Texan Eye

I had cataract surgery on both eyes and had lenses put in; one for distance and one for reading. I could not be happier! Dr. Tom Walters did an outstanding job and even did some follow up work to clear my vision further. I had been wearing glasses for over 60 years and now don’t need glasses at all. i highly recommend Texan Eye and Dr. Walters. They are true professionals.

Optometrist, Dr. Jeffrey Lane, is great.
The office staff is not always service oriented and some can treat you as if you
were a nuisance.
I have been going to Texan Eye for three years for my annual check up and prescriptions.

The only reason this place gets 1 star is for the staff at the Mopac location. The assistants were great.
Dr. Sargeant was the worst doctor I have ever ‘met’. She walked in the room. DIdn’t even introduce herself. I would be surprised if she was in there with me more than 3 minutes. She walked out and said ‘get your stuff and follow this person to contacts’…no HI and no Goodbye. I was stunned and stood in the middle of the hallway wondering if I had just been punk’d. WOW. This place is an assembly line… which doesn’t bother me… but that woman was horrible. It’s a shame they let her work there. They have lost a customer in me. I am still in shock at the treatment.

I have been deeply disappointed in the greed I experienced in Dr Stephen Dell’s office.
I had cataract surgery in 2012 and still require the use of glasses even after spending over $ 6500 cash. I am not knowledgeable in the insurance process as it is extremely confusing. I do know that I received pre-​approval for my cataract surgery from my insurance company. I received my ‘Statement of Benefits’ which satisfied my $ 3000 deductible and showed I was due a refund from Dr Dell due to the contract agreement that Dr Dell had with United Health Care. My insurance company has sent Dr. Dell additional payments along with the cash I paid. He has been overpaid but it is impossible to get a refund. I have sent letters, made numerous phone calls and even enlisted the assistance of a representative from my insurance agency. Even a seasoned insurance agent could NOT get Marga (Dr Dell’s assistant) to communicate with her.
It is beyond my comprehension why a doctor that does the business he does would need to resort to such shoddy business practices. It deeply saddens me that I’ve spent so much money in monthly insurance premiums, outlay of cash to Dr Dell and still require an ‘enhancement’ to be able to see which I won’t ever be able to afford.

After trying to find a good eye doctor for my young son, we settled at Texan Eye. We have continued for a little over a year simply because our insurance covers all but the copay, and we thought it would be better to monitor his eyes with the same doctor. Out of all the visits, we have never been seen on time, in fact, several times, we have been seen nearly an hour past our appointment time. The final straw, and the reason I refuse to go back now, is that our doctor, Dr. Dudek, who has been condescending to say the least, flat out accused my husband of lying to her (IN FRONT OF OUR BOYS!) He was not lying, by the way, but she was convinced that she knew better.
I have not encountered anyone at Texan Eye who makes me want to stay there.

I wish I would have looked up a review of this place before I went there. I couldn’t agree more with the other people! If I could give this place a –5 (MINUS FIVE) stars I would! Though the assistant was good (and she really did all the work), Dr. Sergeant was the worst eye doctor I’ve ever been in contact with. Actually, I’m not sure that I could even call what we had «contact» because she did not even address me EVER! I asked her whether my prescription had changed and she didn’t even had time to answer because she was already on her way out the door after 5 mins with me! Her cell phone rang and she didn’t even turn around to finish answering my question. In the end, I went there because I wanted to see and ophthalmologist and not an optometrist… I would’ve been better off with an optometrist because at least I would have been able to ask questions and get answers. This is a horrible place! Avoid it! Find a place where they have more respect for patients.

my doctor was in the room for all of 2 minutes to tell me that I was fine and that my prescription was the same. I’m not sure what I was charged $ 150 for.

I agree with the previous review; total assembly line!
I scheduled my appointment immediately after their lunch hoping I would be first on the Doc’s list. I arrived 15 minutes early to fill out the necessary paperwork. I was called back for my appointment about 15 minutes late.
The assistant was good (thus the single star rating). She asked me questions and performed some general exam stuff. I spent about ten minutes with her. Then she left me in the exam room. And there I sat for 45 minutes; thank goodness for my iphone! Finally, I poked my head out of the room and Dr. Sergeant was exiting another room. She replied «you’re next» and entered. Not even a «hello», «Any complaints», nothing. She did the «Is 1 better than 2» bit, scribbled the prescription and said I could leave. She spent a total of 7 minutes with me. Yes, I did time her.
Upon leaving, I stopped by the contact lens department to order my contacts. John helped me and obtained my benefit info. As we were preparing the order, he asked if I intended to get glasses. My response was yes. He mentioned that the eyeglass benefits were better than the contact benefits. So he suggested I pay out of pocked for the contacts. I agreed, paid and left.
When trying to get my glasses, I was told that my benefits were used at Texan Eye. Evidentially John never called back my insurance to release the benefits so I could get glasses. When I called over to have John release it, I got voice mail. I hit zero got the operator and she transferred me to someone in insurance. Got voice mail again. Again I hit zero. Speaking to the operator I told her that I needed to speak to someone now as I was getting my glasses. She replied that the staff must be with other customers and that I needed to leave a message. I replied that I am also a customer and John made a mistake when I was there and it needed to be remedied now. Holding for about ten minutes, finally I got a promise that the situation would be fixed in the next fifteen minutes; which it was.
I will never again go to Texan Eye! Their service is horrible!

What a nightmare dealing with this place! This is just an assembly line operation that has regular kinks and breakdowns along the line. I am bumping them up to 2 stars only because they deal with some really nice eye surgeons but the scheduling and office operation should get minus stars.
I have a senior friend that needed cataract surgery. This lady lives alone, is an immigrant, and has no computer access. So she basically has to trust people that she deals with. First, their phone system sucks. They have a generic, all sites line that you can never get a real person on and after leaving messages, it takes days to get a response. I never got a return call at all.
My friend was due to have her surgery and I took the day off to drive her. She called me (in tears) noon the day before and said they called and cancelled her sx. Then she called two hours later and someone else had called her and said, yup, the surgery was on again. Oh happy day! Then they called her again at 8 o’clock THAT NIGHT to tell her, nope, no surgery the next day. Just an eye exam. What a roller coaster! And I lost a day at work. And she was miserable.
So we finally get it straightened out and she gets the first eye done. One month later, time for the second eye. We roll up to the place and they give her her little kit bag that she got the first time with the three drops she needs for post-​op. Oh, wait, there’s only two of them in there. She asks questions. Yeah, they say, we don’t supply the third one anymore. Gotta pay $ 75 to get that from your pharmacy. Told her this as she is about to be knocked out. Couldn’t you have mentioned that already??? Then as she is getting her stuff done, I talked to another patient’s spouse in the waiting room and her kit bag was missing a different drop. She had to approach the desk and raise hell to get them to give her one of the ones they DO supply. And she said they dropped the bomb on them when they got there for the surgery that they owed an extra $ 900! It just seems unnecessarily chaotic and unorganized. Like the left hand ain’t conversing with the right.
All I am saying, folks, is find ery thing out up front. Get details and receipts in writing. Take down names and kick some a’s if ya have to. Or better yet, go somewhere else that gives a damn about you.