The UPS Store

So far I’ve only been in here twice to return items to Amazon. Very quick process, with return receipt provided for confirmation. I was in and out in in less than four minutes, even with one person ahead in line.
The parking situation is less than ideal. Their lot is minuscule. There is no curb parking on the surrounding streets (medical offices and Seton Hospital nearby). That said, there appears to be quick turnover, and a parking spot usually opens up before long.

This UPS store sucks big time. The guy Mik is extremely rude and mean. I and my husband waited in the queue for 20 minutes while he kept talking to a blonde girl ahead of us not realizing the value of other people’s time.
He also denied us notary even though we signed right there while he was talking to that girl.
Definitely not coming back here!

This UPS store was sort of interesting looking from the outside, but yeah… kinda sad to experience the lameness of Emily’s service.
Emily, who was unhelpful with the process of dropping the projector off, was encouraging me to think I had a reciept based on the tracking number in an e-​mail from Amazon. Not only did I not have any receipt or confirmation e-​mail from UPS, but I would have had to click on the tracking link, which would not open in their store based on poor internet service.
Also, I was asked to do all of the legwork involved in getting the shipping label sent to my e-​mail instead of just getting it from another arm of UPS, making me call Amazon in their store instead of their just calling the UPS pick up service, which yeah, lame.
I paid Emily 23 $ or so for packaging, but when I asked for a reciept after realizing I had no confirmation they had the package she told Mik to go look for it, that it was in a Yellow Forever 21 bag… weird that she could not have gone to get the confirmation information herself, since I had given her the projector and my money to package and ship.
Mik had no interaction with me up until the point where I realized I needed a reciept, and Emily made sure she looked really really busy «helping» the other male employee so I could not ask for the receipt from her, which would have been much more appropriate since she had taken my money and made me call Amazon, get the label sent to my e-​mail, send it to their e-​mail, etc. There was only one other customer in the store! C’mon Emily, very lame.
Mik was very helpful, showing me on the reciept the address of their UPS location to verify I had proof that I dropped off my projector with them. At least someone was doing their job correctly.
I really hope Emily gets reprimanded she was so unpleasant and unhelpful. What a female dog.

Absolutely fantastic service. In and out the door in seconds. Perfect experience, low rates as well.

I love, love this place! Sad little parking lot which is always full but the people are FABULOUS!!! I’ve used them to ship normal things like textbook returns (which took less 3 minutes thanks to Jimmy!) and really, really odd things. They built a box for a very oddly shaped chair without blinking an eye, gave me very accurate shipping charges over the phone, and helped me figure out a stressful problem with a persnickety buyer’s request. I love these guys!

I’ve had a mailbox with these guys for a few years. They came under ownership/​management a year ago which included a move to this present location. At that time I was already considering moving as the old management was quite disorganized. Things have gotten much better since the change. There were two hiccups but they were honest with their mistakes and more than made up for it. I think I’ve dealt with Jessica and Kelly the most over the phone, pleasant service. Recommended. Keep it up!

You would think UPS would be efficient; ordering business cards has proven to be difficult. You know it’s not gonna be good news when the guy behind the counter hands you the telephone. ..

Best shipping experience I’ve ever had. Jimmy is super nice and helped me figure out what I needed to do for a few tricky packages. I’ll be coming back here again!

I stopped in here for the first time this past week and it’s now my go-​to store for all my shipping needs. The staff is super friendly and the location is great! There is a small parking lot, so you just drive right up to the front door, park, and bring your packages right in. Easy-​schmeasy! Love this UPS store!