Stephens Kevin MD

After fighting with Dr. Stephen’s staff for nearly six months about getting copies of lab work done in March, I was finally able to get it. I had to threaten to contact the State Board of Medical Examiners and the Department of Health and Human Services. Although all my bills had been paid, the front office girl tried to tell me I wasn’t entitled to them. Sadly, the doctor probably has no clue his staff is so bad.

I’ve been a patient of Dr. Kevin Stephens for several years, I don’t know exactly when I first saw him. I’ve been very happy with Dr. Stephens in general. He is a great doctor and really takes his time with patients. I believe he is generally very interested in their health and well being.
However, I have had a couple of issues with his office and staff in general. Very recently there was an incident which has lead to the decision to find a new primary care/​family practice physician unfortunately.
My partner, who was also a patient of Dr. Stephens for the past few years, had a physical scheduled for a Monday at 3pm. Over the weekend he received notice that a court case associated with his job that he had been subpoenaed for had been rescheduled again. He was required to appear at 9am that Monday, same as his appointment with Dr. Stephens. He hoped he could still make his 3pm appointment but was told when he arrived at court that jury selection wouldn’t even start until 1pm. He immediately called the office and informed the receptionist (Cindy) that he needed to reschedule due to the situation beyond his control and was told he would be charged a $ 75 missed appointment fee. He requested that she consult with Dr. Stephens as it seemed unreasonable to charge for a missed appointment when he called as soon as possible for something he had no control over.
My partner called and told me what had happened. I immediately wrote an email to Dr. Stephens and sent it. I made a copy and hand delivered it to his office. In the letter I explained the situation and informed him that if he had indeed been consulted and agreed that the $ 75 fee was appropriate that we would have no choice but to leave his practice
Later the next day Dr. Stephens called my partner and confirmed he had been consulted and said he didn’t feel he could make exceptions simply because someone threatened to leave his practice. We were both astounded and furious. We couldn’t believe with the long history and relationship we had with him that he would take such a stance and was somewhat arrogant about it as well. We completely understand the reason for the fee and that some people need to be encouraged not to constantly change or miss appointments. But there are exceptions and situations beyond our control which always should be a consideration. Neither of us has ever missed a scheduled appointment with him without 24hr notice and have rarely ever changed an appointment either.
I truly believe the circumstances warranted without question the waiving of that fee. To be fair Dr. Stephens did finally tell my partner he would waive the fee, but the damage was already done. We are both changing primary care doctors for this reason and if you care about this type of thing being happening to you, I strongly suggest you NOT consider becoming a patient of Dr. Stephens. If you already are a patient, I hope you take notice and consider changing doctors.

I saw Dr. Stephens for many years and he’s not only a great doctor, but a caring person. He’s super busy but he really makes an effort to listen to and care for each patient, and appointments are always on time.
My only complaint is this. I haven’t been in to see Dr. Stephens for two years, partly due to my travel schedule and partly because, like many Americans, I have crummy insurance and so I only go to the doctor when I really need to. Lucky me, I’ve been healthy for the past two years. When I called recently to make an appointment for an issue that has just arisen, I was told I’d have to re-​establish as a new patient. OK, fine. They’re running a business, they have administrative expenses, they just sent a bunch of files into storage and would have to retrieve them, and I get that. I get that I would need to pay more for the initial office visit and fill out a bunch of paperwork. But they don’t have any «new patient» appointments available before I leave town for four months, and despite the fact that I have seen Dr. Stephens for about 10 years prior to this 2 year hiatus, the nurse was not willing to help me out. Maybe there really is nothing available, maybe I just go to the back of the line because I haven’t been in for a long time. I don’t know. But I can’t afford to wait four months to be seen, so now I have to look for a new doctor. I’d rather stay with Dr. Stephens but if I have to re-​establish anyway and I can’t get seen when I need to, I have to change.
If you have the time to wait to be seen, I would recommend him.

When I was looked for a new GP I was searching EVERYWHERE. I soon realized, people do not review their doctors online. I mean rarely if they are good, and even more rarely if they are bad. After almost 6 months of searching, researching and asking everyone I knew about their GP, i found Dr. Stephens. Not only does Dr. Stephens work wight by my house, but he is smart. He listens carefully, and speaks to you like a human being. He is aware of holistic practices and doesn’t make you feel dumb for practicing them. His office will get you in very quickly of you are having a serious issue. The nurse and front office staff not only remember you, but genuinely care about how you are feeling. They return phone calls! They refill prescriptions quickly! I mean, really, I could go on and on. I am so very happy with my experiences here. While I would prefer to rarely have to go to a dr, having one I can trust makes the experience a much better one.

Dr Stephens has been my GP for a number of years. He takes the time to get to know his patients over the long term, and follows up on long term health issues. He *listens*, and asks questions about how you’re doing. He takes the time to explain illnesses and health issues, how medications address issues and the side effects, and is conscious of the costs of treatments and medicines. His staff works well with multiple insurance companies, and they’re willing to work with the drug plan’s formulary to find a treatment that works.
One thing that I like is that waiting times are at a minimum. You will be seen at your appointment time. His staff takes the time to remind you of appointments.
Dr Stephens and his staff are always in a positive mood, their office is extremely nice and well kept.

I love Dr. Stephens. He has a great bedside manner, he has great overall knowledge, his staff is terrific, and he’s a good overall family doctor. He’s flexible about treatments, willing to discuss options, and takes a real interest in your health. He doesn’t run terribly behind the way I’ve seen many other doctors do (maybe because he stays away from HMO’s), and if you’re really sick, he’ll find time to get you in. No waiting a week with strep throat or having to go to urgent care because your own doctor can’t see you. Even when they’re full up, they find time. I have to travel clear across town to see Dr. Stephens, but I wouldn’t go anywhere else. He also has a great network if you need referrals to specialists. All of the specialists he’s recommended have been as terrific as he is.