Tan Etc.

I loved Tan Etc, it is by my house and my gym. Stacy (no longer there) was always attentive, nice, and made sure your experience was fantastic.
In November 2015 my grandmother went in ICU with congestive heart failure and renal failure. I left out of state to be by her side. Last thing on my mind was, hey freeze my tanning membership. After two months (Nov & Dec), still out of state, I did think about it and immediately called the first of January. The new manager was not in but the associate took my info and said she would relay the message and have the manager call me back, also freezing my account. …
Never heard back.
I headed into the store first chance I got being back in town. The associate said the manger would not be in till 4pm. I am standing there trying to work out the situation and yet again told to wait. I asked for her to call the manager.
Long story short. The associate relays out of the $ 170 on the account due (from me not freezing and being out of state, 2 months of charges and late fees) they would only waive $ 30 in late fees and I would still owe $ 160! I then asked to cancel my membership, and the associate advises me that I can not cancel because I owe and that on the 15^th of February they will keep drafting adding to the debt!!! WHAT!!! Bye bye!!!
Worst customer service ever. I will no longer refer friends or anyone to this establishment.

I like this place. It’s always very clean. The ladies at the front desk are friendly and helpful. The monthly UV tanning is the best I could find in the area. It’s really reasonable. I also like that I can put my account on hold if I know I’m going to be out of town or not tanning for some reason. As a bonus, I like this location as I don’t have to battle traffic on 35 to get to it.

Love this location! I’ve put my other tanning membership on hold and I couldn’t have made a better choice than to come here! Location is great! Next to Golds and next to where I live. I now can conveniently come before the gym and not have to wait in traffic! Thank you to the lovely staff!

Love this place! Great prices and always has good service. I’ve been a member for about 3 years now and have never been disappointed!

Been coming here for years! Love the beds and selection of lotions!
Great hours and all of the staff is very helpful. I’ve tried all their services and really love the spray tans they’re the best in Austin!
:)

I have had a great experience with every visit to this tanning salon! The costs are affordable. The facility is kept clean and the staff is attentive and welcoming! These things are important to me, because I use to run a tanning salon. The girls are knowledgeable, and informative with lotion quality, explaining the spray tan and advising on how long to tan with new bulb intensity. A special thanks to Marissa & Allie, they are both extremely helpful, professional & personable. Another great perk– they give upgraded credits per CC draft, so you can try other beds! There’s no charge to freeze! Thank you girls for all you do!

The beds are great, the staff is warm and friendly, and it’s conveniently located. A good tanning salon can be hard to find, I’m glad I stumbled into this one.

This is my favorite place to tan! They have the best deals! The people that work here are so sweet, and make you feel special. They remember your name, and are very helpful. Not to mention they have the best beds. Very new and clean. I have the tanning combo so, I use the versa spa as well. You get great results from both. I personally can’t say enough good things about this location.

VERY expensive at $ 20 for a 10 min tan (level 3 bed as a walk in). They say it is 12 min but the timed ticking seconds go by way too fast in the beds for it to be so. 10 max. $ 20.
The beds were good though with facial and shoulder tanning windows and fans. Huge beds, comfortable.
The gal at the counter was friendly and helpful.
No appointments needed.

Great place! It’s always very clean and the staff is friendly. Plus they let me transfer from Tan it all since they got bought out very easy

Good tanning spot– clean facilities, nice people, range of options for tanning and spray tan, and also tanning lotions etc. Great price and location too! I swing by before heading to the gym so the convenience factor is really great.

I like this salon. It has always been very very clean and the staff are always friendly.

Been going to Tan Etc for years at this location for a few years. I LOVE all the girls at the front desk! They are all so friendly and all know my name ;))) I have been using the Versa ever since they have it and I LOVE it too! I highly recommend the Ben White location for all you Southies!

The absolute worst tanning salon I’ve ever been to. The bulbs are crap!!!
For the last 4 years, I’ve tanned once every 7 to 10 days to keep up the shade I like to be. I am German and American Indian decent so when I’m white, I’m white but when I tan, I tan fast and super dark.
I moved farther away from my usual tanning salon so I joined Tan Etc since they were couple blocks from my new house. The membership was about $ 30 a month for Level-​1 and $ 44 to include all the other levels and a sign up fee of $ 30 with a 3-​month commitment. At the other tanning salon I paid $ 18 a month for the Level-​1 and I could cancel with a 30-​day notice at anytime (no 3 month commitment there). So Tan Etc’s was more expensive but the location was much more convenient. I first signed up for all the levels so I could try them all out. The first bed I tried out was their highest-​level bed for max time of 12 min. There was so much dust under the acrylic that not only was it gross but that dust blocks the rays! So I complained and they suggested I use their Level-​1 20 min bed since it had new bulbs. For 2 months I went just as often as I did at the other salon and guess what happen? I become as white as a ghost over the 2 months I was there!!! I should’ve had the same results, right? When I complained to the girl working there she said I didn’t come enough. But wait, that’s all I ever did at the other salon for 4 years and my color was perfect.
I always put the stickers on to watch the color difference and it completely faded away. I complained to the front desk and they were unpleasant and didn’t care. (Oh don’t forget you signed a 3-​month commitment to them, why should they care? Probably cause they know they suck and they want to suck you from your hard earned money!)
Not only have I wasted money but my super valuable time too! I have placed 3 calls last week to the salon manger and they are never in and they never called me back. So I went to the old salon that I use to tan at last week and bought one session and did their Level 1 for 20 min just as I did at Tan Etc for the last 2 months and I burnt so bad that I’m now peeling. Goes to show how weak the bulbs at Tan Etc really are!
P.S.
To Tan Etc.
–I use to own a tanning salon from 1997 – 2005. I had 12 beds in my salon and the first high pressure bed in the state of Texas. I used a UV meter to always check my bulbs. Even when you buy new bulbs, sometimes they come in bad from sitting at the warehouse to long. The computer may say the bulbs are new with no hours on them because, duh, you’ve just reset the timer when you installed the new bulbs but the UV meter doesn’t lie. Either your bulbs have been sitting to long or the bulbs you are buying are the cheap crap. I asked Tan Etc if they use a UV meter and they said no. I know that the yellow or the green hue bulbs are the lower rated, cheaper bulbs and the pink or the blue hue bulbs are the higher rated, more expensive bulbs. Tan etc uses the green hue bulbs. I suggest using the UV meter on your beds to insure the output is good and strong. My other salon that I use to visit uses the blue hue bulbs. Go figure what salon I’ll be going back too now!
P. S.S The sign up fee is so stupid. I never had that at my salon. I looked at it from the perspective of the client. They will never move over to your salon because the have to pay so much more to switch over so it’s harder to attract new business. Especially when your prices are higher than you competition.
By the way, I did edit the original writing since I did state the name of the other salon. I thought that was wrong so I changed it to «other salon», «usual tanning salon».

I really love the help I received today! The new staff member I met today was a joy to work with and very helpful with lotion suggestions.” Photo Bomb and Selfie”
I tried both kinds of bronzers and I really like «Selfie lotion the best
Its so nice to have great customers service in a relaxing atmosphere.
they have a wide variety of tanning bed and also the Versa spa which I really liked for a quick pop of color before an event :)

Sorry to be the negative person in all of these reviews. The tanning is fine. Beds are clean, etc. Their customer service was not great in my experience. When I originally went in, I was told they didn’t charge a start up fee. The girl forgot and then right as she was about to swipe my card remembered the $ 50 start up fee. Then, she told me that the membership was only $ 20 monthly. To my surprise this month, it was actually $ 30. When I called to ask about it, they just said, «Well it’s $ 30. That was her fault». No apology, no attempt to fix it… Not a great way to run a business.

LOVE LOVE LOVE Tan Etc, staff is friendly and Knowledgabl. Place is always clean.
Wouldnt tan anyplace else!

I’ve been going to tan etc for about a month and love it! Great beds, great price, and great lotion selection. Not only that but the staff is incredible! Stacy is an awesome manager and knows her stuff. I’m so happy to be at tan etc over one of those national chains.

I’ve been a member of Tan Etc for several years now and this is hands down my favorite location. The manager (Stacy) always remembers my name and my tanning preferences. She’s AWESOME! So much better than the typical salon girls that greet you without looking up from their cell phones. The Versa solution is perfect for me, the salon is always clean and organized, and I’ve never had to wait in line or deal with pushy salespeople. I’ll definitely recommend this place to everyone I know.

I appreciate that they finally got back in touch with me even though it was the next day. I was pretty irritated yesterday about this location, but they informed me that they had phone issues. At least they didn’t totally ignore me which I appreciate.