Swim Pure Pools

Don´t waste your time with these guys. Called them twice and left a message — never heard back.

I don’t know how Swim Pure’s pool services are because they just stopped responding after our initial conversation. Customer service and communication are severely lacking here. I emailed a copy of our inspection report for Casey to look over and see if he’d be able to offer services to get our pool up and running. He received the email and said he’d be in touch shortly. I never heard back from anyone at Swim Pure. I called once and emailed 2 – 3 times and received no response.
(If you’re in need of pool services, I highly recommend Thomas at American Spa and Pool.)

Swim Pure has been servicing our pool for about a year. We’ve been very happy with the weekly maintenance and repairs. When we had a pool emergency (leak), they accommodated us immediately for a repair. Excellent and professional service.

I have worked with Swim Pure on more than one occasion and let me just say they are always a pleasure to work with. Casey is always more than willing to help us out when we have any issues that come up even if there ends up not being a problem. If I have my pool cleaning company recommend a service or claim something is broken I call Casey first. Even when we are out of warranty Casey has help ensure that we are not being overcharged. This is very comforting to know you can trust a company when there are so many out there you just cant. I don’t know much about how my pool works, I just love to swim in it. Swim Pure is a more than a service the are a partner in my pool loving experience. Thanks guys!

I just had a filter installed by Swimpure in my pool last week. I ordered the filter and a multiport valve that was required with this filter online. The installer came out and called me mid-​day to tell me that the multiport valve was compatible with the filter, but the wrong size for my PVC pipes. He stated that he would be able to get a valve from their store and be back out to do the install ASAP.
I had purchased the valve online for $ 90 and the appropriately sized valve was priced at $ 120. I agreed to them bringing out the valve from the store as my old filter was already taken apart, and I didn’t want the pool sitting stagnant for 3 – 4 days more while the replacement valve was delivered. In retrospect it would have been nice had the installer looked at the parts before taking my old filter completely apart. Regardless, they came out the next day and installed their valve.
Fast forward to a week later when I get my bill. They have charged me $ 360 for their valve from the store. When I called to question this they stated that they can not compete with online pricing, and that they could do nothing. When I offered to buy a replacement part they said they could not accept that. They offered me 10% off… gee thanks. $ 36 off the $ 240 I am being overcharged. If this vast difference between online and in-​store pricing is so common as was explained to me by the Swimpure associate, why was this not told to me when the valve from the store was offered? I assumed there would be a slight markup from online pricing — $ 30 – 50 would have been acceptable. But 3X the online pricing?
In the end, I explained that I had plenty more work to do on my pool and wanted to continue to be a customer if we could somehow resolve this. It didn’t matter. The short-​term gain outweighed me as a long-​term customer. This is a very poor way to run a business. In the end I just feel like I was scammed. Thanks Swimpure.

My pool pump failed under warranty so I called Hayward who makes the equipment and they referred me to Swim Pure. I called them and they answered the phone right away, I explained the problem and told them my pump has been out for several days and the water was getting green as a result. They said they would do their best to squeeze me into the schedule and they had a tech call me the next morning to tell me he could come out that day. He showed up, figured out it was a bad drive, got the part, fixed it in one hour, tested everything and got it all working with no issues and no charges… all covered under warranty. The man who came out was very knowledgeable, professional and just a down right all around nice guy. Would not hesitate to call them again.

We moved into our current house in June ’11. Upon the recommendation of our real estate agent, we hired Swim Pure to maintain our salt water pool on a weekly basis, as well as perform some repairs our pool system. After numerous conversations about the quality of work being done, I took my pool water to be independently tested. All of the chemicals in the pool where in ranges that were incorrect for our pool — almost no chlorine, high phosphates, high PH, low cyaunuric acid, extremely high salt. These readings were done less than a week after the last maintenance that Swim Pure did. When I called to question them about these results, I was told that, basically, Swim Pure felt that it had done an accurate, professional, complete maintenance of our pool, and that it is unreasonable for me to think that this independent testing of our water, and all of the incorrect chemical levels, were in away their fault. Swim Pure maintained that they had done the best work they could possibly do with our pool. Well, if this the best, I would hate to see the worst. I have had to use Algaecide, chlorine shock, a new salt cell and supplement with chlorine because of their incompetence. I DO NOT recommend Swim Pure for pool maintenance and repair.