Super 8 Austin North

Just got in… This place is not the cleanest. We were planning on staying somewhere else for a wedding we are going to this weekend but our friends are staying here so we decided it would be nice to stay with them.
Either who last stayed in the room or cleaned the room has long dark hair. I know because the room is covered in it. Also, I asked for new sheets because the ones on the bed look dirty. I don’t know if it is a stain or what. Pretttttttttyyy gnarly.
Just checked out early. Woke up to a HUGE cockroach scurrying along the wall between our beds. It was 3 inches long! The lady at the front desk said he was a water bug… To me it looked like it was from the dinosaur ages!

Pros:
Location, price
Cons:
«Complimentary ‘continental’ breakfast»
Cereal, no milk, waffle, syrup, un-​ripe fruit; stained towels, barely hot water, car break ins, «back door is always locked, use your room key” — -it was in fact never locked, BED BUGS — -I’ve been to very nice hotels and very bad hotels but this takes the CAKE, offered to blow dry all our clothes to kill the bugs incase any in our clothes, no refund just a «25% off next stay at THAT location (I’ll never return), and just moved us to a different room, a «suite», which it was just a handy cap room… pictures of the bites on my arms and hands, not including my face, neck or back. They were on all four corners of the bed and HUGE, I was disgusted. Stay here if you want, it’s your life.

For a Super 8 motel, this location is pretty good. Located right off of I-​35, it’s not necessarily easy to get to if you’re coming from the south, but a U-​turn at Runberg gets you there.
I like that the access to the rooms is from the inside (unlike budget rivals Motel 6 and Red Roof inns). Access is controlled (a good thing) in that I cam late one night and was buzzed in with no problem. Makes you feel much safer.
And you get breakfast with the room. It’s a step up from continental, the only hot item is a microwaved cinnamon bun or waffles. But there is fruit, yogurt, pastries, cereal, etc. And it’s well attended. Seating is limited, but there’s a spill over room.
One turn off for the place is the number of signs of strict rules. Things like not allowing breakfast food up to the room, not taking towels outside, etc. It’s not that the rules are bad, it’s just a little in your face in terms of not trusting their clients. I understand the rules are needed to keep their price competitive.
And location is right on I-​35, meaning noise. The facility isn’t in the best shape, but I had no problems with filthiness or things in disrepair. This would not be my first choice in Austin, however if you find yourself needing a room on a competitive weekend (SXSW, ACL, F1, UT Football) this isn’t the worst place to end up.

Most disgusting hotel I’ve ever stayed in. I’m not picky but I couldn’t even sleep. It was a nightmare. DISGUSTING
Absolutely the worst hotel I have ever stayed in. I was afraid to fall asleep. If my 3 month old wasn’t screaming and ready to be put to bed I would have checked out. We left as soon as my son woke up and checked in at extended stay. Felt like a mansion after a few hours of his hotel. It was disgusting.
And they charge a $ 50 dollar deposit which they did not disclose online. & then they took a picture copy of the front and back of my card. Which is not okay. Let’s just hope they shred it. Not that I have a lot of money for anyone to take but I do

Well this place was just a pain in my side the whole time. I was in three different rooms in hours of checking in for multiple reasons. Everytime I had to switch rooms I felt like I was a burden to the front desk. Guess its just a hassle to provide customer service. I should have checked out after the 1^st night but hate the hassle this creates for a 2 night stay. Last but not least the wifi here might as well be none existent. As I was able to get on occasionally but never lasted and was very slow. A couple times I had to go set by the elevators to get any signal when I was needing it. Such a pain. I cant see staying here again unless its an accident…
One last note each room had its own smell, mostly musky but each very different.

Hotel staff very rude and not very helpful. Wifi barely works. It would have been worth spending the extra money for different location. «Continental breakfast» is by far the worst I’ve tried, you’re better off going to McDonald’s!

The service and employees at this location are downright ABYSMAL.
We stayed 3 nights at this location. Knowing we were there for 4 days with three, possibly four people we didn’t find any sense in having our room cleaned every morning and we all needed as much rest as we could get.
The day following our first night, my boyfriend came upon the housekeeping cart. No one was around for him to talk to so after a few minutes he grabbed 2 pouches of coffee for our room. We were delighted to have some more coffee for everyone and after running some quick errands planned on drinking some more coffee.
As we are leaving, a Caucasian, middle aged woman confronts my boyfriend aggressively asking him if he took enough coffee. He answers her honestly and says yes. She becomes irate that he «stole» from her. He’s somewhat taken aback and in shock but remaining calm and respectful. She angrily stares him down and then asks if she can get in and clean up our room if it isn’t too much trouble. We are very put off by this behavior but we are very busy with the small window of time we have and agree to let her. We didn’t see the sense in it, but she seemed to really want this.
When we return from our errands our room is clean and smelling good but wait a second, some items are missing. Not only did she take ALL of our coffee packets and accoutrements aside from the two single packs my boyfriend had grabbed, but food and beverage items were missing as well as two personal towels we had, one that was dark hunter green and the other was a luxury navy blue towel. I had an iced coffee from Starbucks I hadn’t even drank from that was gone, yet a leftover icee from the day before was left.
My boyfriend calls front desk to inquire about our towels and the MANAGER says that she’ll look into it and HANGS UP. He decides to go downstairs and discuss this face to face. We stay in the room and let him handle it.
While he’s down there, they call the manager of housekeeping. She tells him the employee we dealt with had gone home for the day (apparently she had a four hour shift?) and that she’ll look into it. My boyfriend asks «Okay, what about our towels?» The woman says to him they’ll look for it and stands there staring at him. He asks if she can go look for it then when she says «Do you think I work here to steal your towels?» This upsets my boyfriend and he tries to explain that he wants to know what they are going to do. She then proceeds to tell him if we don’t stop about this they can and will throw us out of our room and they don’t have to pay our money back, that there’s a sign on the door and he should leave before they do just that.
My boyfriend reluctantly returns to our room and informs us of what has transpired. We are at a loss. We are also worried now that when we return very late that night we may be met with no room and our belongings packed up behind front desk. So I call Super 8 customer service and speak with a very friendly «Stephanie».
I explained to her everything that happened and she assures me we will be met with no retaliation due to this complaint and that we would receive a response by or before the upcoming Thursday. She also informed us that she would be directly contacting the property owner. I truly believe this was the only thing that safeguarded our stay.
When we returned that night, our room had a days worth of coffee and accoutrements refilled and voila! Our towels were returned. Well, they tried to be sneaky and hang them on the door. Thing is they reeked of motel towel smell, were stiff as boards and showed no signs of use.
As we departed the next day the manager and housekeeping manager were all smiles and my boyfriend thanked them for our towels which actually made the manager frown but she said «Oh, you’re welcome. Good bye.» And looked down as if she was busy with something.
Never an apology or even an effort. A staff that didn’t give a damn lost us. Sure we won’t shut the place down but it is very telling what kind of staff you have working for you.

Let me start by saying I would not recommend this property. The front desk staff was very unhelpful besides the guy who checked me in. (I’m assuming the 3pm-​11pm shift) Housekeeping was terrible and unorganized, partially due to the far-​from-​professional front desk staff. Housekeeping had no regard for us as customers, were very unreasonable, and did not seem to know how to provide quality customer service or care. The front desk agent who checked me out denied giving me my 50 $ deposit because we were not checked out of the system by our check-​out time of 12:00pm (we were waiting in line for 10 minutes while she dealt with 1 customer). The room was small, had hard mattresses, burn holes in the comforters, a broken AC unit, a VERY SMALL bathroom and shower, and a not-​so-​cold refrigerator. I value customer appreciation highly at any business (ESPECIALLY HOTELS) and I did not feel appreciated whatsoever at this location. Oh, and I was charged $ 136/​night rate for a room with a value no higher than a standard $ 45 motel room. I DO NOT RECOMMEND THIS PROPERTY TO ANYONE.

Not clean at all. Free bugs included in bath. Yea it is cheap with air and hot water. Breakfast is ok but makes me wonder if the room is dirty if the lady working to refill items is any cleaner? Room keys never work stayed one week and never had two keys that both worked. It is what it is a cheap hotel.

Premises not bad looking, fairly well maintained. Fitness center, which is nice plus. Very nice conti breakfast with waffle maker. Room is clean and air works well. Bed is cheap and way too soft. For the price, very good value.

Pro: Basic but clean, extended continental breakfast, friendly service.
Con: Slightly strange smell in room (but windows can be opened)

I paid $ 66 to sleep in a cold room (heater wont turn on). And as I’m laying in the bed… At my feet I feel something sharp… Turns out there’s a spring poking through the mattress! See the picture I added! The ladies at the front desk were very nice though…

This was a welcome change after staying downtown at a «swankier» much more expensive place. For less than the cost of one night there, we stayed two nights, got a bigger room, free wifi and parking, and a much nicer staff. We thought we would be walking more downtown so chose the more expensive place. We ended up checking out a lot of neat stuff away from the downtown area so drove everywhere anyway. Won’t make that mistake again (staying at a more expensive place) I only gave it three stars because it wasn’t as clean as I would like (neither was the Sheraton) but that won’t stop me from staying here again.

We chose here to save a little and to have more for the vacation. The room was a bit per-​fumy smelling, not sure trying to cover up something or not. Unlike other hotels, they charged my card for all 3 days up front. The room had a fridge, microwave, iron and coffee maker. The coffee maker made the coffee alright, but did not keep it hot. The beds were soft and the pillows thin. The air conditioner worked great, thankfully, since it was 100+ and humid. Had an outdoor pool, unlike the newer hotels and it was clean. The location was very central, but hard to get to if coming from the south. For $ 47 a night, I didn’t expect more. The breakfast was very limited. No protein choices, just starches. Make your own waffles, toast, bagels, cereal. The wifi was very slow, good connection, must have been the service provider.

I had a horrible experience here. Mostly my own disorganized fault, but not helped by the unsympathetic and unhelpful staff and the gross rooms.
It’s a standard Motel 8, but I will definitely avoid it the next time I’m in Austin.

Not the greatest place in the world to stay but well worth the price.
My girlfriend Tricia (new Unilocaler) and I went to Austin for Memorial Day Weekend just to show an Olé Miss girl what Texas is all about. Normally, when I stay in Austin, I’m an OMNI kind a guy. However, I really wanted to enjoy Austin without financial restraints, so we picked the cheapest, yet decent enough hotel for our stay. After looking for about 2 hours online (Expedia…dot commmmmmm) I found this place.
We get there around 3 pm on Saturday and check in to our hotel with no problems what-​so-​ever. As we walk into our room, it was exactly what I expected. One queen size bed, fridge, non smoking, view of the pool. I honestly cared less what the hotel room was, just as long as the beds were comfortable.
It rained 60% of the time we were in Austin so hitting the pool really wasn’t our options, but we did sleep well. Of course Jäger-​induced comas usually make people sleep like champs, but that’s beside the point. We always stayed late in bed so we never really made it out to the free continental breakfast, however it smelled very nice as we walked by later that morning.
We checked out an hour late, but we weren’t charged extra at all. The front staff was very kind and cooperative with my many «extra pillow requests». I like to sleep in a impenetrable fortress of pillows. No I’m not 8. I’m 22 asshole! Deal with it!
All in all, like I stated earlier, the hotel was well worth the price. You can’t beat paying $ 44 per night during Memorial Day weekend in Austin. We will be back.

Yeah, man, this place is just great. We stayed here after three nights at a much more fancy place in New Orleans. What does the Super 8 Austin North have that the Iberville Suites in N.O. doesn’t? Free wireless internet (no annoying login screens); a pool– hell, even a jacuzzi; super nice people at the front desk; windows that open.