The Stain Store Austin

Mark went above and beyond to assist me with a recent issue. He had nothing to gain by helping me as I already had all the product I needed from a different source; yet he offered his advice and personal assistance to help make every right.
I will be pointing everybody I know in need of stained concrete supplies in The Stain Store direction.

When we bought our house a few years ago, I dropped by this store to purchase some mastic remover (Franmar Bean-​E-​Doo, now Blue Bear 500MR — it’s worth every penny). The service was a bit aloof, but at the time, I was happy to find a place nearby that had what I needed for a reasonable price.
This weekend, we finally got around to tackling our guest bedroom, and we needed another gallon of mastic remover. On Friday morning, my wife stopped by here at around 7:30 AM and found it closed, even though they supposedly open at 7 AM. Thankfully, Cornerstone Concrete Supply had what we needed for about the same price, plus friendly service. In the future, I’ll be going there instead.
Not recommended.

I hate to leave a bad review for some place that I’ve never done business with, and that’s probably why I’m not leaving a one star review. But I drove all the way from Kyle to this place, in Far North Austin, based on their answering machine message that they were open until 4 p.m. on a Monday.
Got there a little before 230, only to find no signs of life. The nice neighbors next door told me that he sometimes runs errands but comes back but usually puts a sign on the door if he’s gone temporarily. There is no such sign on the door. So I called again, and left a voicemail, which the neighbors said he was usually good about returning.
And so we waited about 20 minutes to see if he would show back up. I also left a message on their Facebook page, which appeared to be tied primarily to the San Antonio location. I never heard anything. Even at the time of writing this review, hours later, I’ve still never received a call back.
In the end, customer service and follow through and doing and being where you say you were going to be at set times, is what most businesses live or die by. Whether this was a one time oversight on their part, or routine, it’s hard to say. Although I do see at least one other review on here referencing having a hard time getting ahold of them consistently.
Luckily for me, the second choice that did come up on my original Google search was close by and open and had what I needed. As otherwise my 60 mile round trip trip would have been completely in vain.
But I know where I won’t be taking my business in the future, & I know where I won’t be recommending people go to want to stain their concrete.
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Just a quick update. 5 days later and I still have never been called back nor have they responded to my Facebook post. Want atrocious customer service? You’ve come to the right place!

Awesome customer service — I was 100 miles away doing a stain job, needed a specific color, and he had the product delivered to me from his associate in San Antonio! That’s just crazy. Who does that??? Plus, the guy is knowledgable. He actually has worked with the products, been in problem-​situations, and has good ideas for solutions.

The best website of any concrete finishing business in Austin (the only one listing actual products and prices), but the hours are unreliable. Despite a voicemail implying «we’re open M-​F 7 – 4, just show up» and no mention of it on the website, I arrived during business hours (before 3pm) last week to find a sign on the door saying closed until next Monday. It was an annoying waste of a trip, but it sent me to Cornerstone Concrete Stain on Burnet, which turned out to be a good experience.

I agree with Amy B. «It is had to find a store in Austin that sells patio stain.» However I had an entirely different experience. After calling 15 times over a two day period (I hate leaving messages) I finally left a message on the answering machine that kept picking up and promising a return phone call. After 24 hours still no phone call. Called a few more times and left another message. Finally called the San Antonio Store to see if the Austin Store had closed. The guy at San Antonio was really nice and assured me that the guy at the Austin store was busy but would have the quart of stain that I needed for my DIY countertop project. We also discussed sealers and what would best suit my need. He said he would have Mark in Austin call me.
Sure enough the phone rang about 30 minutes later… What happened next was very unexpected. After a gruff «yeah, I had a message to call you.» I was told that they did not sell to individuals and they did not sell quarts of stain as their website said they did… Their sister store said they did both. He did give me the name of Cornerstone Concrete Stain on Burnet Rd. At the end of the call he added that he thought that this was an emergency since he had been called by the San Antonio store.
I would stay away from this Joker… Go to their San Antonio store or go to Cornerstone like I did where I treated like a customer not a bother.

It’s hard to find a store in Austin that sells patio stain, but you’ll finds what you need at the Stain Store! My husband and I were very impressed with Mark Hamlin’s knowledge and customer service. He spent a lot of time with us helping us understand the staining process and what we should expect. Considering that most of our research was found on DIY/​Internet Searches, it was most helpful to have expert assistance.
Their address is in fact on 2415 Krammer Ln Austin, TX 78 758 (not 937 Reinli St #7). We ended up at the wrong place initially seeing the Reinli address deep within their website.