Supercuts

I will NEVER go here again. Went in and they were a little crowded and said 30 minute wait. So we wait, and keep waiting and keep waiting. After 50 minutes there were still 5 people on the list in front of us. So I don’t know if there is a secret list or what was going on. I went up and said we can’t wait all day and they couldn’t appear to care less. We left.
I called back up there and said is there any way we can either make an appointment for a time or sign up and come back, and Jessie says «we’re too busy to do that right now.» I said we just waited over 50 minutes for a thirty minute wait and couldn’t get our hair cut. He says, a quote is not an exact time. I said I get that but when you quote 30 minutes it shouldn’t take more than an hour. I said where are we on the list? He says we took you off since you left.
So no offering to put me on a list of do anything for us. Just tough sh*$. So obviously they are so busy they don’t care what kind of customer service they have.
Well I hope after the holidays when no one is there, they can figure out why.

Chung did a great job with my haircut, taking time over small things, and accepted a dubious coupon. No wait at 11am. Can’t fault a thing, will return!

I have been a Supercuts customer for about 30 years now, beginning with the store that was next to Target on 183 that moved to Ohlen Road and then the Far West store after the Ohlen store closed. I will say, I never got a bad haircut at any of those stores. I visited the Far West store this week and when I walked in, Chuong who was idle and at his chair waved. I waved back and said hello to him. He was the only cutter in the store and I was the only customer. The cashier asked if I wanted Chuong to cut my hair. Of course! There was no one else there! Afterward, I went to pay and I thought the cost was a little high. I looked for the rate chart most stores have and finding none, assumed the price had gone up and paid the charge in addition to my customary $ 5 tip. It was not until I walked outside and read my receipt that I found I was charged $ 2 for a request. I went back in and asked about the $ 2 charge and the cashier argued that I had requested Chuong. Not true. I was asked if I wanted Chuong and since he was the only cutter in the store and I was the only customer, of course I agreed. What was I to say? No, I’ll just wait for another cutter to show up? The cashier could have ended it there but instead chose to hang on to the extra $ 2. When I got home, I phoned Supecuts customer service via their 800 number and the lady I spoke with was very apologetic. I told her that it really was not her fault. She asked if I wished to have the Far West owner contact me and I said I did. I gave her my phone number as well as my email address. That was 3 days ago and I have heard nothing. I can at best guess that the owner does not wish to address a customer’s concern and hence this posting as a warning of this tactic to other potential customers. OK, I got ripped for $ 2. It is not the $ 2 per se, but rather the principle and the fact that I was taken advantage of. So they picked up an extra $ 2. But at what cost? The loss of a 30 year, $ 5 tipping customer. Was it worth it?

I think they do great job. specifically Anhe and Choung. They are quick but thorough. I cant speak for the other staff cause I’ve hardly ever go to other stylist outside of those 2. Not quite sure what Rueske B is talking about he just sounds like an angry racist.

I use to go to Floyd’s 99 Barbershop and I was under the impression that was the only place to get a decent «hip» haircut in Austin… boy was I wrong. This specific Supercuts location did a better job with my hair then Floyd’s 99 shop did. I have been to Supercuts every 2 weeks for the last 6 months and I am still very impressed. It doesn’t matter who cuts my hair, they all do a great job (My stylist has been Ahn usually). I will never spend $ 22 for a haircut at Floyds anymore. Supercuts has my business as long as I live in this area.

Totally agree with Jay K! They spend 5 minutes to cut your hair! There are 2 Chinese stylists and 1 Mexican! Don’t go to Chinese cause they may cut your hair in 3 minutes like robots! Anh was very angry when I showed HEB coupon. Same as Chung when I said that I was UT staff!
By the way, CHUNG is really strange so be careful!!!

Sally cut my hair the perfect length and respected my wishes of having it stay fairly long which is hard to come by.

I’ve had my haircut at several super cuts. Some have been better then others. I love supercuts on far west! Great haircut, great price… really what’s not too love about that! I also get my eyebrows waxed there. The only negative is that sometimes there’s a wait, but hey that’s really not that big of deal.

This is a great place to get a haircut, young/​old, man/​woman … they typically have some good stylists there. I just couldn’t get past the erroneous info in the other two reviews …1) they NEVER take appointments at any Supercuts, it is merely a wait queue and if you call in advance to get in the queue (M-​F), you MAY get your haircut earlier and 2) they ALWAYS honor the HEB coupons, I don’t know why the customer below had any issue.
My only problem is that the terrific stylist they had, Courtney, just became manager of her own store in Round Rock and no longer works here. Also, Alaina, the manager is a sweetheart, but awful at haircuts (chop jobs, uneven … so stay away from her). Everyone else as of this posting is pretty good.

Ed im sorry for what happened to you yesterday. I have been very busy latey trying to hire people for the store. It was my fault that I did not check the computer. It will not happen again. I do apologize for the inconvenience.

I have gone to Alaina, the manager, for many years now. I followed her from the Round Rock location bc she always does a great job and has great customer service! I have never had a problem at this location. All of the staff have always been very welcoming and nice. I’ve never had to wait very long either.
It’s Austin, wherever you go there will be a wait.

We’ve always gotten good haircuts here, and did this time, but my 8 year old kept trying to give the stylist the coupon and she said to wait. After cutting both of us, she said they didn’t honor them for kids, even though the HEB coupon says «any haircut» and includes both prices on it. Probably would have gotten the cuts anyway, but what is the point in false advertising?
Edit: 2 months later HEB still does it and they never wrote me back

I have to agree with Beverly. You don’t need to spend a lot of money to get a good haircut.
Though I am a male client .I was also spending too much. My Stylist is Courtney .
The last time I was in I was going on vacation, so not only did I get a haircut I also got some camouflage. Which washes away the gray (temporarily) It came to 40.00 for both which I think is a great deal! You don’t need to go to a high end salon to get a great haircut. Most of these folks all go to the same schools etc :)