The UPS Store

This place is a rip-​off. I fully expect to pay a premium to have an item packed instead of doing it myself, but this was excessive. After successfully selling my flat screen iMac for $ 250, I took it to this UPS Store to have it packed. Here’s the total bill:
$ 22.45 for 1 cardboard box
$ 24.95 for bubble wrap and tape
$ 9.96 for labor
$ 2.00 «access fee» to print out the prepaid UPS Shipping label I emailed to them.
$ 63.38 (with sales tax) for a box, tape, bubble wrap, and probably 10 minutes of labor at the most. If I had more time to check out other stores, I would have gone somewhere else.

Are they friendlier than the UPS Store on Lamar? Yes, absolutely! Is their parking situation the easiest & the best parking in the South Congress area? Yes, indeed! However, they seem to have a bit of a staffing problem at this store, particularly during the hours of 5−7pm. Every time we have been there during those hours, there is only one employee working the front counter. 3 people in line? One employee. 5 people in line? One employee. 10 people in line? One employee. This makes it difficult to be efficient, because there is often a wait for that one employee.

I don’t know how they managed it but they charged me about $ 100 to send a smallish package. Slightly more than I spent on purchasing it. (it was a gift). I was in a hurry so I paid it but will seek out alternatives before ever stepping in there again

This location will not ship your package if you are using an existing UPS account number. Why put the UPS name on the business if you reject their packages? I’ve never had a problem with using a FedEx account number at a FedEx Kinko’s. I’m sure this location would make money selling additional items to customers who came in for drop offs. Poor business decision for UPS to allow this and poor decision for this franchise owner. I’ll keep going to USPS and FedEx from now on.

I am so pleased with the service I received yesterday from this UPS location. I had to package up 24 glass bottles of Topo Chico water to take with me on a plane and spotted this location en route to the airport.
The very kind young men who helped me, Sam & Abel, convinced me that some serious bubble wrap was in order. I thought they were way overdoing it, but I was wrong. Despite the numerous bright orange FRAGILE stickers they placed on my boxes, upon arrival at the airport in California, the boxes were totally beat to death, even with some holes. I guess the Southwest baggage handlers don’t pay attention to the stickers!
Every bottle arrived intact, encased in their cushy bubble wrap blankets.
Many thanks for knowing what’s really needed to ship something! It’s also nice to see young staff with such professional and friendly manners. While my packages were being wrapped, the other staff politely helped each customer. Everyone was smiling. I will be back the next time I need something shipped from Austin.

Well, I encountered pretty much the rudest man I’ve ever met tonight. So incredibly rude and not helpful. As I was walking out I tried to be kind and said «thank you» and he replies «mhm» and then I said «have a good one» and he replies «mhm». If you don’t enjoy your job, quit. Life’s too short, dude. Better yet, go get yourself laid and then maybe you’ll enjoy life a little more, Forrest.

This is my very favorite place to ship packages. They are so helpful, efficient, and friendly!

They are always so friendly and helpful! Once in awhile they don’t know what they’re doing but they’re a new location with a few growing pains. Be patient and they’ll be ready and willing to get it done next time. Also great to use Congress as my mailing address, can’t beat that right? Good job guys!

This UPS store has awesome customer service! There is always plenty of staff too so there is never a long wait. I come in frequently to drop off packages and mail things for my business. I appreciate that even if they are busy helping other customers they always greet me and tell me to put my boxes on the counter or offer help with them. I know this seems small but you would be surprised how many places will watch you struggle with boxes without offering any help. I also frequently see the staff helping people to their cars and holding the door too. Today I was helped by Cornelius and he could not have been more helpful and nice. It’s really refreshing to interact with someone that seems genuinely happy to be at work.
PS — This location also ships USPS, so it’s not just UPS!

friendly staff, convenient location on Congress in lot directly across from the HEB, full service UPS location, it gets busy and shop is not big so try going during off-​hours but overall service is great!

Excellent customer service — can’t stress this enough. As stated above, professional and friendly — will help you find optimal package delivery, assist in international packages, remembers customers and their needs (both for mail holding and packages), etc.