Sparkling Kleaning Service

This company did the SAME THING in Los Angeles the past few months. Looks like they are now out of business or have set up shop elsewhere (again). What a waste of energy for all involved.

Well, just as I feared, this is another Living Social failure to launch. Time after time I tried to get this scheduled. I FINALLY got an email response, and after much back and forth, got an appointment for December 22. Yes, I was relying on them to clean my house for the holidays. HUGE mistake. They never called and never showed up. I’ve left numerous messages and sent numerous emails, with no response. Stay away from this company and stay away from these deals for bad services.

After I bought their deal from Living Social. I could not schedule anything with them online. I tried calling but they didn’t pick up theie phone. Now the phone # doesn’t even really exist anymore other than on their website banner.

They deserve no star! As all the other reviews stated, they do not return phone calls, were a no call, no show, and when confronted, denied ever having been scheduled to do my house. In my case, my husband, too, had stayed home from work to be there for them. After reading all the reviews, I don’t know why LivingSocial would even consider working with them.

I bought a deal through AP Daily Deals for this service. When I went to make the cleaning appointment on Sparkling’s website, I was alerted to this being a terrible company since they wanted my credit card information input into their unsecured website. I made the appointment without giving the credit card info. I never received any email or phone call to confirm the appointment. They never showed up or called when the appointment time came. I thank heavens I did not pay directly to thiscompany and was able to get a refund from the deals company. Avoid this company as it is a complete scam.

If I could give zero stars I would. I bought the cleaning deal on Crowd Savings, and today is the 3^rd no show & no call I have had. Numbers don’t work when you try to call. When you finally get someone to email you back, I think they only reschedule you to try and keep you from calling the deal website to get your money back. Crowd Savings voided all their vouchers & is refunding money because of so many complaints. Not sure who (if anyone) is running this «business», but don’t trust them and never hire them. If something seems to good to be true, it is.

we also fell for their trap, i don’t understand, why even post to groupon if you are going to be a unprofessional business

No call No Show… SKS you blow.

I also made two appointments and each time was a no show/​no call. Not only is my house not clean for house guests but I have taken time off from work to be home for them each time! DO NOT use this company!

I bought a living social deal and then got cancelled on 3 times at the last minute. Well, the 3^rd time is today and it’s a no call no show situation. I’ve been trying to call them but every phone number on their website is messed up in some way.

If I could give minus stars I would. Morgan’s not such a deal. They can’t even make a bed! Horrible cleaning people.

This company is a complete joke. After reading these reviews called to confirm my cleaning for tomorrow morning — shocker they said they’d have to reschedule. I said no I just want my money back and they said they didn’t have any people available to clean my house tomorrow because their employees are quitting. Apparently they aren’t doing a good job and customers are voicing their disservice so they’re walking off the job. When I asked who was going to call me to tell me that… I got…“I don’t know”. Taking my business elsewhere… shocked that Living Social hasn’t sent a note to all who bought this after reading the other reviews.

This is a scam. I bought the Living Social deal, and then bought a deal they had on their website for 5 three-​hour cleanings for $ 200. I guess I should have known that they were too good to be true, but other Living Social deals have worked out just fine so I was more trusting than normal. DO NOT USE THIS CLEANING SERVICE IT IS A SCAM! They did not show up for three scheduled appointments. I finally called the 1 – 888 number and actually had someone answer who said it wasn’t a scam. 5 cleaners showed up within an hour, but they only cleaned for an hour. When I have tried to schedule my additional appointments it now goes to voicemail that is always full. I am going to call BBB and Visa to try and get my money back. This is a fraud!

I got a Morgan’s Deal Coupon, made an apt, NO ONE SHOWED UP, not even a phone call. Called the number on the site and no one answered the phone, mailbox is full. Got an email back saying their office caught on fire and to please understand. I totally am compassionate however, there is a manner in which you conduct business, this is not one of them.

Like everyone else, we got scammed through the Living Social Deal. We actually fell for THREE different set up times for cleaning – all of them no call no show. We are reporting them to the Better Business Bureau. This company is a complete total rip-​off

Also living social. Scheduled for today at 10 its now 11:30 and no call no show.
Living social gave me my money back but I have someone coming from out of town and now i need to find another cleaning company on short notice

Also bought the Living Social deal. Supposed to be 2 people for 3 hours. What I got was 1 person for about 1.5 hours. Very unimpressive job. Avoid this company.

UPDATE on ⁹⁄₉: So just to let you know — Living Social gave me «Deal bucks» in the amount of what my original deal was. I am happy with that, as long as I get something for the money I spent. BUT will definitely check out any other providers on multiple sources before I snag a deal (whether it is LS, Groupon, Morgan’s or Plum)!! So kudo’s to Living Social!
Total scam. I bought this voucher on Aug 3^rd, scheduled cleaning for Aug 11 through their website. Called that morning just to be sure, and lo and behold — they were booked and said I should have received an email. I did not. Then they told me I was scheduled for the 24^th at 9am. My husband and daughter were sick that morning, so I called and asked if I could reschedule. They said yes, and scheduled me for today at 9am. It’s is now 2:30 and no on has showed up. I called at 9:45 left a message, no response. I called back at 11:15, left a message no response. Called back at 1:45, no response. I have now posted on their Facebook site that no one should use them. Posted on their blog, but it seems like those comments will probably be erased shortly. Conatcted Living Social for a refund, and am now posting here.
The sketchy thing is is that today I went in to print my voucher in preparing for my anticipated arrival of cleaners and it has been «Marked used by the merchant on Sept 3» I find this weird and completely unacceptable. I see the same thing has been done to Judith B’s voucher as mine.
Completely and totally unprofessional to not call back. The comments provided back to Judith B are equally as appalling. I really hope people in Austin and other cities check out the reviews before they buy a voucher or their services. I for one will never ever purchase a «deal» without thoroughly researching the company’s reputation online.
Serioualy disappointed. i just wanted my house cleaned :(
EDIT — ⁹⁄₈ at 4:58
Wow, this company is beyond unprofessional. It’s puts a whole new meaning to «Caveat Emptor» Here is the chat transcript that I just received:
From: 469−230−4561
Please call me
Me:Who is this?
From: 469−230−4561
Please call now
Me: I have no idea who this is — I think u might have the wrong number.
From: 469−230−4561
No this Teresa Williams you will be hearing from me and my lawyer i will be filing a lawsuite
Me: Is this the cleaning service?
From: 469−230−4561
Yes it is
Me: I didn’t say anything untruthful, but this takes it to a whole new level of unprofessionalism. Wow.
From: 469−230−4561
You call my company a total scam and fraud u think what u did is ok
Me: Since you have threatened me with a lawsuit, please refrain from further personal contact with me. Thx.
From: 469−230−4561
Good bye you will be hearing from my attorney i cant believe you women would do something like that

I totally agree with the first review for this company!!! I also bought 3 hrs of cleaning through LivingSocial and Sparkling Kleaning never even showed up for each of the 3 appointments I made … really? I called the «Call Center» and even an «Advisor?» had only one way to get in touch with a supervisor in my area … e-​mail … another REALLY? Each e-​mail supposedly sent to the supervisor went unread, unheard or uncared about as I never received a call EVER from anyone. I have now sent a review to Living Social and they have actually agreed to refund me my $ 59 which I paid for on Aug 3^rd and it is now Aug 31^st …
Please check all reviews on this company because it’s another case of «we just don’t care.»
EDIT — Just be aware that if purchasing through Living Social, they are the ones to give the refund — not the company you purchased for. Also, Living Social has a 7-​day money back guarantee. I DO NOT Blame Living Social — I’ve purchased many good deals through them… they just had bad luck with this one company. l

Terrible Experience! Will NEVER use this company again!
We recently bought a deal on livingsocial for three hours of house cleaning by a 2 person crew. Leading up to our house cleaning the customer service was TERRIBLE. They clearly way oversold through livingsocial and it took at least four e-​mails to finally get in touch with someone to make an appointment. When the cleaning «crew» arrived it was only one person. She seemed nice, but unapologetic. I tried to get in touch with the business to enquire about a second person and my calls and voicemails, and email went unanswered for two hours. Meanwhile the woman they had cleaning our house was doing a horrible job. She cleaned with no attention to detail, rooms that she had «finished» looked pretty much like they did when she started and I had to point out every little thing. «Oh you wanted the kitchen cleaned, too? Oh ok… what, you want me to move something to clean around it???» I finally got through to the main office after two hours and the woman that I talked to was so RUDE. She backed down on the deal saying they never committed to a crew of two even though it CLEARLY stated that on our voucher. She took no responsibility and put everything back on me insulting us by saying «Is your house SO dirty that one person can’t clean it in three hours?» After a five minute yelling match on the phone she finally sent over another crew of four who did an acceptable, but not great, job. I will NEVER use this company again. I wouldn’t have them come back to clean my house again for free. If you use them after reading this review good luck to you!