Stars In Your Eyes Optometry

So i did not get my eye exam here. I did that at their North location with Dr Colorado. But I did go to the Congress store to get my perscription glasses and the guy there was awesome. I think I tried on every pair there and he gave me feedback on every one as if they were the first pair I tried. If kind and patient service is your deal, then this place is the best for you.

Meh. The doc is nice.
However, I came in for an annual check but wasnt aware nor made aware that it came with a ‘contact lens fitting’. i ordered my lenses w them two weeks prior and also picked them up the same day so i was clearly not in need of a ‘contact lens fitting’. I wasnt made aware that this additional service that i didnt sign up for was at an extra cost of 50 bucks, so when i wanted to pay my 20 copay they said it was 70 bc of the fitting. I paid and told the front desk lady that next time they should make people aware that they are being signed up for the additional service and that it comes at an extra cost. The woman said that i saved money by doing it now instead of later when my lenses run out again. Im pretty certain they weren’t looking out for me to save money but instead were interested in getting paid more. Now i have a contact lens prescription that will expire by the time i need new ones next year. Yay on the savings! Spent extra 50 bucks on something i didnt request nor need. Going elsewhere next year.

I made an appointment through ZocDoc for Star in Your Eyes only to find out the day-​of my scheduled appointment that Star in Your Eyes requires you to call them before they will confirm your appointment and they canceled my appointment because I never called. This is horrible customer service. They should not use ZocDoc if they don’t want to deal with online appointments and if they need to talk to you before confirming they should call.

I love this place the selection is amazing the guys always treat me right and I come back year after year for either a new pair glasses or updated lenses. The location is great since my business is downtown as well. Thanks again for all the attentive service!

I saw Dr. Richards for my pre and post Lasik consultations, and I could not have been happier with my experience. She is the best optometrist I have been to, and she is super friendly and personable as well as professional. I would recommend her to anyone!

This place is great — the space is gorgeous and everyone on the team is very professional and knowegable. Michael, the eyewear expert, is amazing at fitting you into the best frames — and they carry all types of frames, some very fashion-​forward. I worked with Michael closely throughout the process and I can’t thank him enough or say enough great things about him. Dr. Richards is a stellar doctor, and she examined my eyes /​vision more thoroughly than anyone I’ve ever visited for an eye exam. She is lovely! And even though I had limited eyewear coverage, she and the Team treated me with professionalism, kindness and respect. The front staff are all friendly and efficient. I had an exceptional experience at Stars in your Eyes. I felt so well-​taken care of. Kudos to all of you. I can’t wait til I can go back in and upgrade!

Very stylish, modern frames and GREAT customer service. Definitely swing by if you’re in the market for a new pair of specs.

I’m on crutches and live up by cedar park. When I called to ask about exams and prices, said I was on the way too, the staff failed to tell me i needed an appointment. So I drove all the way down town and with no close parking I had to crutch myself and three kids there. Once inside I was informed they don’t take walk ins and even with my circumstance and their lack of information they still refused to see me. Terrible customer service. Would never recommend or return.

I’ve been coming here «off and on «about 8 – 10 yrs, I forget. If you work or do business downtown they are very convenient. Yes, the full exam for contacts and glasses may be $ 50 – 100 more here than at strip mall offices (Wal Mart, etc), but the personal service ie care of the eye doctor and the assistants is worth it. They use the most advanced optical evaluation machines that check for all kinds of eye diseases, concerns, etc. So yes, for an extra $ 50 – 100 I will gladly pay it for peace of mind, knowing my eyesight is thoroughly evaluated, and if and when a health issue is found, at least it’s found early and we have time to attack the problem. So far, my eyes are doing good! It’s a battery of tests that measure many things, in addition to the actual «better or worse ?» exam. They sell contacts on site, and make no judgements if you simply ask for your contact and eye glass prescriptions should you choose to have them filled elsewhere. Now, if you are a fashion forward person, they have very nice glasses, quite a good selection actually, for men and women. I’ve never been to their other locale, I’m sure parking is easier in the Rosedale area. They carry Penguin and LaCoste lines of eyeglass frames not as expensive as you would think. Check them «oo-​ut»!

This is a great spot for eyecare in the downtown area. The staff and doctors are very friendly and always on time. You will never feel rushed here.

Stars in Your Eyes was super thorough, professional & very kind!!! They spent tons of time helping me find just the right glasses for me & they’re perfect!!!

I haven’t had an eye exam in 12 years, so I had a thousand questions for the poor doctor. She was very patient with me as I, contemplated all the different possibilities to correct my vision. She said I’m not a candidate for contacts, discussed why lasic wouldn’t be a good fit for me, and weighed the pros and cons of 2 pair of glasses, or bifocals. I have a specific unusual «monovision» I learned (where one eye sees far and one sees close), so correcting my vision was perhaps a challenge.
Reception was friendly, welcoming, and my appointment started right on time. She was right there and it felt comfortable– unlike most doc offices.
First I met with a technician, Holly, who was very kind as she asked all the pre-​doctor questions. Instead of dilating my eyes like they did at my last exam at the turn of the century they use a state-​of-​the-​art machine to do an internal eye exam. Just a light and a puff of air (Holly warned me) and I had a graphical image on screen and then printed out in color on a full page of each eye.
Then I meet the Dr., Stephanie, who gave me way more time than I’m used to getting in a medical environment. She found the right Rx for each eye using the «which is better? 1 or 2?» test over and over. Since the test seemed subjective to me I was glad to learn that she had done each eye twice and I «landed» on the same prescription each time.
Afterward, I had the opportunity (no pressure) to select new frames and/​or lenses right there. Brooke and Angelica were very helpful with showing me different options for frames. I settled on keeping my current frames for «far» and got a sweet deal on some readers– that actually don’t look too bad. Also, since I am a fly-​fisherman, it was nice that Angelica has been to training for both Maui Jim and Costa del Mar and was able to help me figure out which would be best (I did have some budget constraints… so NOT Costa!).
I had one last concern about having some glasses for dusk on a river. That’s the time I need to see far (fish) and see close to tie on tiny flies in low light. I didn’t want an expensive set of bifocals just for fishing, and I like my Maui Jim’s. Angelica was able to confer with the doctor for a couple of minutes and they suggested some cheap «1x Readers» from CVS and I could just throw them in my vest and punch out the left lense (a great solution for my somewhat unusual vision). I would just throw them on to tie small flies and not risk losing an expensive pair to the river.
A great trip. Felt taken care of, spent less than I thought I would, and best of all, now I can see!

My doctor (male at the Congress location) did not give me an eye exam when I first requested one. He said that, «there is nothing wrong with your prescription» after I told him that I was getting headaches and my prescription was off although he had not actually inspected my eyes in any way.
I told him that I needed to get my eyes checked again due to receiving headaches throughout the day while wearing my glasses, and he said that if I was getting headaches he was not a head doctor and could not help me, driving me to the point of tears out of frustration.
After I started crying, he then finally gave me a brief, as in 5-​minute eye exam, and prescribed me glasses for computer usage.
He did not treat me with respect, and I was extremely disappointed in the doctor and Stars in Your Eyes. No customer should be driven to the point of tears. I did let the receptionist know of my disappointment that that I would not be coming back.
If a customer requests an eye exam, they should be given one, regardless of the doctor’s perception of the problem. The doctor did acknowledge that my prescription was off after giving me an eye exam.

I just went in to have some glasses (that I bought elsewhere) adjusted. They were very quick and gracious about it, even refusing to charge me. I went in shortly after they opened and it took about five minutes. Really great service, and the environment was nice, too.

The employees know what the are talking about when it comes to styles what looks good. They work with you to see what’s the best way to work with the insurance for a better deal which is cool. The woman the did the exam never did catch her name was very informative and helpful with all the questions I had. The environment is very much austin. Not really a specific genre of designs or theme but it was mellow and pleasant.
Though it was a pleasant visit, the did charge me for the photographs of my eyes. Understandable, but if I’m being charged id like to know before it’s done and I have no say so. Also maybe because it was towards the end of the day when I went, the employees seemed either agitated with each other almost bickering and hurried.
Either way I will be going back, maybe just not so late in the day.

Always a good experience here at Stars in your Eyes. Emily the Optometric Technician is super nice and I have seen Dr. Richards and she is great. If you are asked which doctor you want to make an appointment with I HIGHLY recommend her over the other option.

Both my husband and I have seen the optometrist for annual check ups. We felt they were thorough and interested in our complete care. They offer some great design choices in their frame selection however anytime you get around great modern design it can get pricey. Though it was no more pricey than our Chicago optometrist. My husband opted for a beautiful pair from Amsterdam, reminiscent of his time living abroad.

Be aware that you WILL have to go to this location if you order lenses — the Rosedale location doesn’t cut lenses. It will also take two weeks for the lenses to come in.
Expensive, slow, and very underwhelming.

This place eeks out two stars because the folks are nice. The glasses seemed pricey but what really got me was…
…sitting in the chair in the exam room, giving the assistant my information, I look over and right on the counter the BIGGEST, I am talking HUGE, … *barf* dead *barf* roach *barf barf barf* just lying there right next to the keyboard. BARF!!! It freaked me out totally and I can just imagine the amount of digustingness that goes on overnight. I pointed it out and the poor assistant *shudder* removed it and moved me to another room that she had wiped with alcohol but still… I will never be able to bring myself to go back there. yuck.

Let me apologize to you Unilocal,I did not look up this place before I went. And I should’ve, because then… I at least would’ve gotten 15% off.
I have new health insurance, and when I looked up eye doctors, this one was the first one to pop up, and the closest to my job. The only reason I needed to go to the eye doctor was to get my prescription renewed for my contacts.
So I call Stars In Your Eyes to doublecheck that my insurance was accepted. The girl on the phone assured me it was, I restated that I only needed an appointment for my contacts prescription, she told me it would cost me $ 10.
See? Things were going well at first.
I get to my appointment on time, they take my license and insurance, tell me again it’ll only be $ 10.
The girl who is going to test my eyes for random diseases asks me if I’m wearing contacts (I was) and then informs me that, oh wait, a «contact evaluation» is not included in my insurance and costs $ 60.
Excuse me? Didn’t I specifically say on the phone and in person that I only needed this appointment for contacts? And you told me it would only be $ 10?
She apologized, and said she was sorry that no one told me this before, it was their mistake. I am irritated, but whatever, I need new contacts asap and agree to the $ 60. The normal exam for glasses was still only $ 10, so we’re up to $ 70 at this point.
I go sit in the chair and wait for the doctor… he tells me that they have to dilate my eyes because my vision is so bad. It’s 1:30pm, I ask him if I will be able to go back to work if they dilate my eyes, and I’m told that no, I will not be able to work the rest of the day because I will not be able to focus on my computer or any other reading material.
BUT WAIT!
THEY HAVE ANOTHER OPTION!
For $ 35, they can take an x-​ray/​photograph of my eye and I won’t have to get them dilated!
So, to wrap this up:
I could either spend $ 35, or not work the rest of the day.
Or walk out and not get my prescription.
After the $ 60 I was already NOT PLANNING ON SPENDING, why not add another $ 35?!
Out of pure laziness and the urgent need I had for contacts, I agree to the $ 35 (plus I definitely could not skip out on work).
Then, to make matters that much better, when we’re all done, they try to talk me into buying a year’s supply worth of contacts!
Seriously? After all the money I’ve already given you, you want more?
What kind of place is this?!
So yes ladies and gentlemen, I walked into this establishment fully planning on only spending $ 10, and ended up throwing away $ 105. Keep this in mind if you’re planning on taking a visit here any time soon.