Steiner Ranch Primary Care

The doctors and staff at Steiner Ranch primary care are beyond wonderful!!! I usually see Wendy, PA, and am always very pleased with her expertise. She is kind and listens to my concerns. Wendy is very knowledgable with all different kinds of medications. Wendy confers with Dr. Chou, and I am happy with his input.
The front desk staff is beyond helpful and is very attentive to the patient’s needs. The nurses provide caring service to all of us.
Just know that when you go to Steiner Ranch Primary care… you will be well taken care of!!!

I have been an active and compliant patient of Dr Claudia Legere and Dr Irma Aguirre — wonderful, caring and careful docs. Today, Dr Chuo humiliated and gutted me. I’m devastated… he made it clear his practice is not for complex patients with chronic conditions who are involved and proactive in their healthcare. He would like a practice of SMILES, aspirin and Band-​Aids. :) (as if I wouldn’t give my right leg to not have these horrible conditions, as if I wouldn’t do anything to not have to take medicine?). Shame on you Dr Chuo. Do No Harm and may you be blessed to never develop a life-​altering chronic illness. Thanks for brushing us complex chronic patients under the rug… I’ve been crying all day since I left the office. I can’t believe the humiliation.

Dr Aguirre is warm, friendly and kind. Her office is clean and efficient. She took her time with us and was very interested in our lives. She was absolutely fantastic and we are thrilled to know her. My wife and I both highly recommend her.

. I saw Dr. Li-​Tai Chuo yesterday for a new patient appointment. I’m having some pretty serious issues right now with Kidney pain and think I’m about to pass some stones. I saw blood in my urine and a lot in my semen. Cant miss it, it’s red, it’s def blood! I HATE doctors offices and avoid them at all cost. So for me to make and keep an appointment means i KNOW something is wrong with me that isn’t just going to go away. But being this was a new patient appointment with a new dr and I haven’t been to a Dr in over 10 years, i also wanted to address other things that I have wrong with me. Things like high cholesterol, heart pains, huge umbilical cord hernia, etc… Right from the jump he only asked, and focused on my kidneys hurting. Took a urine sample and said we found no blood, here’s some pain pills and a referral to a urologist. I then steered him back to my other conditions numerous of times and he totally bypassed anything i said, but yet mentioned pain meds 2 or 3 times. Not everyone that sees a Dr, wants pain medicine, some of us actually want help! After feeling like I was sitting there with someone who could really care less, I decided to drop all my other concerns and knew before i even left that I would be seeking out a new PCP. One that comes across as giving a darn. Mind you, I have a HUGE hernia protruding from my belly button. I mean tennis ball huge! He felt around it only because i asked him to and then never once brought it up again. Never once telling me I need to go see this or that Dr.. I have and live with daily acid reflux and told him that. Think he offered any scripts for that or heck, even advise? Nope. But he pushed those pain meds again. I have been having serious sharp heart pains for over 6 months and told him this. Think i got a referral to another Dr, or any advice? Nope. I got pain meds though! Save yourself the time and effort people. This Dr. Seemed like he wanted to get my visit over with and see how many more he could schedule for me in the future, where is I was looking for 1 doctor that gave a damn and would address all my issues that could be addressed in one office visit. I’m not in the habit of taking off 2 – 3 times a week for Dr. Appointments. And if it’s the co– pay your after… charge me 3 – 4 co pays at once and save me the time of missing so much work. That i’d at least understand. I’ll be puling my records and going elsewhere thank you.

Absolutely love Dr. Legere, and the medical and office staff at Steiner Ranch Primary Care!
I have had migraines since I was a young child, so I need a primary care physician who is understanding, and who will partner with me to help me effectively manage my condition. At our first meeting, I was highly impressed with Dr. Legere’s knowledge and professionalism, and her very warm and caring personality. I recently made a second appointment about my migraines, and had explained to her staff about my current condition. I was **highly** impressed when she came to our appointment with a page of carefully researched notes so that we could have a meaningful conversation about treatment options.
I have been very fortunate to have had some wonderful doctors in my life. And I can honestly say that Dr. Legere is now at the top of my list.
Last but not least, I want to mention the medical and office staff at Steiner Ranch Primary Care. Everyone is very professional, efficient and kind. They always make time to answer questions, and to provide information and support, and with a warm and sincere smile.

I just wanted to provide a more recent opinion of this physician practice.
While I do not question Dr. Legere’s commitment to medicine, the management of her practice can be taken to task. We found her front office staff to be impersonal and cold, and dealing with the contracted medical billing service was an exercise in frustration.
Unfortunately many physicians take the stance that they’re responsible for providing the medical care and the billing and office management issues are the responsibility of others. However, in any medical practice it is important that the physicians are cognizant of the entire patient experience, including reception, nursing, and billing. My opinion is an informed one, as I have extensive experience in medical reception, medical billing, and served long term on a quality of service committee for a large medical group. On a subjective note, we did not find ourselves aligned with Dr. Legere’s approach to primary care.
I personally found her dismissive of my own comments and questions and her suggestions for treating common viral illness to be very one-​dimensional. I have to agree with the original poster who states that this practice is not what it was under the tenure of Dr. Miller.

I couldn’t get into my regular family doctor recently so I thought I would try Dr. Legere. She was professional, courteous and had some great sound advice. I really liked how close they were and that I was able to do labwork right there in the office. I will be using her all the time from now on. As far as the negative reviews of the receptionist I didn’t have any problems with her!

I am new to Austin and needed a primary doctor. Dr. Chuo was recommended to me and I was not disappointed. He took his time, answered all of my questions and never made me feel rushed. He will be setting me up with the necessary specialist that I will need. The wait time was very reasonable. Claudia at the reception desk was very nice and made you feel welcome.

I do not like doctors. I did not want to go. I was in quick. Told the trth. Given a solution and on to the next. I loved it. Dr. Legere is a great doctor for men who do not like doctors nor want to go to the doctor.

It’s been great to get in pretty quick when I have called for an appt. Dr Legere has been there when I needed her. She has a great manner and is knowledgeable about the off-​beat issues I go in for, and am glad that both her and DR Chuo are right down the road.

I have been a patient of Steiner Ranch Primary Care for quite a while now and was always very happy with their service and convenience. However, since the absence of Dr. Miller, things have gone downhill. I tried about a month ago to refill a recurring prescription and was told I’d need to be seen by Dr. Claudia Legere before I was given a refill, however she was on vacation for a week — oh well.
Since then. I’ve tried to get in three times for various reasons (including that refill) and could never get in within 3 days. Yesterday I came down with something nasty (bronchitis?) and thought, «great, I’ll make an appointment, get an antibiotic, and finally get that refill.» I called them up and was pleasantly surprised to get an appointment the next day at 12:45, which I repeated back to them and immediately wrote down. No such luck! I got there early, pleased to see NO ONE in the waiting room only to be told that they had me down at 11:45 and could not see me, and no, they wouldn’t refill my prescription. I asked why they didn’t call me at 11:45 — I live two minutes away and could have been there immediately. The reception said, «we don’t do that, we assume you forgot.» That was the last straw!
I called River Hills Family Medicine (in River Place) and explained the situation. Even though I was a NEW patient, they got me in immediately. Their staff is pleasant, professional, helpful, and compassionate. They have been referred to me by many people in the past — I’m just sorry I didn’t listed to them sooner!
Has anyone else had similar issues since they went down to only one Dr. at Steiner Ranch Primary Care? They were an excellent addition to our great community. I hope they can work on their customer service, and stay. Until I hear differently, though, I’ll happily drive the extra 5 minutes to see a Dr. who actually cares about her patients.