Surgicare of South Austin

I had a procedure done here and had a wonderful experience. Well a good experience considering the circumstances. I felt that everything went smooth. The front staff was organized and explained all my paperwork and billing. On the way back to my little room I was familiar with what to expect as I have had a procedure done before at a different facility and I have been on the other side when taking another family member to something similar. All the different nurses came by and then the anesthesiologist. My fiancé was able to come back to the room and wait with me till surgery started. I then was off and in lala land and fast asleep. Next thing I know I am waking up and in recovery. I had a bit of a reaction to the anesthesia so they provided some meds for this.
Overall everyone at Surgical Care South Austin surpassed my expectations and did an awesome job from the patient point of view. I hope to never have to go back here but if I do I would not mind going back here.

My wife had cataract surgery here. The doctor was great ! The rest of the experience was horrible. We should have known our out of pocket expenses up front. Mann Eye utilizes SurgiCare of Austin to perform the surgery and there is a huge disconnect. We did not know how much we were paying SurgiCare until the day of ! We thought we just paid Mann Eye and they paid SurgiCare, or if there was any other incidentals, we would find that out. We end up paying $ 3k to SurgiCare, and just under $ 2.5k to Mann Eye !
Out insurance calculates and reports to us what amount we owe out of pocket, it shows we were over charged and they contacted both SurgiCare and Mann Eye for refunds. Great. We never heard anything from either company, so I had to contact them. They have no record of owing any refund?! We also get a bill for over $ 600 more from SurgiCare ! I call and they give a long winded answer about amounts not submitted to insurance since they knew it wouldn’t be covered, so we still owed more than the insurance company states we need to pay out of pocket… :o
In any case, I think a professional operation lets you know what your costs are up front. Mann Eye should know the fees from SurgiCare and if they mark those up, fine. But the bottom line is we should be given the total amount due, pay one company, in this case Mann Eye. Mann Eye can pay SurgiCare. Done.
Be wary and make 100% sure you know what you are getting into and there is no hidden fees ! These facilities should submit the total to insurance and let the insurance company come back with what they will and will not cover. Then, the patient knows exactly the amount they are to pay out of pocket !

The surgery center staff are very friendly. However, the people who do the billing are horrible. They made a payment plan with me for $ 482 for my procedure. AFTER my procedure, they told me I was quoted the wrong amount and needed to make arrangements to pay the difference. And, that if I didn’t pay the difference they were going to refer it to collections. That’s like the bait and switch that car dealers do. This facility quoted lower than 2 hospitals I checked at so I told my doctor I would like to have my procedure done here. Now that they «upped the price after my surgery, I could have had the procedure done cheaper at one of the hospitals which was more conveniently located anyways! Everyone has a hustle I guess. But they are not going to hustle me. OH, and the amount isn’t trivial, its an additional $ 164!

By far the best surgery center in Austin. I had surgery there by Dr. Anthony Bittar and the staff was incredible! I cannot imagine being taken care of better from start to finish as I was here.
I don’t plan on having surgery again anytime in the near future but, if for some reason I do, I will insist on it being here!

I had to go here last week.
It was an excellent experience. Even while knocked out, all seemed pleasant, lol.
I was going to only take off one star because I did not want to be here. I put it back on though because this facility delivered on all levels for me.
There is a girl working there named Brittany that is probably one of the nicest, most caring people in Austin.
I was very well taken care of.
The entire staff was thorough, concise, and offered everything possible for me while I was there.
I am not planning on going back, but it is nice to know this place exists and that you will be taken care of should you need to be there!