limeade the next time I visited. Speaking of which, I still need to redeem that coin. I know what I’m doing tomorrow!
Jeremy S.
Rating des Ortes: 4 Austin, TX
I love this location because of the friendly car hops. I typically come here during happy hour, so I understand that it can take a while sometimes due to the rush, but my girls are always pretty efficient. They are prompt with mints, ketchup etc. without me even asking, and they remember familiar faces. Love you ladies!
Jess R.
Rating des Ortes: 5 Austin, TX
These employees need raises! Honestly this location truly deserves the remodel all Sonics are undergoing. By far this location has the best people with great customer service and always smiling faces.
Jenny C.
Rating des Ortes: 5 Austin, TX
I can’t speak for the food because I always come here for Happy Hour, but I have to say hands down, this Sonic consistently has the BEST flavored teas in Austin. Like, I will go out of my way(on the weekends, I work close by normally) to go here over closer Sonics. The tea is always a perfect strength(not too weak), and they just the right amount of liberal with their syrups. Yum!
Gabriela D.
Rating des Ortes: 3 Austin, TX
I decides go try here because I had never had Sonic before. I pulled up and ordered my order, which was 4 things, and it took about 15 minutes to place the order because the guy kept asking me repeated questions than he got mad when I wanted to make sure he got it right. After ordering, it was quick to come out but the Oreo blast I got didn’t come with a straw or spoon or anything, and there were no napkins or anything.
James G.
Rating des Ortes: 2 Manor, TX
Every time I eat here, something is left off my order. I get charged but it doesn’t make it in the bag :(Service is decent and usually quick though.
Jeanette C.
Rating des Ortes: 1 Austin, TX
I’m just rating their customer service right now. Husband placed the order. The woman taking the order gave him attitude for no reason. She started yelling, telling him he had to pick a sauce for the burger he ordered and he had been saying mayo and mustard. If we weren’t hungry & heading out of town, I would’ve wanted to leave. Then I look up into the store and this woman is staring at us with an attitude. Horrible customer service. Why yell? Avoid this place around 2pm. :O
Manuel F.
Rating des Ortes: 1 Austin, TX
Not a good day for them I guess. Was told to «hold on», meanwhile my order taker was calling her probation office asking questions.
Jen R.
Rating des Ortes: 2 Austin, TX
The last time I was here, I regretted even considering coming here. They could not hear me when I was trying to order. Then the guy comes out, gives me my food and tells me that I just had to wait on my shake, but I was missing half of my order. He gets mad because I told him I was missing the rest.
G Z.
Rating des Ortes: 4 Round Rock, TX
The Sonics I usually go to is on Palmer by Dessau road in Austin. They have good service. It is really, «Service with a Smile!» They sometimes make mistakes on the order, but it is rare and are very apologetic about their mistake. What I don’t like or have a question about is their signature drinks, which I love, but I think they have too much soda/gas in them. I love their happy hour though!!!
Bobby C.
Rating des Ortes: 4 Beverly Hills, CA
This guy is hustling on skates(give the man a tip) because they are busy. Super nice even gave me a free drink coupon for the wait and stopped back by with extra napkins. Grilled chicken sandwich is where it’s at.
Nancy P.
Rating des Ortes: 3 Portland, OR
I miss the sweet potato tots :( Anyways, I love the ocean water, most of the Sonic blasts, and the chili cheese coney. I usually stop here for just drinks since the food is pretty expensive compared to other fast food places. Service has greatly improved over the past year, but I will still get the occasional rude car hop that I secretly wonder what they did to my food before bringing it out. *shudder* 3 stars for shaky service, no drive-thru, $$, and lack of sweet potato tots for the time being.
Eve S.
Rating des Ortes: 3 Brooklyn, NY
Sonic is fascinating to me as I live in the northeast and several other chains have a pretty tight stranglehold on the market. This may in fact have been my first visit to a Sonic-I mean Paris Hilton worked at one in Arkansas for a day! I like the menu offerings better than at Mcdonalds-opting for simplicity we were just here for some treats so I got a Banana milkshake-I stated real bananas in there. The waitress informed us she almost panicked because the truck had not come that day and they were afraid that there was an ice cream shortage. The whole drive-in/roller skating angle is pretty cool.