Thundercloud Subs

So first off, I’m sorry I didn’t get his name other than to describe him as the nice guy with beard and pony tail. He was super nice to me and my daughter. Expressed a genuine concern over the carrot cake when I brought up an inquiry over nuts. The guy was a class act.

Just stopped in here on way for a quick sandwich. Having a crappy day running to Drs appointments with brain damaged dad. Both the girl and guy making our sandwiches were very patient with my dad’s questions. When the girl asked me if we were doing anything fun today I told her no, we are doing the opposite of fun. After she finished making our food she told me she would cover our lunch for today. That was so kind of her. Made me tear up. Thank you lady, you made my dad a lot sweeter. And the sandwich hit the spot.

Terrible. Small sandwich. Flimsy. Not much to it unfortunately. Even my daughter got a plain turkey and cheese sandwich (she’s not a picky eater) and she said it tasted like something gross (I won’t mention it here). But she’s never said that before about food and she tried to say it in the most polite way. We won’t be back.

Not bad for a first timer! Wasn’t sure what to expect… But (Cali or Kali) was such an awesome help she helped me decide on what to get and recommended what to put. It was very busy!!! She still managed to help me in a calm and friendly manner.
So a huge thank you to her for making my first experience there THE BEST!
I will definitely be going back
BTW they even had big red
& prices are reasonable. The larges are not as big as subways foot long.
Paid $ 9 for chips, drink and a large Austin sandwich

I love thundercloud. Absolutely fantastic sandwiches for a reasonable cost. I got a large California club for about $ 6 and was surprised with how tasty their subs were. They also frequently feature daily specials that sometimes puts good sandwiches on sale for just a couple dollars.
I’ve seen in other reviews that some people had problems with the service, but in my experience the employees were super friendly and efficient. They make the subs in front of you so you have a good amount of specialization as well. I’d recommend using wheat bread and thunder sauce because those things make the sandwich taste amazing.

I eat here 3 – 4 times a week, and have done so for over 15 years. The quality is always excellent; they are VERY careful on hygiene (change gloves between every order), etc. The bread is always fresh. The chicken salad is fresh and full of large chunks of white meat. Great store with a very stable group of workers.

In terms of food quality this place is not much different than any of the other Thunderclouds around Austin. All very good sandwiches and at a great price.
My main issue with this location is the sanitation. The bathrooms are pretty gross and they don’t even have soap in one of them. The other bathroom in the store does have soap, but the dispenser has an open top and I looked in and there’s old napkins, hair, dirt and other gross stuff in the dispenser. GROSS! It also seems like they just add water to old soap to try and make more of it. Really, really disgusting. I’ve also seen them do this with soap bottles too.
In addition, I’ve had multiple sandwich makers sneeze while making my sandwich and just wipe their shirt over their nose. And Of course, they DIDN’T wash their hands afterwards either. I’m glad they finally required them to wear gloves. They used to not and it was pretty gnarly.
Other than that, good sandwiches. Good location.

Fresh fast and healthy is right! I love the staff! I see the same employees all the time. I think that says a lot about the company. They must take great care of their employees. I’ve been coming to this place for years! Yummy!

my first trip to a thundercloud after nearly 8 months of Austin living. I had the texas tuna which was a delightful number featuring tuna, avocado, and jalapenos. great combination of flavors, and most importantly, really liked the bread. look forward to sampling more of what thundercloud has to offer.

40^th year anniversary pricing during april 2015! Each Wed is special. Great quick casual lunch spot.

As soon as we entered the place on a Saturday afternoon, there was a huge milk puddle that had not been cleaned, and there was no sign. There was a large group of workers and worker’s friends who were sitting in the booths being loud and the employees didn’t get to work until we walked in. Some of the friends, who probably didn’t work there, walked in and out of the back, and it was super sketchy.
My boyfriend went in before me while I got something out of the car. He had never been to a Thundercloud before and told the guy behind the counter that. Instead of explaining the process he just stared at him awkwardly. The guy that helped us seemed to be extremely HIGH! He’s eyes were red and puffy, he was extremely slow moving, rude, and he asked us questions about our sandwiches multiple times. He did not ask us about what we wanted on our sandwiches in an effort to move the process, and when asked about bread or cheese offerings he was annoyed and short. He was very slow making the sandwiches and used very little of each ingredient. From a sanitation note, it was very odd that we wore one glove instead of two. The cleanliness of his hands was questionable at best. Halfway through the process, we considered walking out, but we felt bad about wasting food.
Once he had almost finished the sandwiches we noticed a man’s wallet sitting on the counter and I turned it into the other guy working because he seemed to be sober.
While ringing up the order the High guy «helping» us seemed confused about how to use the cash register. After a moment he returned and said we didn’t have to pay for it… We went ahead and took the sandwiches because we thought asking to pay for them would have made this already awful experience worse. We think he may have been too high to function.
This was a very sad experience at Thundercloud. I like their sandwiches, and other locations seem to be quicker and friendlier. I will not let this experience define my opinion of Thundercloud as a whole, but I will never return to this location.

Delicious and easy place to go grab a light lunch. Warning… During the week around 12 – 2 there can be a line out the door! I come here pretty often and the staff is very friendly.
My go to subs are the California Club and Texas tuna. I find they are the most flavorful. I also love adding some extra thunder sauce! Yum! I wouldn’t recommend spending your money here if you like your subs very plain. You will not be impressed if you ask for bread, turkey, and mayo. Duh!
The only down side for me is having to pay extra to add on veggies!

Slow customer service. Questionable hygiene. Dirty looking store. Rather rude staff. Only customer in store and I had to go over order several times and they still didn’t get it right. A bit pricey for what you get for a kids meal.

It’s Thundercloud! It’s soo good and easy to get food and I like how it’s customizable.

Sandwiches here are A plus! Love love love the bread and the staff is always courteous and efficient!

Moved to Austin 6 months ago and finally tried TC subs. Wow why did I wait so long?! Nothing like your typical chain sandwich shop, the employees are personable and make conversation. Laughter and treat you like a person not just a customer. Not a fan of the subs with guacamole, but live and learn, I loved the Italian with thunder sauce and sweet peppers. I’ll be back.
FYI they now have gluten few bread.

3 years later aaaaand I still love Thunderloud!
As of now, my favorite sandwich is their Veggie Delight with chicken. Best of both worlds mon, ya feel me?
It’s. really. good.
Some people get angry because the sandwich makers don’t have gloves, and handle money. I’ve watched and it’s clear that they’re instructed to wash hands after handling the cash. Of course, I’m sure there are time when they’re in a hurry and forget. So, I can see why some people would be angry.
I, however, love their location, smiling faces, and down right cheap, delicious sandwiches.

I love T-​CLOUD! I LOVE T-​CLOUD! I can eat it every day. Seriously. I would put the Westlake Thundercloud up against any in town. It’s amazingly efficient. Even when I walk in to find a line during the lunch rush – I’m confident that I’ll be out in 25 mins flat. (That’s with a soda refill). I usually go for a small chicken salad on wheat. I sub spicy mustard for the regular yellow kind, and add provolone. Light on the onions, heavy on the thunder sauce and pepper. They have Ms. Vicker’s Jalepeno chips, so I’m set. They keep the place tidy even though it’s always poppin’.
When I feel like mixing it up, the Office Special/​Egg Salad is pretty dang yummy. For a heartier choice, Roast Beef & Avocado is my jam. I always ask them to go a little light on the avocado – they can get a little carried away. The staff is friendly (I always hope for the legend or the bald guy with glasses – He is the most skilled of the bunch) and there is plenty of seating. There’s also a great mural of the 360 bridge to stare at if your lunch date goes sour.
#suckitjimmyjohns

OK, this review is going to contain opinion from a germaphobe.
Everyone always raved about Thundercloud Sub when I first moved to town, so I stopped by this location one day for lunch in 2008. I got the veggie sub, and I remember thinking it tasted like the way a trashcan smells. So I wrote off Thundercloud until yesterday when I thought I’d give it another go.
As I walked up to the chaotic counter, I noticed something immediately, none of the sandwich makers were wearing gloves. «OK, you can deal with this,» I said to myself «they have to wash their hands…». Then I noticed my sandwich maker was wearing cloth/​other natural fiber bracelets (aka cesspool for germs!) which were resting on the preparing surface. Once again I had to talk myself into continuing to order, I didn’t want to embarrass my friend.
Once our sandwiches were made by our ultra friendly maker, she proceeded to ask our method of payment. This ran chills down my germaphobe spine. The non-​gloved sandwich makers also handle money? I’m glad I didn’t know this sooner, I would have been watching like a hawk for hand washing. All I noticed was the sandwich maker next to us bring back a credit card and pen (yes, communal pen), hand it to the customer and continue making a sandwich, without washing her hands. That was enough to make me never come back. It makes me sad too, because the food was a major improvement over last time. I tried the nada chicken sandwich, and it was hearty and filling. And the service was really cheerful. There are just some things a germaphobe can’t look past. But they’re obviously not hurting for business, so one lost customer isn’t bad, right?

Would have rated the sandwiches higher, but the «attitude» of the staff ruined it. I’ve been to this location (Bee Caves) more than once & never have had a «friendly» reception — though I’ve seen it given to the YOUNG customers after me… Hmmmm… :(
Have to agree with Brandie, too, about questionable hygiene issues. :(