The Shade Store

I’ve been trying to get shades installed for 3 months. Multiple layers of incompetency from measuring to ordering to delivery and I still don’t have installed shades. I will undoubtedly be taking my business elsewhere.

Having built my entire house, I have to say the shades were by far the easiest and most pleasant experience of all. Between the excellent customer service and the super polished website I was shocked at how smoothly everything went and the icing on the cake was how easy they were to install! Oh yeah, did I mention that they look really nice too. Also, ask for Leslie, she’s the best.

I worked with the team to get motorized blinds, even though there was a snafu along the way the team worked super hard to resolve the issue. In the end I’m 100% pleased with the service in the store, and from the customer support team. I will return to these folks often to finish up my condo! What a great store!

Window treatments do not have to be a source of stress or deliberation but, because of their permanent nature, they tend to be. Enter The Shade Store. I recently found myself facing the task of dressing two rather large windows in two different rooms. I thought that I knew what I wanted until I went to The Shade Store. Enter Nancy. Nancy’s first instinct is to listen. Within a few minutes my selection was narrowed. I wanted privacy, light filtering, blackout, top-​down-​bottom up, and class. With Nancy’s help I got it all. The entire process (including the expert measuring and installation by BlindTech) took less than three weeks. The bedroom shades, Japanese paper inspired, are so beautiful that even the movers took notice. We placed a dresser on a different wall to ensure that the inside «view» would not be obstructed.

I shopped around for window treatments when I moved into a new home. I got the best service, advice, and final product from The Shade Store. I started by going into the store and talking with Nancy. I showed her photos of my home inside and out and explained what I wanted (matching shades in all living areas, room darkening shades in bedrooms, but something that would look close to the same from the outside). She helped me navigate the different fabric choices along with pros and cons, and all the optional design choices, and went out of her way to find out information about the production process to ensure one of my questions was answered. Ultimately I chose roller shades instead of Roman shades and I felt the quote was very reasonable. I also had another company do an in-​home consultation and while the advice was also quite good, the fabrics were not nearly as nice or upscale as those offered by The Shade Store, and the prices were the same (and production time was slower!).
I loved the fabric samples Nancy gave me, including different room darkening/​backing options. When I went back to place the order, we walked through it with me painstakingly. One mistake slipped past both of us, which I noticed during installation and which the installer, Blind Tech fixed on the spot. (Blind Tech was the installer who was recommended by The Shade Store and they were also awesome — I would highly recommend them for measuring and installing!)
A few days post-​installation I noticed a series of tiny holes in one shade that could only have happened during shipping or production. One email to Nancy and I had someone in corporate calling me and offering to ship me a new shade for free. They did it quickly and Blind Tech came out to re-​install it for free.
I will absolutely use The Shade Store for any future window treatments.