Sprint Store

I received outstanding service from Benny Silva at the Round Rock Sprit store #1297. He is very knowledgeable and explained the details of the phone I wanted. Best of all I ended up saving almost twenty dollars a month off my bill. That wouldn’t have happened without Mr. Silva taking the time to set me up with the best plan. I could not be happier with my experience at this store. I have been with Sprint for almost 6 years and it’s service like I received today that will keep me with Sprint. Thank you Mr. Silva.

this is the second sprint store I went to today and was very disappointed. The person who greeted me was very nice and friendly, thats the only good thing there was about the experience. I had to wait a very long time for someone to help me. When some one did help she was very unfriendly and unhelpful, she also failed to mention that the lines were upgrade available. I left very unhappy not a good day with sprint stores today.

If I could give 0 starts, I would. I took my phone to sprint on 79 and was told I had a bad charging port and I needed to go to a service center. So I went to Cedar Park where two guys there both said the prongs on the inside of the charging port were bent/​split and causing my charging problems. They said I could bring it back at 1:00 or make an appointment in RR at Louis Henna, so I went that route. I got lost and called for help in which they were rude over the phone. I walked in and luckily there was no wait. I told them where all I had been and gave them my phone. About 10 minutes later I walked back to the desk and asked if I had time to change my daughter in the car. That’s when a woman (I think JUDY) rudly stood up and told me my phone was corroded and I’d have to pay the insurance and file a claim. I asked how that was possible, she told me water damage. From taking a phone in the shower, leaving in a cup holder… etc. I said that was not possible. She showed me where the «corrosion» was and I didn’t see it to be corroded. She said I could also buy a new battery and charge it seperately, to which I said «that is bull shit.» I told her that 3 other people told me my charging port was bad and her response was «I’M A SERVICE TECH so whoever told you that was wrong.» I was mad, and took my phone and left and went to the sprint on 1431/​I35. I told them what all had happened thus far and told them, «if this is really my fault please let me know and I’ll file a claim right now.» Ramiro opened it up, looked at it, said «THE PRONGS ON THE INSIDE OF YOUR CHARGING PORT ARE BENT» Hmm, go freaking figure. He also said there is NO WATER DAMAGE AND NO CORROSION. Ordered me a new phone, it will be here next week. Had I been in the wrong, I’d have no problem paying for the new phone. However, I knew I wasn’t the reason for the damages. My husband called to complain to the branch manager at Louis Henna, who not only tattled on me and said I cursed (I did, I said bullshit), but laughed at him when he was talking. She then said, I was mad about the wait time. There was no wait!!! She also refused her employee ID number when he asked for it. Though, I think her first name is AMBER. Needless to say, my experience was not good, and a complete waste of time. I am glad some employees are trained correctly and are nice and kind and don’t try to screw people over. THESE EMPLOYESS APPARENTLY ARE NOT AT THIS LOCATION.

Do not buy anything from them. They are worse than use car sales men. They make you think you are saving money, until you get your bill. They are franchises, independent of the actual Sprint company. If you want to save money call Sprint and order your phone through them. The often don’t charge as many fees and it is easier for them to give you discounts or correct charges on your bill. This store is good when it comes to fixing your phone-​BARELY-​but when it comes to sales, they are not honest.

Needed a wireless modem with an Ethernet connection; store didn’t have one, so they told me to buy online. I did. When I brought it in, a different clerk tells me they can’t activate the (Sprint brand) modem that was recommended because it isn’t on their plan.
Awesome: no service and out the price of a modem.
Oh, and the manager, Jasmin, couldn’t be bothered to research it further; she gave the clerk her business card for me, though.

5 stars for helpful customer service tonight. iPhone directions sent us on a wild goose chase to this store after an hour of driving we finally made it there and the store had closed 3 minutes earlier
We just needed to pay our phone bill and sales rep Shannon R. Let us in anyways to quickly pay our bill. I know he was ready to close down and get out of there so it was very nice of him to do that me being huge 9 months pregnant waddling in there lol.
Thank you Sprint

Really, how much money can you invest trying to look like an apple store while providing none of the service? A lot plenty of time for your visit — you’ll need it.

Rating is for customer service at this store only. It’s not the staff’s fault that Sprint’s coverage is AWFUL.
Went in here twice over the span of 14 days when our coverage was worse than even usual and we could not make or receive any calls, nor send texts, at home. Usually coverage at home is spotty at best but this was like a black hole. Worse than the dreaded «O Network», or even the cursed «Extended O» that I am all too familiar with while driving through Gtown.
Shockingly, the staff knew immediately that there was a problem in our area of Gtown, that a downed tower was being repaired, and knew a restore date! I was shocked. I fully expected an argument or the usual «Gee, I dunno» that one gets from the cell store people who know that you are locked into a contract so your complaints are futile.
We returned 2 days after the restore date, as we still had zero coverage and were getting irate and ready to walk 2 stores down to Verizon, contract be damned. The staff again knew of the delay, gave us a new restore day, and even told us how to get a refund for the ridiculous amount of time we were without coverage. Shocking levels of customer service here, I’m telling you!
A few days later, as promised, our coverage at home was back to its normal suckiness, hallelujah. So while I would never, ever recommend Sprint if you live in Gtown, I would recommend this location if you ever need a Sprint store!

My wfie and I go into the store often. The service is normally friendly and do what they can to help you. The tech «geeks» (meant in a good way) really exaust all options to help. The fall back to the store is it is normally busy so a long wait can happen if you go anywhere around lunch or after work and definitely the weekend. Could use some more chairs :). But love the service and they go above and beyond to make sure they get you any upgrades you may have.

I’m giving sprint 2 stars today. Last month they told my husband they could just replace the glass in my evo that cracked. I go in and the guy looked ‘past’ me to the rest of the line and said I need to make an insurance claim for 100 dollars, he can’t help me. Next.
Lovely. What really gets me is that I’ve talked to a lot of people about sprint in the past. So much so that I’ve been asked if I get commission from sprint!
They dropped their rewards program for referring friends as well. I feel like they were the under dog for so long they were fighting tooth and nail to get better. Now that they have the Evo and are gaining customers again maybe they are starting to take those of us who have been around awhile for granted.

Sprint: What can I say?
I know some have problems with the service but I am not going to comment on actual wireless access after you get your phone, I am going to review the store and the personnel service at the time I went.
I went into the store to upgrade my old phone to the New HTC EVO phone. Yes I am finally going high tech now I can check in on Unilocal,yeah!
I signed up to be on the list to be helped. It took about 10 minutes to get help and we played with the demo phone while we waited. My server (I forgot his name) was great he set my phone up and explained all the things he said I should know, Note: I had no experience with swish and slide or typing with a virtual keyboard, I am now getting better.
So overall the service was great, so far the phone has been great and I am a happy camper. BTW I do not really ever camp out!
Would I go back? Yes but hopefully only in two years when I upgrade again.

Yes, believe it, I’m giving this specific Sprint PCS store 5-​stars for their professionalism and customer service. No, I’m not drunk, or on drugs, or under the influence, it’s really true. For the first time in my 11 year relationship with Sprint (damn, has it been that long?) I’ve finally found a quality, competent, and professional customer service liason at one of their stores. She happens to be the Store Lead, her name is Brandi (no, not the singer).
I stopped in a few weeks ago due to issues w/​my PDA phone. I was expecting what I usually get from the Sprint store (based on past experiences):
— poor customer service
— long wait times
— my issue unresolved
— troubleshoot the wrong issue
— I am asked to pay more $ because Sprint changed the rules and the old way doesn’t apply to me anymore.
— I get the: «we’re not connected to the home office, they’re separate.» line
— leaving frustrated and /​or having to buy a new phone
— pushy salesmanship to buy a new phone or renew my contract
But much to my surprise Brandi took my case and proceeded to help me troubleshoot my issue. It was just so seemless and smooth, she told me not to worry and they would get to the bottom of it. Turns out the phone was broken, and it’s covered, so she’ll replace it for me for free. Awesome!
A few days later I get an email from her that my phone has arrived, I show up and she takes care of everything. Competent and hassle-​free, that’s what it should be like all the time. Even thought I don’t live in RR, I’ll still go back to this store because Brandi’s customer service is always spot-​on and excellent, it never fails. She runs a tight ship and knows what she’s doing, and does a great job managing it all. I’ve even referred her to my Sprint friends — all of which have received repeat performances.
It’s all good in Brandi’s Hood.

Today, I visited this store as I wanted to purchase the HTC EVO 4G phone. Well, the whole place looked disorganized and a bunch of digruntled customers sitting around waiting looking exasperated.
I thought, maybe this is a busy time so wondered over to the phone I was interested in purchasing. No one bothered to help me at first. Luckily, another agitated customer saw me looking at the EVO phone and said if you want that one they don’t have it. I figure okay, it’s new I’ll ask if they can put me on a wait list and I’ll come back another day.
So, I stand in line for several minutes. Once my turn finally rolls around I ask the girl about the phone and she cuts me off and says «We’re Out!» So, I ask can you put me on a wait list as I’m not in a hurry to which she replies «We’re NOT DOING THAT».
At this point, I’ve wasted a half hour of my time only to be treated like a complete moron. So, again I politely ask what am I to do, just check back every day over the next month or so and she says «YEAH», walks off and could have cared less if I had another question or not.
Considering the fact that I would be a new customer to Sprint I was sorta disgusted by the entire experience and unless I hear from a store manager I won’t be shopping there. I have no contract w/​anyone so I can’t hardly see why I would want to be treated like this. I can only imagine what happens when you need service or a problem arises.
It seems to me the appropriate thing to do would have been to put my name on a wait list. I was going to offer to pay w/​a credit card in advance so that they knew I would show up, but she just wandered off and I assume took a break.
Anyways, I really wanted that phone even if I had to wait. Had my wallet in my hand ready to pay in full or put down a deposit, but was totally blown off.
I am not sure they even deserve 1 star to be perfectly honest, but I gave them one anyways. If a manager or district manager ever checks these reviews I would appreciate if you contact me via this site or on yahoo as I’ll be posting my review on there as well.

I recently bought a HTC EVO from this particular Sprint store… Recently, as in it’s release day last Friday… Yep, I was standing in line at 7:30 that morning outside the store like many others. The phone is Fantastic, but that’s not why I’m reviewing Sprint. The customer service that I receive in this store every time I go is really good. I feel like they help you in a timely manner and they’re really friendly. I’ve had several different reps help me and each time I’ve been more then satisfied. Thanks Guys!