St Patrick’s of Texas

Just got treated terribly by two employees. Was told to, and I quote, «we will not sell to you so don’t bother ordering and go f*** yourself» then was hung up on… All I was after was some dimensions of an adapter. Wow! So much for supporting these guys anymore.

Update — Over the last year I purchased another SS tank, various clamps, hoses, and filters. Everything delivered promptly with no issues. They responded to my email questions. Excellent pricing.

Very good service. I was given good shipping options for my destemmer, which I picked up from local UPS freight depot. The destemmer was packaged well and arrived in good condition.
One of the bolts on the stand was missing. I contacted St Patricks and they shipped that bolt and an extra, which arrived in a couple of days.
I’ll be happy to do business with St Patricks in the future.

There is 1 star because Unilocal makes you give one. I have done business with these jerks for 3 years now and each experience with them gets worse and worse, if you have a dispute forget it you can’t talk to them and on there home page it says don’t email and don’t fax and when you call they say go to the website, that should be the first clue that you will have to live with your purchase no matter what. If you shop these guys because they are the cheapest just tells me that you would do about anything for money like let someone piss on you. If you do business with these people they are being as rude as they can to you and you just put up with it, what is the difference. I am at a point with St. Pats that they will never see another dime from me. I would rather pay more for a friendly person on the other end of the phone that will discuss your needs so you won’t make a mistake on your order.

I am surprised this company is still in business. worst customer service! Don’t even understand if they even speak English over there. Buyer please be aware you will be disappointed.

I wish I’d looked them up on Unilocal sooner. I finally did so today, but only after experiencing the same customer service that every other reviewer, to date, has described. I’m still awed by their rudeness and total lack of professionalism. I am also glad to know that it wasn’t just me. I won’t bore you with all of the details here as every other reviewer already clearly illustrated what lay ahead should you decide to find out for yourself. There are plenty of other suppliers who are happy to have your business so PLEASE AVOID THIS COMPANY!

Zero stars if it were possible. They are either crazy, doing weird drugs, or for some reason want their business to fail. Completely rude and unprofessional. Please spend your money where you will get appropriate customer service (that does not include being insulted or cursed at).

These guys are all that and more. Rude, obnoxious and very unprofessional. Do yourself a favor and shop elsewhere. Hit these guys were it hurts the most, their wallet!

Yeah I can’t believe I have to give these folks even 1 star…
I’ll keep this short and say that every review listed here is a mirror image of the experience I had today with these guys.
I studied their website on and off all weekend looking at the parts and pieces I need. I noticed that I could not purchase over the phone and although it seemed strange I went forward with my attempt at a transaction today knowing that. I did however need to call to verify the sizes of the parts I needed. I found the phone number on their site followed by «for questions and advice». I called them thinking that would be okay. Boy was I WRONG.
I started the conversation explaining my situation, and I was informed that the information I was looking for was on their website and that I could not order over the phone. I told them yes I realized that and read it on their website and understood but I am unsure as to some of the exact sizing and that I wanted to make sure I was buying the correct items. At that point I was told that maybe I am not capable of of buying from them and was immediately hung up on.
At first I was really mad… Then I stumbled upon his Unilocal reviews and realized he had done me a huge favor. I am a start up cidery and he saved me the problem of potentially spending 10’s of thousands of dollars with his company, not to mention the $ 500+ I was about to drop today on hoses, a spray ball and fittings.
I really feel bad for the poor guy who bought 50k worth of tanks from these guys and couldn’t get a product number to re-​order seals. I’ve been delivered from that same fate. I’ve talked directly to colleagues about this today and they have had the same treatment too.
If you need to buy anything from these guys… Look ELSEWHERE.
Try:
GW Kent —
or
Day Equipment —
I NEVER post reviews, this is my second one in fact, but my experience compelled me to do something so that others wouldn’t have to suffer this guy’s wrath. I’ve got more than my share of beer brewing, winemaker, and cidermaker friends and they will all know not to shop with these clowns. I wish I knew how they were in business with customer service like that.
I guess I didn’t keep it that short did I?

Horrible, horrible customer service. No support for their products. No basic human empathy. Go somewhere else, always.

Why on earth does anyone keep ordering anything from this business. Their customer service is abhorrent. There are so many decent people who will bend over backward for you in the customer service department who supply the same type and quality of equipment. Don’t walk, run away from St. Patricks of Austin. Going out of business is not enough punishment for their subhuman behavior.

If only you could give no stars for a rating. My company has not purchased anything from this company, because we were not given the chance to. We tried to call and inquire about a few things we saw online, only to be given the worst customer service ever! Not only were both people we talk to curse at us repeatedly, but then they proceeded to tell us that we were not even a business and that they didn’t have time for home brewers. It seems from above that everyone gets this treatment. Stay away from St. Pats of Texas, there is nothing saintly about them!
All we wanted was some information on their products… was that too much to ask? Take my advise and the others who wrote reviews… WORST PLACE EVER!!!

Here is an example of bad customer service after spending over 50K with this company over the past few years.
I contacted St. Pat’s by phone about replacing some gaskets on a couple of 8k tanks that I purchased from them and was told to send an email with the serial number of the tank. Here is what I wrote
«I need two top tank gaskets for Model# PZP6000H18
Lid is 68 inches in diameter.
2 St Pats variable capacity tanks.»
Their response
«please order these online. sounds like D175″
My response
„Sorry, I am not looking for sounds like and guessing at the order. After spending some serious funds with your company I would appreciate the customer service of looking up the tanks purchase and providing us with the correct item to order. If you want me to guess I guess I will select a different vendor going forward. Disappointed with your answer.“
Their response from Don O’Connor, Ph.D.
„there are precise instructions on the website so that the order is correct.
this is the professional way to do it. to take an order from a rude email without a subject (very unprofessional) is rank amateur. we will not lower our unparalleled level of service no matter how lazy and obnoxious a client behaves.“
My Response
„Hey Don,
I have no intention of going to your level of unprofessionalism. Not a problem. You should read your own email to evaluate rude, unprofessional and amateurish responses. I will make sure I share your response with my colleagues.
Best of luck in the future. Guess the $ 50k that I have spent with St. Pat’s on tanks is un-​worthy of any customer service to look up my history and provide the correct gasket information. When I called two days ago about the gasket, I was told to send an email with the information that I sent and that I would be provided with the correct information. I followed directions and got your first response that it „Sounds Like.“ Responding to a vendor that I cannot afford to order a product that sounds like it will fit the tanks that I purchased from the same vendor is not unprofessional, rude or amateurish.
Two days ago I sent you some bottles as we were going to purchase a four spout filler. Please throw those bottles away as they have no purpose at this time as my account with St. Pats is now closed.“
Don’s Response
Hey Dick (my name is Richard so I guess he felt this was insulting!)
we sell 800‑1000 tanks a year and have for about 10 years now. imagine if every client were as uncooperative and unprofessional as you and ordered replacement gaskets by sending emails with no subject, mix product numbers (only from the drawing) with product name, but don’t use the dimension from the drawing. It is patently obvious that you simply intended to be a uncooperative punk. congratulations.
oh and your Unilocal review. so typical of newsgroup forum wackos. just another birther. what is so typical is that you include some parts that are true, but just make up a lie or two to tidy it up. your lack of integrity is contemptible.
Don O’Connor, Ph.D.»
You decide but my money in the future will go to another vendor as there are plenty of providers of wine and beer equipment so the loss is their loss not mine.

Don’t bother calling these people, One of the owners Lynn is extremely rude hung up on me and told me to go F*** my self. try
much nicer staff

This place should be put out of business. I ordered a product online, called to confirm pick up at the store and then after driving 45 minutes was told they would not sell me the product. I told them that was poor customer service and if they weren’t going to sell me the product they could have told me that when I called to confirm pick up. The man literally started cussing at me and then a lady came out and told me to leave. This is discrimination and no one should be treated that way. I have reported this to the BBB and hope to see this business shut down.